She has a Dell Laptop with Vista Home Premium and the Sound has stopped working.
Up to ten days ago everything was fine, she had Skype working and her sound was working fine.
Skype suddenly went off the screen, but we now think that the latet version of that caused that problem when it was updating, we have read online that others have had the same experience, but that is another matter, we are going to try an earlier version later.
With her Sound problem.
There is a Red X on the task bar speaker.
In the Device Manager, Sound, Video and Game Controllers, the sound is enabled, we have uninstalled the card, reinstalled and then updated the drivers.
In the Services tab of System Configuration Utility, the The Windows Audio endpoint Builder is stopped , as is Windows Audio, they both have ticks in the left hand boxes.
We have tried a System restore, but the earliest date 10th May is after the problem occured.
We did a sfc /scannow which ran and then told us that it has found problems which it could not repair, we don't know if this could be part of the problem, but we don't know how to repair these errors anyway.
Can anyone advise her through me please?
Edited by slinger1937, 16 May 2011 - 03:47 AM.