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21 replies to this topic

#16 heir

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Posted 23 May 2011 - 12:36 PM

Hey there, Rob515 !

OK! Well done, your log is clean again! :thumbsup:

Time for some housekeeping.

Step 1.
Clean up:

We need to do is to remove all the tools that you have used. This is so that should you ever be re-infected, you will download updated versions. It will also remove the quarantined Malware from your computer.

First:
  • Click START then RUN
  • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the /U, it needs to be there.
    Posted Image

Second:
  • Download OTC to your desktop and run it
  • Click Yes to beginning the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.

Now delete any tools/logs that is left over after you ran OTC.


Step 2.
Prevention:

OK, lets carry out a few preventative steps to make sure you reduce the risk of further infections.

First:
Your Adobe Acrobat Reader is out of date. Older versions are vulnerable to attack.

Please go to the link below to download an update.

http://www.adobe.com/products/acrobat/readstep2.html

Remove the older versions and install the latest.

-------------

Upgrading Java:

Posted Image Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. NOT supported for use in 9x or ME

Upgrading Java :
  • Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 25 .
  • Click the JDK 6 Update 25 (JDK or JRE) "Download JRE" button to the right.
  • Select your Platform, Register and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
  • Click on Continue.
  • Click on the link to download Windows Offline Installation ( jre-6u25-windows-i586.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u25-windows-i586.exe and select "Run as an Administrator.")


Second:
One of the essentials is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically.

Automatic Updates for Windows
  • Click Start.
  • Select Settings and then Control Panel.
  • Select Automatic Updates.
  • Click Automatic (recommended)
  • Choose a day and a time when you know the computer will be on and connected to the Internet.
  • Click Apply then OK.


Third:
Now lets download some preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running each at least once a month.

Anti Spyware
  • SpywareBlaster to help prevent spyware from installing in the first place. A tutorial can be found here.
  • SpywareGuard to catch and block spyware before it can execute. A tutorial can be found here.
.
Note: If you find your system slows down after installing any of these, just uninstall it, or disable it from running at startup.


Fourth:
Next lets look at Firewalls. These help to prevent unauthorized access both to and from the Internet or your local network. A firewall is considered a first line of defense in protecting private information. Below are two free firewalls to choose from, if you do not already have one. Note: You only need one firewall one your system.

Personal Firewalls
Fifth:
Nearly done! If you like to use chat, MSN and Yahoo have vulnerabilities that can leave you open to infections. There are however a couple of very good, Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN):

Instant Messengers
Lastly:
To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein.


I will keep this log open for the next couple of days, so if you have any further problems post another reply here.

OK, all the best, and stay safe!

Please do not PM me asking for support. Post on the forums instead.
Please post the final results, good or bad. We like to know!
Posted Image
Unified Network of Instructors and Trained Eliminators
My help is always free, but if you want to donate to help me continue my fight against malware then click Posted Image


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#17 Rob515

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Posted 23 May 2011 - 01:48 PM

Thank you very much for your help! You have saved my computer.

Should I run one of the Firewalls you suggested in place of the Windows XP firewall or should I run both?

#18 heir

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Posted 23 May 2011 - 02:07 PM

Should I run one of the Firewalls you suggested in place of the Windows XP firewall or should I run both?

Next lets look at Firewalls. These help to prevent unauthorized access both to and from the Internet or your local network. A firewall is considered a first line of defense in protecting private information. Below are two free firewalls to choose from, if you do not already have one. Note: You only need one firewall one your system.

There should never be more than one. You need to disable windows firewall in case you install an other one of you choice.

Please do not PM me asking for support. Post on the forums instead.
Please post the final results, good or bad. We like to know!
Posted Image
Unified Network of Instructors and Trained Eliminators
My help is always free, but if you want to donate to help me continue my fight against malware then click Posted Image


#19 Rob515

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Posted 23 May 2011 - 04:44 PM

I have followed all of your new instructions. Is there any reason I should create a new Windows System Restore Point?

#20 heir

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Posted 24 May 2011 - 12:16 AM

Is there any reason I should create a new Windows System Restore Point?

That has been done with these instructions.

Please do not PM me asking for support. Post on the forums instead.
Please post the final results, good or bad. We like to know!
Posted Image
Unified Network of Instructors and Trained Eliminators
My help is always free, but if you want to donate to help me continue my fight against malware then click Posted Image


#21 Rob515

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Posted 24 May 2011 - 01:19 AM

Is there any reason I should create a new Windows System Restore Point?

That has been done with these instructions.


Cool, thank you!

#22 heir

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Posted 28 May 2011 - 11:33 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Please do not PM me asking for support. Post on the forums instead.
Please post the final results, good or bad. We like to know!
Posted Image
Unified Network of Instructors and Trained Eliminators
My help is always free, but if you want to donate to help me continue my fight against malware then click Posted Image





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