Posted 16 May 2011 - 12:15 PM
My desktop PC was struck down last night with the "XP Total Security" rogue anti-malware virus. I've used the BleepingComputer solution to remove this malware, which appears to have worked - RKill followed by MalwareBytes Anti-Malware (MBAM). All went well, and MBAM removed 15 problems, then it wanted to reboot, so I clicked OK to this. Nothing happened, so I tried to restart the computer, but neither Shut Down nor Restart had any effect. So I shut down the computer via the on button, and now it can't start up - I just get a text page starting "We apologize for the inconvenience...", with options for starting in Safe Mode, Safe Mode with networking, etc. I have tried these, but none work - the PC tries to restart, but after the initial Windows logo it just returns to the Safe Mode options page.
It seems like MalwareBytes has removed some essential files, along with the malware files. Can anyone advise on what I can do to get my PC to start up?
Many thanks, Mark