Posted 16 May 2011 - 02:30 PM
for the last several day MSSE has been unable to update either through the MSSE interface or through Microsoft updates.
I sent an email to MSSE support and they responded with and email with some directions that didn't work. ( i didnt past the instructions just the headings)
To tackle any corruption of Windows Update Components
To tackle incorrect System Date and Time
Set Internet Explorer as Default Browser:
Please follow the below steps to reset the Proxy Settings
tackle Network Connectivity problem
There was a phone number that i called and they were able to walk me through an manual download( which i had already tried and it failed) this time it worked.
Problem remains though...
MSSE will not auto update and gives the following error:
Virus and definitions status - Connection failed.
Security Essentials could not complete the virus and spyware definitions for 5/15/2011, 5:12 PM due to and internet or network connectivity issue.
If i try it through windows update it fails and get the following:
The following updates were not installed:
Definition update for Microsoft Security Essentials - KB 2310138 ( definition 1.103.1771.0)
In update history it show the failure, when i click on the red dot indicating the failure i get a window that says:
Error Code: 0x8007051A
Try to install the update again, or request help from one of the following resources.
For self-help options:
Frequently Asked Questions
Windows Update Newsgroup
For assisted support options:
Microsoft Online Assisted Support (no-cost for issues related to getting updates)( which i did, and was able to update manually, still hasnt resolved the update issue in MSSE)
this is on a friends XP Home machine with SP3.
Any thoughts on what may be happening?