I was using the computer when all of a sudden it turned off and restarted itself. as it turned on a window popped up named "windows error recovery" with in that it says
"windows failed to start. a recent hardware or software change might be the cause.
IF windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem. if power was interrupted during startup, choose stat windows normally."
The two options i have are launch startup repair or start windows normally. if i do start windows normally it restarts and goes back to this screen. when i did launch startup repair it did its thing and once it was done it said
"Startup repair cannot repair this computer automatically"
then i clicked on show problem details and this is exactly what it says
problem event name: StartupRepairOffline
problem signature 01: 6.1.7600.16385
problem signature 02: 6.1.7600.16385
problem signature 03: unknown
problem signature 04: 44
problem signature 05: AutoFailover
problem signature 06: 1
problem signature 07: FailureDuringSetup
Os Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
I tried doing a system restore but it got an error. Once that happend i went and tried doing a dell datasafe restore to factory settings from a image file. once it was finished a restart button popped up. once i restarted it the computer still said windows failed to start and it took me to the startup repair option again.
Please help me out, this computer is not even a week old. i can't bare tell my mother it already isn't working!
edit - before i did the dell datasafe factory restore when i would enter the system recovery options it would ask for my user name and password that i had on the computer now that i did the dell datasafe restore it automatically puts "administrator" as the username and nothing as the password and it lets me go to the recovery options. so this makes me believe that it was successful in being restored to factory settings, yet i still have this problem?
edit edit- i forgot to mention there is a blue screen that pops up real quick before it restarts and gives the two options. there was a stop code on that screen... here it is...
STOP: 0x0000007B (0xFFFFF880009A98E8, 0xFFFFFFFFC000000D, 0x0000000000000000, 0x0000000000000000)
Edited by eddie298, 16 May 2011 - 07:46 AM.