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Blue Screen on startup


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#1 chris3711

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Posted 15 May 2011 - 10:22 PM

Hi guys,

So I am getting a blue screen of death on start up, within 15 or 20 seconds after the computer reaches the desktop it blue screens. The safe mode seems to be working so I am using that currently to post here for help. Whenever it blue screens the only useful information that it gives is the stop code 0x0000001E (0xFFFFFFFFC0000005, 0xFFFFF00227E15A, 0x0000000000000000, 0x000000007EFA0000) if that helps any. Also, I ran some scans while in safe mode (Malware Bytes and AVG) and I remember both of them finding some issues (trojan of some kind). The scanners said that they removed them but the blue screen still persisted. I am using Windows Vista 64 bit. Would it help to attach the minidump file? Or post something with the program Blue Screen Viewer or something like that, I saw some other post mention that. Any help would be appreciated, thanks!

Edited by chris3711, 15 May 2011 - 10:29 PM.


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#2 Allan

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Posted 16 May 2011 - 07:13 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

OR

If you think malware is to blame you can post in the AM I INFECTED forum on this site.

#3 chris3711

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Posted 16 May 2011 - 10:39 AM

Ok here is the result from the BlueScreen View,

==================================================
Dump File : Mini051311-01.dmp
Crash Time : 5/13/2011 12:21:22 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`024c90e2
Parameter 3 : 00000000`00000001
Parameter 4 : 00000000`00000018
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+27e2040
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini051311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 282,344
==================================================

#4 Allan

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Posted 16 May 2011 - 10:44 AM

There could be a number of causes for that problem, ranging from drivers that either have been or should be updated to malware. If I were you I'd start in the AM I INFECTED forum and let's make sure the system is indeed free of malware.

#5 chris3711

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Posted 16 May 2011 - 11:09 AM

Ok thanks,

Well, previously everytime I booted up it would blue screen right away, but on accident I forgot to hit F8 while it was booting up to bring up safe mode before it crashed at regular startup, but now it seems to be running normally without safe mode. Strange. Well, I am going to make a post in the AM I INFECTED section first before I get excited because my virus scanners did recently pick up multiple trojans, malware and fun stuff like that that could possibly be to blame for this issue. I will return when I finish in the AM I INFECTED forum.

#6 Allan

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Posted 16 May 2011 - 11:11 AM

Okay.

#7 chris3711

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Posted 17 May 2011 - 12:04 PM

Ok so after a visit to Am I Infected there was definitely some malware on my computer, and now all of it is gone and the blue screen error is gone and the computer is running normally again. Thanks for pointing me in the right direction!




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