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I have a one year old HP laptop that is having some major issues. Just recently the computer has not been allowing me to install/uninstall any programs as a message appears that the computers administrator has set policies to prevent this from happening. Additionally my laptop has begun running slower and has crashed to a blue screen multiple times. I think that I may have a virus but I have run Macafee several times with no results. I have noticed that every scan I run comes back with zero virus's found which makes me feel like its not working. If anyone has any advice about this topic I would greatly appreciate it. I am not the most computer savvy person around but I do know some of the basics.
Please download BlueScreenView No installation required. Double click on BlueScreenView.exe file to run the program. When scanning is done, go Edit>Select All. Go File>Save Selected Items, and save the report as BSOD.txt. Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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