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After 'hello4' virus, unable to open documents, programs


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11 replies to this topic

#1 krisalf

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Posted 15 May 2011 - 12:54 AM

Hi There,

I recently had the 'hello4' virus on my computer and I think i successfully removed it using SuperAntiSpyware. I am running XP professional. My problem now is that nothing on my computer works:

- Unable to open pdf documents. Get the message ' There was an error opening this document. Access denied'
- Unable to open any office documents. I get the message: 'unable to access ...xls/doc etc. The document may be read-only or encrypted'
- Unable to open OutLook. I get the message 'You do not have permission to access the file ....outlook.ost.
- Unable to open many of my other work-related programs. Get different errors but mainly along the lines of access denied, or no permission.
- Unable to copy any of my documents onto an external harddrive or USB. I get the message 'cannot copy xxxx. Access is denied'. On the flip side, I am able to open pdf and microsoft office documents from external storage devices.
- Unable to attach any documents to my web email (yahoo & gmail). I get an error message and it doesn't attach. I am able to download documents off the internet and open them on my computer and save them to my external USB drives.

I realise my computer is probably screwed and needs re-formatting but I need to find a way to backup all my important documents before I do so. I have tried doing a system restore to a previous good point but I'm unable to select any date before I erased the virus.

Please help!

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#2 cryptodan

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Posted 15 May 2011 - 12:57 AM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.



#3 krisalf

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Posted 15 May 2011 - 04:45 AM

Thanks, here are the logs:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6559

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

5/12/2011 1:43:35 AM
mbam-log-2011-05-12 (01-43-35).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 100135
Time elapsed: 53 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

-----------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/12/2011 at 06:41 AM

Application Version : 4.52.1000

Core Rules Database Version : 6999
Trace Rules Database Version: 4848

Scan type : Complete Scan
Total Scan Time : 00:47:20

Memory items scanned : 313
Memory threats detected : 0
Registry items scanned : 9027
Registry threats detected : 13
File items scanned : 30218
File threats detected : 59

Trojan.Agent/Gen-Falprod
[SysTrayApp] C:\PROGRAM FILES\IDT\WDM\STTRAY.EXE
C:\PROGRAM FILES\IDT\WDM\STTRAY.EXE
[Apoint] C:\PROGRAM FILES\DELLTPAD\APOINT.EXE
C:\PROGRAM FILES\DELLTPAD\APOINT.EXE
[SunJavaUpdateSched] C:\PROGRAM FILES\COMMON FILES\JAVA\JAVA UPDATE\JUSCHED.EXE
C:\PROGRAM FILES\COMMON FILES\JAVA\JAVA UPDATE\JUSCHED.EXE
[McAfeeUpdaterUI] C:\PROGRAM FILES\MCAFEE\COMMON FRAMEWORK\UDATERUI.EXE
C:\PROGRAM FILES\MCAFEE\COMMON FRAMEWORK\UDATERUI.EXE
[ShStatEXE] C:\PROGRAM FILES\MCAFEE\VIRUSSCAN ENTERPRISE\SHSTAT.EXE
C:\PROGRAM FILES\MCAFEE\VIRUSSCAN ENTERPRISE\SHSTAT.EXE
[EmsService] C:\WINDOWS\SYSTEM32\EMSSERVICEHELPER.EXE
C:\WINDOWS\SYSTEM32\EMSSERVICEHELPER.EXE
[Acrobat Assistant 7.0] C:\PROGRAM FILES\ADOBE\ACROBAT 7.0\DISTILLR\ACROTRAY.EXE
C:\PROGRAM FILES\ADOBE\ACROBAT 7.0\DISTILLR\ACROTRAY.EXE
[T-Mobile webConnect Manager] C:\PROGRAM FILES\T-MOBILE\WEBCONNECT MANAGER\TMOBILECM.EXE
C:\PROGRAM FILES\T-MOBILE\WEBCONNECT MANAGER\TMOBILECM.EXE
[FTL Agent Launcher] D:\PROGRAM FILES\FTL\FTLAGENTLAUNCHER.EXE
D:\PROGRAM FILES\FTL\FTLAGENTLAUNCHER.EXE
[iTunesHelper] C:\PROGRAM FILES\ITUNES\ITUNESHELPER.EXE
C:\PROGRAM FILES\ITUNES\ITUNESHELPER.EXE
[COMMUNICATOR] C:\PROGRAM FILES\MICROSOFT OFFICE COMMUNICATOR\COMMUNICATOR.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE COMMUNICATOR\COMMUNICATOR.EXE
HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\communicator.exe
HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\communicator.exe#Path
C:\DOCUMENTS AND SETTINGS\ALL USERS\DESKTOP\T-MOBILE WEBCONNECT MANAGER.LNK
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\MICROSOFT OFFICE COMMUNICATOR 2007.LNK
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\T-MOBILE\WEBCONNECT MANAGER\T-MOBILE WEBCONNECT MANAGER.LNK
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK .EXE
C:\PROGRAM FILES\QUICKTIME\QTTASK.EXE
C:\SYSTEM VOLUME INFORMATION\_RESTORE{55C11BCB-2FE8-498F-93E5-6905A96DE146}\RP313\A0062233.LNK
C:\SYSTEM VOLUME INFORMATION\_RESTORE{55C11BCB-2FE8-498F-93E5-6905A96DE146}\RP301\A0060755.LNK
C:\SYSTEM VOLUME INFORMATION\_RESTORE{55C11BCB-2FE8-498F-93E5-6905A96DE146}\RP302\A0060907.LNK
C:\SYSTEM VOLUME INFORMATION\_RESTORE{55C11BCB-2FE8-498F-93E5-6905A96DE146}\RP309\A0061875.LNK
C:\SYSTEM VOLUME INFORMATION\_RESTORE{55C11BCB-2FE8-498F-93E5-6905A96DE146}\RP312\A0062162.LNK
C:\SYSTEM VOLUME INFORMATION\_RESTORE{55C11BCB-2FE8-498F-93E5-6905A96DE146}\RP338\A0071224.EXE
C:\WINDOWS\TEMP\CPNW\SETUP.EXE
C:\WINDOWS\Prefetch\APOINT.EXE-38D87019.pf
C:\WINDOWS\Prefetch\SHSTAT.EXE-29A2BE4E.pf
C:\WINDOWS\Prefetch\STTRAY.EXE-0B34BF56.pf
C:\WINDOWS\Prefetch\UDATERUI.EXE-1E769EA7.pf

Adware.Tracking Cookie
C:\Documents and Settings\kalfthan\Cookies\kalfthan@doubleclick[1].txt
C:\Documents and Settings\kalfthan\Cookies\kalfthan@kaspersky.122.2o7[1].txt
C:\Documents and Settings\kalfthan\Cookies\kalfthan@yadro[1].txt
C:\Documents and Settings\kalfthan\Cookies\kalfthan@www.googleadservices[1].txt

Trojan.Agent/Gen-Cryptor[Egun]
D:\PROGRAM FILES\FTL\FTL_EZVIEW.EXE
D:\SYSTEM VOLUME INFORMATION\_RESTORE{55C11BCB-2FE8-498F-93E5-6905A96DE146}\RP291\A0056782.EXE
D:\SYSTEM VOLUME INFORMATION\_RESTORE{55C11BCB-2FE8-498F-93E5-6905A96DE146}\RP303\A0061075.EXE
D:\SYSTEM VOLUME INFORMATION\_RESTORE{55C11BCB-2FE8-498F-93E5-6905A96DE146}\RP323\A0063364.EXE

------------------------------------------

GMER 1.0.15.15627 - http://www.gmer.net
Rootkit scan 2011-05-15 03:26:01
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1 ST925041 rev.0004
Running: nhvfv9zz.exe; Driver: C:\Temp\aflcrfoc.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\NetopiaRC\Tb2Device.sys ZwEnumerateValueKey [0xB84A91F4]
SSDT \SystemRoot\NetopiaRC\Tb2Device.sys ZwQueryValueKey [0xB84A9223]
SSDT \SystemRoot\NetopiaRC\Tb2Device.sys ZwSetValueKey [0xB84A9252]
SSDT \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS (SASKUTIL.SYS/SUPERAdBlocker.com and SUPERAntiSpyware.com) ZwTerminateProcess [0xB5AC2620]

Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwCreateFile [0xB7C517BE]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwCreateKey [0xB7C51676]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwCreateProcess [0xB7C51610]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwCreateProcessEx [0xB7C51624]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwDeleteKey [0xB7C5168A]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwDeleteValueKey [0xB7C516B6]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwEnumerateKey [0xB7C5172A]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwLoadKey2 [0xB7C51740]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwMapViewOfSection [0xB7C517FE]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwNotifyChangeKey [0xB7C5176C]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwOpenKey [0xB7C51662]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwOpenProcess [0xB7C515D4]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwOpenThread [0xB7C515E8]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwProtectVirtualMemory [0xB7C517D2]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwQueryKey [0xB7C517A8]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwQueryMultipleValueKey [0xB7C516FC]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwRenameKey [0xB7C516A0]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwReplaceKey [0xB7C51794]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwRestoreKey [0xB7C51780]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwSetContextThread [0xB7C5164E]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwSetInformationProcess [0xB7C5163A]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwTerminateProcess [0xB7C5182D]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwUnloadKey [0xB7C51756]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwUnmapViewOfSection [0xB7C51814]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) ZwYieldExecution [0xB7C517E8]
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtCreateFile
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtMapViewOfSection
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtOpenProcess
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtOpenThread
Code mfehidk.sys (McAfee Link Driver/McAfee, Inc.) NtSetInformationProcess

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwYieldExecution 80504AE8 7 Bytes JMP B7C517EC mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!NtCreateFile 80579084 5 Bytes JMP B7C517C2 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!NtMapViewOfSection 805B2006 7 Bytes JMP B7C51802 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwUnmapViewOfSection 805B2E14 1 Byte [E9]
PAGE ntkrnlpa.exe!ZwUnmapViewOfSection 805B2E14 5 Bytes JMP B7C51818 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwProtectVirtualMemory 805B83E6 7 Bytes JMP B7C517D6 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!NtOpenProcess 805CB408 5 Bytes JMP B7C515D8 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!NtOpenThread 805CB694 5 Bytes JMP B7C515EC mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!NtSetInformationProcess 805CDE52 5 Bytes JMP B7C5163E mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwCreateProcessEx 805D1142 7 Bytes JMP B7C51628 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwCreateProcess 805D11F8 5 Bytes JMP B7C51614 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwSetContextThread 805D1702 5 Bytes JMP B7C51652 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwTerminateProcess 805D29AA 5 Bytes JMP B7C51831 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwUnloadKey 80622060 7 Bytes JMP B7C5175A mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwQueryMultipleValueKey 806228FE 7 Bytes JMP B7C51700 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwRenameKey 806231D2 7 Bytes JMP B7C516A4 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwCreateKey 806237B0 5 Bytes JMP B7C5167A mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwDeleteKey 80623C40 7 Bytes JMP B7C5168E mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwDeleteValueKey 80623E10 7 Bytes JMP B7C516BA mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwEnumerateKey 80623FF0 7 Bytes JMP B7C5172E mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwOpenKey 80624B82 5 Bytes JMP B7C51666 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwQueryKey 80624EA8 7 Bytes JMP B7C517AC mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwRestoreKey 80625168 5 Bytes JMP B7C51784 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwLoadKey2 806255B8 7 Bytes JMP B7C51744 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwReplaceKey 8062585C 5 Bytes JMP B7C51798 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
PAGE ntkrnlpa.exe!ZwNotifyChangeKey 80625976 5 Bytes JMP B7C51770 mfehidk.sys (McAfee Link Driver/McAfee, Inc.)
.text C:\WINDOWS\system32\DRIVERS\nv4_mini.sys section is writeable [0xB7540360, 0x33ABBD, 0xE8000020]
init C:\WINDOWS\NetopiaRC\Tb2Device.sys entry point in "init" section [0xB84AA000]

----------------------------
There is more stuff from GMER but when I posted it in here it said it was too long...let me know if you need it.

#4 cryptodan

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Posted 15 May 2011 - 07:49 AM

Attach the file.Or post the rest in your next post.

#5 krisalf

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Posted 15 May 2011 - 07:46 PM

I've attached the log.

Thanks

Attached Files

  • Attached File  log.zip   41.69KB   2 downloads


#6 cryptodan

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Posted 15 May 2011 - 07:53 PM

How is the computer now?

#7 krisalf

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Posted 15 May 2011 - 08:10 PM

still has the same problems...can't open or copy anything that was originally on my computer, but if i bring documents in from my external hard drive i can open them no problem...

#8 cryptodan

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Posted 15 May 2011 - 08:15 PM

Try running this: http://download.bleepingcomputer.com/grinler/unhide.exe

#9 krisalf

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Posted 15 May 2011 - 08:25 PM

Thanks. I ran that program and it didn't help. Same as before.

#10 cryptodan

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Posted 15 May 2011 - 08:50 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#11 krisalf

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Posted 15 May 2011 - 10:45 PM

Thanks for your help. I've followed the instructions and posted to here:

http://www.bleepingcomputer.com/forums/topic397619.html

#12 Budapest

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Posted 15 May 2011 - 10:45 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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