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Windows recovery virus. Still screwed up


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#1 justphil

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Posted 14 May 2011 - 09:35 AM

Hi all. My wifes pc was hit with the windows recovery virus. I thought I had it all cleaned but her pc is still goofed up. Though the desktop displays it is unusable. You can't even drag and drop things to the desktop. Things are missing in accessories such as system tools etc. This leads me to believe she is still infected with something. I appreciate any and all help you can give me.
Thank you for your time.
Phil

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#2 cryptodan

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Posted 14 May 2011 - 09:37 AM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.




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