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#1 kimmm

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Posted 14 May 2011 - 07:46 PM

i need help to remove a pc security guardian malware that has infected my computer. Mcafee did not detect it and they wanted to charge me to remove it.

Edited by Budapest, 15 May 2011 - 04:15 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~Budapest


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#2 kimmm

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Posted 14 May 2011 - 09:24 PM

HELP. A little more details, I have called Mcafee and Dell and they both wanted to charge me over 200.00 to clean up my computer.
I have searched many sites for fixed and the reviews advise that they have more viruses and malware.
Are there any fixes to clean up my computer. also I have windows 7 and purchased my dell computer in January 2011.
HELP

#3 Budapest

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Posted 15 May 2011 - 06:19 PM

Please download Malwarebytes' Anti-Malware (v1.50) and save it to your desktop.
Download Link 1
Download Link 2Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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