Posted 16 May 2011 - 11:48 AM
A friend of mine, whose system I will not have a look at until 5pm my time, says he got a message some time last week claiming his hard drive was broken and directing him to run a scan, which he did. (I know.)
He called me when he now cannot get past the logon screen in windows vista (a Sony Vaio laptop), even in safe mode. Apparently the computer boots to the login rescreen and restarts, booting there again in a loop.
I have access to a computer now, and can download files and burn them to cds or put them onto a flash drive. I can't count on having access to a working machine when I get to his place. There is an internet connection, wired and wireless, if I actually am able to boot into the laptop.
Can you guys give me any information that will be helpful to prepare to look at the system.
My first question is - are there steps that can be taken that will allow me to get into the system itself, and if not, is it possible to effectively scan and repair a system I don't have direct access to?