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Computer Freezes on startup/False automatic updates off


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#1 ZapZap

ZapZap

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Posted 14 May 2011 - 04:46 PM

Hi there, new here. I've been meaning to ask about my computer problem and my friend told me to ask here, so hope this works out.

I've been having a problem for awhile now where my computer takes quite awhile to load up when I turn it on. Not only that, but sometimes when I think the computer is done loading up, I click anywhere on the computer screen and suddenly the computer freezes completely. I can't ctrl-alt-del or anything like that. It just freezes forever and I have to force it to shutdown.

Another problem I am having right now is recent. Yesterday I encountered the XP total security virus. I managed to remove it using malwarebytes. After the removal of the virus though, suddenly windows security alerts thinks my spysweeper firewall is turned off when it was on. Also, automatic updates is also shown as off, but when I checked manually, it says that it is on. I have no idea what's going on. Thank you.

Here is the DDS.txt log:
.
DDS (Ver_11-03-05.01) - NTFSx86
Run by HP_Administrator at 11:57:13.39 on 14/05/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2046.1182 [GMT -7:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: Spy Sweeper *Disabled*
.
============== Running Processes ===============
.
C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\DISC\DiscUpdateMgr.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
svchost.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\DAEMON Tools Pro\DTProAgent.exe
C:\Program Files\DISC\DiscGui.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\Program Files\Common Files\PPLiveNetwork\PPAP.exe
C:\WINDOWS\System32\svchost.exe -k Akamai
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\RTHDCPL.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\HP_Administrator\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q106&bd=pavilion&pf=desktop
uSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q106&bd=pavilion&pf=desktop
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q106&bd=pavilion&pf=desktop
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q106&bd=pavilion&pf=desktop
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q106&bd=pavilion&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q106&bd=pavilion&pf=desktop
mSearchAssistant = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q106&bd=pavilion&pf=desktop
uURLSearchHooks: Messenger Plus Live CA-EN Toolbar: {437c4386-9237-441f-a940-009430030ee0} - c:\program files\messenger_plus_live_ca-en\tbMes2.dll
BHO: IDMIEHlprObj Class: {0055c089-8582-441b-a0bf-17b458c2a3a8} - c:\program files\internet download manager\IDMIECC.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Messenger Plus Live CA-EN Toolbar: {437c4386-9237-441f-a940-009430030ee0} - c:\program files\messenger_plus_live_ca-en\tbMes2.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: Messenger Plus Live CA-EN Toolbar: {437c4386-9237-441f-a940-009430030ee0} - c:\program files\messenger_plus_live_ca-en\tbMes2.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
uRun: [ctfmon.exe] "c:\windows\system32\ctfmon.exe"
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [AdobeBridge]
uRun: [IDMan] "c:\program files\internet download manager\IDMan.exe" /onboot
mRun: [ehTray] "c:\windows\ehome\ehtray.exe"
mRun: [AlwaysReady Power Message APP] "ARPWRMSG.EXE"
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\iaanotif.exe"
mRun: [<NO NAME>]
mRun: [PCDrProfiler]
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
mRun: [SwitchBoard] "c:\program files\common files\adobe\switchboard\SwitchBoard.exe"
mRun: [UserFaultCheck] "%systemroot%\system32\dumprep" 0 -u
mRun: [NvCplDaemon] "RUNDLL32.EXE" c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] "RUNDLL32.EXE" c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [IMEKRMIG6.1] "c:\windows\ime\imkr6_1\IMEKRMIG.EXE"
mRun: [PHIME2002ASync] "c:\windows\system32\ime\tintlgnt\TINTSETP.EXE" /SYNC
mRun: [PHIME2002A] "c:\windows\system32\ime\tintlgnt\TINTSETP.EXE" /IMEName
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [KernelFaultCheck] "%systemroot%\system32\dumprep" 0 -k
mRun: [SpySweeper] "c:\program files\webroot\spy sweeper\SpySweeperUI.exe" /startintray
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\9972322\program\Updates from HP.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoru~1\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: Download all links with IDM - c:\program files\internet download manager\IEGetAll.htm
IE: Download FLV video content with IDM - c:\program files\internet download manager\IEGetVL.htm
IE: Download with IDM - c:\program files\internet download manager\IEExt.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe
IE: {95B3F550-91C4-4627-BCC4-521288C52977} - c:\program files\pplive\pptv\PPLive.exe
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\hp_administrator\start menu\programs\imvu\Run IMVU.lnk
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
Trusted Zone: trymedia.com
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: AutorunsDisabled\grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\hp_adm~1\applic~1\mozilla\firefox\profiles\ekop62sa.default\
FF - component: c:\documents and settings\hp_administrator\application data\idm\idmmzcc3\components\idmmzcc.dll
FF - plugin: c:\documents and settings\all users\application data\nexonus\ngm\npNxGameUS.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\windows\system32\npOGPPlugin.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: IDM CC: mozilla_cc@internetdownloadmanager.com - c:\documents and settings\hp_administrator\application data\idm\idmmzcc3
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
============= SERVICES / DRIVERS ===============
.
R0 ssfs0bbc;ssfs0bbc;c:\windows\system32\drivers\ssfs0bbc.sys [2011-3-22 29832]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-5-4 294608]
R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2004-8-10 14336]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-5-4 17744]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-5-4 40384]
R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2010-5-4 54752]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 WebrootSpySweeperService;Webroot Spy Sweeper Engine;c:\program files\webroot\spy sweeper\SpySweeper.exe [2011-3-22 4048256]
R2 WRConsumerService;Webroot Client Service;c:\program files\webroot\spy sweeper\WRConsumerService.exe [2011-5-14 1201656]
R3 CXFALCON;Conexant Falcon II NTSC Video Capture;c:\windows\system32\drivers\cxfalcon.sys [2005-12-27 100480]
R3 WN5301;LIteon Wireless PCI Network Adapter Service;c:\windows\system32\drivers\wn5301.sys [2005-12-27 468768]
R4 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-8-29 38224]
S3 EagleXNt;EagleXNt;\??\c:\windows\system32\drivers\eaglexnt.sys --> c:\windows\system32\drivers\EagleXNt.sys [?]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-4-28 704872]
S3 npggsvc;nProtect GameGuard Service;c:\windows\system32\gamemon.des -service --> c:\windows\system32\GameMon.des -service [?]
S3 SwitchBoard;SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
S3 vtany;vtany;\??\c:\windows\vtany.sys --> c:\windows\vtany.sys [?]
S3 XDva285;XDva285;\??\c:\windows\system32\xdva285.sys --> c:\windows\system32\XDva285.sys [?]
S3 XDva296;XDva296;\??\c:\windows\system32\xdva296.sys --> c:\windows\system32\XDva296.sys [?]
S3 XDva344;XDva344;\??\c:\windows\system32\xdva344.sys --> c:\windows\system32\XDva344.sys [?]
S3 XDva347;XDva347;\??\c:\windows\system32\xdva347.sys --> c:\windows\system32\XDva347.sys [?]
S3 XDva349;XDva349;\??\c:\windows\system32\xdva349.sys --> c:\windows\system32\XDva349.sys [?]
S3 XDva351;XDva351;\??\c:\windows\system32\xdva351.sys --> c:\windows\system32\XDva351.sys [?]
S3 XDva352;XDva352;\??\c:\windows\system32\xdva352.sys --> c:\windows\system32\XDva352.sys [?]
S3 XDva354;XDva354;\??\c:\windows\system32\xdva354.sys --> c:\windows\system32\XDva354.sys [?]
S3 XDva356;XDva356;\??\c:\windows\system32\xdva356.sys --> c:\windows\system32\XDva356.sys [?]
S3 XDva358;XDva358;\??\c:\windows\system32\xdva358.sys --> c:\windows\system32\XDva358.sys [?]
S3 XDva359;XDva359;\??\c:\windows\system32\xdva359.sys --> c:\windows\system32\XDva359.sys [?]
S3 XDva362;XDva362;\??\c:\windows\system32\xdva362.sys --> c:\windows\system32\XDva362.sys [?]
S3 XDva370;XDva370;\??\c:\windows\system32\xdva370.sys --> c:\windows\system32\XDva370.sys [?]
S3 XDva375;XDva375;\??\c:\windows\system32\xdva375.sys --> c:\windows\system32\XDva375.sys [?]
S3 XDva379;XDva379;\??\c:\windows\system32\xdva379.sys --> c:\windows\system32\XDva379.sys [?]
S3 XDva380;XDva380;\??\c:\windows\system32\xdva380.sys --> c:\windows\system32\XDva380.sys [?]
S3 XDva383;XDva383;\??\c:\windows\system32\xdva383.sys --> c:\windows\system32\XDva383.sys [?]
S3 XDva385;XDva385;\??\c:\windows\system32\xdva385.sys --> c:\windows\system32\XDva385.sys [?]
S3 xhunter1;xhunter1;\??\c:\windows\xhunter1.sys --> c:\windows\xhunter1.sys [?]
.
=============== Created Last 30 ================
.
2011-05-14 17:49:33 1563024 ----a-w- c:\windows\WRSetup.dll
2011-05-14 17:49:33 -------- d-----w- c:\docume~1\alluse~1\applic~1\Webroot
2011-05-14 17:41:37 102912 ----a-w- c:\windows\system32\islzma.dll
2011-05-14 17:41:33 -------- d-----w- c:\docume~1\hp_adm~1\applic~1\Webroot
2011-05-07 21:07:01 447752 ----a-r- c:\windows\system32\vp6vfw.dll
2011-05-07 21:06:59 -------- d-----w- c:\program files\Microsoft WSE
2011-05-07 20:50:02 -------- d-----w- c:\docume~1\alluse~1\applic~1\DAEMON Tools Pro
2011-05-04 21:50:22 -------- d-----w- c:\program files\Microsoft Games
2011-05-04 21:48:55 -------- d-----w- c:\docume~1\hp_adm~1\applic~1\DAEMON Tools Pro
2011-05-04 21:47:42 -------- d-----w- c:\program files\DAEMON Tools Pro
2011-05-04 21:37:50 685816 ----a-w- c:\windows\system32\drivers\sptd.sys
.
==================== Find3M ====================
.
.
============= FINISH: 12:01:05.85 ===============

Attached Files


Edited by ZapZap, 14 May 2011 - 09:21 PM.


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#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 26 May 2011 - 10:22 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.
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Orange Blossom

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#3 Orange Blossom

Orange Blossom

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Posted 03 June 2011 - 01:55 PM

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An ounce of prevention is worth a pound of cure

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