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Can't restart computer after running Malwarebytes Anti-Malware


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4 replies to this topic

#1 ChorltonMark

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Posted 16 May 2011 - 12:15 PM

Hi

My desktop PC was struck down last night with the "XP Total Security" rogue anti-malware virus. I've used the BleepingComputer solution to remove this malware, which appears to have worked - RKill followed by MalwareBytes Anti-Malware (MBAM). All went well, and MBAM removed 15 problems, then it wanted to reboot, so I clicked OK to this. Nothing happened, so I tried to restart the computer, but neither Shut Down nor Restart had any effect. So I shut down the computer via the on button, and now it can't start up - I just get a text page starting "We apologize for the inconvenience...", with options for starting in Safe Mode, Safe Mode with networking, etc. I have tried these, but none work - the PC tries to restart, but after the initial Windows logo it just returns to the Safe Mode options page.

It seems like MalwareBytes has removed some essential files, along with the malware files. Can anyone advise on what I can do to get my PC to start up?

Many thanks, Mark

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#2 AustrAlien

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Posted 16 May 2011 - 08:45 PM

Hello and :welcome: to the BC forums.

Please sit tight and be patient.

I have requested that an experienced helper who specialises in malware-induced un-bootable computers respond to your topic.

Thank you.
AustrAlien
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#3 ChorltonMark

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Posted 17 May 2011 - 02:08 AM

Thanks AustrAlien, will do. Just to say, my PC is (was) running Windows XP Professional with up-to-date Windows Updates.

Cheers, Mark

#4 ChorltonMark

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Posted 17 May 2011 - 05:55 PM

I confess I've given in and taken my PC to a repair shop... I know it's a cop-out but I feel better for it! Not that they've fixed it yet... I'll post the outcome.

Cheers, Mark

#5 AustrAlien

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Posted 17 May 2011 - 06:22 PM

Thanks for letting us know.

Good luck.
AustrAlien
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