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xp total security 2011


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4 replies to this topic

#1 gerry58

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Posted 16 May 2011 - 03:52 PM

My Dell PC running XP has been hit with XP Total Security 2011 infection. I have run Eset and it finds a root kit infection, removes it but the problem reappears within hours. I have run Malwarebytes and the same thing, it reappears within hours. Can someone offer some help in finally getting rid of this thing?

Edited by SweetTech, 16 May 2011 - 06:20 PM.
moved from Malware forum to AII forum--ST


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#2 SweetTech

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Posted 16 May 2011 - 06:24 PM

Hi!

Please take a look at this removal guide and see if you're able to clean-up the infection: http://www.bleepingcomputer.com/virus-removal/remove-win-7-internet-security-2011

If you're still getting infected by a rootkit, than you should post in our Malware forum.

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Kindest Regards,
SweetTech.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 gerry58

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Posted 18 May 2011 - 09:30 AM

I have followed the guidelines specified in the removal guide and it
removed 4 infections, I have attached the log file from Malwarebytes
removal. But now I have a slow computer and in looking at the task
manager (XP Home) I found that one of the "svchosts" files attached to
the user "system" is using 98% of my cpu. If I end the task it restarts
a short time later slowly building to the high usage of 98 or 99%. I am
also attaching a log from "hijackthis" to be looked at to see what else
is going on.
Gerry

mbam log from scan

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6597

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

5/17/2011 8:44:46 AM
mbam-log-2011-05-17 (08-44-46).txt

Scan type: Full scan (C:\|)
Objects scanned: 208957
Time elapsed: 27 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\system volume information\_restore{202550a8-7a33-4bca-9586-051d24ddbf8f}\RP1\A0001126.exe (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.

Edit: HJT log removed at the request of Malware Removal Team member due to new log to be posted in proper forum. ~ Animal

#4 SweetTech

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Posted 18 May 2011 - 10:44 AM

I have a strong suspicion that you are still infected. I'm going to ask that you read the instructions below, and post the requested logs in the Malware forum.

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Kindest Regards,
SweetTech.

Edited by SweetTech, 18 May 2011 - 11:03 AM.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#5 Animal

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Posted 23 May 2011 - 04:38 PM

Now that your log is properly posted, here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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