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Malware locked System Restore, Task Manager, made desktop icons disappear


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#1 Bike Psycho

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Posted 13 May 2011 - 11:51 PM

My computer is a Windows PC running XP Home.

Two nights ago I was browsing w/Firefox when I got two separate alerts (seemingly) from my AVG antivirus program. I clicked "heal" each time, then I got a prompt that the computer had a hard drive failure and should be restarted It took a long time to restart and that is when the weirdness started.

First, my desktop was gone. Second, my task manager would not open. Third, my System Restore was locked -- the only set point was the reboot I had just done.

I unplugged the ethernet cable from the computer.

I used another computer to find instructions on how to restore Task Manager via regedit (and this worked).

I found some new programs running in Task Manager: PJudowMnnh.exe; Fabd40.dll; and Ujr.exe.

Adaware seemed to clean these up, additionally it said it had cleared the system of a malware called Ulisa.

3 AVG scans since then were clean.

Problems:

1) I still cannot see any of the icons on my desktop. I cannot save anything to my desktop (at least, that I am able to see). Right-click on the desktop does nothing. Running c:\Windows\explorer.exe will not bring the desktop back (all it does is open My Documents. I can still find programs to run via Start ---> Search.

2) The ONLY restore point in System Restore is the reboot I did immediately after the infect. I definitely DON'T want that restore point.

3) I am not confident all the bugs are gone.

Can you help? (Keep in mind that I don't seem to be able to download programs and save them to my desktop).

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#2 cryptodan

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Posted 13 May 2011 - 11:55 PM

Try running this: http://download.bleepingcomputer.com/grinler/unhide.exe and see if it unhides things.

Then perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.



#3 Bike Psycho

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Posted 14 May 2011 - 12:38 AM

Cryptodan,

The unhide program finished running, but it didn't unhide anything on my desktop. I still can't see any icons there, and nothing happens when I right-click.

Fyi I just noticed an additional problem: anything I click on from a Google search redirects to a useless ad site.

#4 cryptodan

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Posted 14 May 2011 - 12:43 AM

Can you do the other things?

#5 Bike Psycho

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Posted 14 May 2011 - 01:18 AM

I think I can, because I can launch the installation of malwarebytes, etc from the Downloads folder. I'm running Malwarebytes now (It's gonna be awhile) but already it's picked up a bunch of nasties.

#6 Bike Psycho

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Posted 14 May 2011 - 03:15 PM

Hello cryptodan,

Those scans (Malwarebytes, SuperAntiSpyware, Gmer) took awhile. There was a problem during the Gmer scan and the system rebooted, then told me it had recovered from a serious error. In addition to that, it appears I've lose the functionality of Ad-aware, after I turned off it's active shield and exited from it per the instrux prior to running Gmer.

Malwarebytes found all kinds of stuff and deleted it. Same with SuperAntiSpyware.

Here is the log from MalwareBytes:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6571

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11

5/14/2011 8:34:31 AM
mbam-log-2011-05-14 (08-34-31).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 434569
Time elapsed: 6 hour(s), 33 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 23
Registry Values Infected: 2
Registry Data Items Infected: 3
Folders Infected: 2
Files Infected: 45

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{3C2D2A1E-031F-4397-9614-87C932A848E0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{04A38F6B-006F-4247-BA4C-02A139D5531C} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\MiniBugTransporter.MiniBugTransporterX.1 (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\MiniBugTransporter.MiniBugTransporterX (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{1C044AAD-7955-4CBD-8175-501A165C4E5D} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1C044AAD-7955-4CBD-8175-501A165C4E5D} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{014DA6C9-189F-421A-88CD-07CFE51CFF10} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1A26F07F-0D60-4835-91CF-1E1766A0EC56} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1F158A1E-A687-4A11-9679-B3AC64B86A1C} (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{343CE214-9998-4B21-A151-FFE970167297} (Rogue.Installer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6FD31ED6-7C94-4BBC-8E95-F927F4D3A949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{F919FBD3-A96B-4679-AF26-F551439BB5FD} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Tldctl2.URLLink.1 (Adware.NewDotNet) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\5GUTNY6MFK (Trojan.FakeAlert.SA) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\The Weather Channel (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Trymedia Systems (Adware.TryMedia) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\wnxmal (Rogue.SecuritySuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\R8388QA8U8 (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\ (Hijack.Zones) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Weather Services (Adware.Hotbar) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyServer (PUM.Bad.Proxy) -> Value: ProxyServer -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls\wxfw.dll (Adware.Hotbar) -> Value: wxfw.dll -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallPaper (PUM.Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDesktop (PUM.Hidden.Desktop) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (PUM.Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
c:\documents and settings\all users\application data\2aca5cc3-0f83-453d-a079-1076fe1a8b65 (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\Seekmo (Adware.Seekmo) -> Quarantined and deleted successfully.

Files Infected:
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc107.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc108.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc109.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc125.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc126.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc136.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc140.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc144.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc276.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc277.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc278.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc279.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc280.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc287.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1009\Dc295.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\RECYCLER\s-1-5-21-2091798833-1240633831-1640815033-1013\Dc6.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\system volume information\_restore{36ec0028-8b85-4538-bb29-a461b426c5a6}\RP1\A0000024.exe (Trojan.Agent.VCP) -> Quarantined and deleted successfully.
c:\system volume information\_restore{36ec0028-8b85-4538-bb29-a461b426c5a6}\RP1\A0000025.exe (Rogue.Installer.Gen) -> Quarantined and deleted successfully.
c:\WINDOWS\fabd40.dll (Trojan.Hiloti) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\spool\prtprocs\w32x86\62919A8.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\Temp\19AE.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\Sun\Java\deployment\cache\6.0\43\214735ab-4d9b4058 (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\Desktop\desktop shortcuts\game shortcuts\cakemania.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\local settings\Temp\tmp536A.tmp (Rogue.Installer.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\local settings\Temp\Ujp.exe (Trojan.Codecpack) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\local settings\Temp\-213E8.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\local settings\Temp\0.4016880589091153.exe (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\local settings\Temp\1453E8.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\local settings\Temp\19A6.tmp (Rootkit.TDSS.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\local settings\Temp\19AD.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\documents and settings\Erin!\Desktop\cakemaniasetup-dm.exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\documents and settings\Erin!\local settings\temporary internet files\Content.IE5\C1OF838B\cakemaniasetup-dm[1].exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\downloads\familyfeudsetup-dm[1].exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\downloads\cakemaniasetup-dm[1].exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\downloads\cinematycoonsetup-dm[1].exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\downloads\dinerdashsetup-dm[1].exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\downloads\fishtycoonsetup-dm[1].exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\downloads\flipwordssetup-dm[1].exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\downloads\malltycoonsetup-dm[1].exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\downloads\mirrormagicsetup-dm[1].exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\downloads\poshshopsetup-dm[1].exe (Adware.TryMedia) -> Quarantined and deleted successfully.
c:\WINDOWS\Tasks\{22116563-108c-42c0-a7ce-60161b75e508}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\WINDOWS\Tasks\{810401e2-dde0-454e-b0e2-aa89c9e5967c}.job (Trojan.FraudPack) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\Adobe\plugs\mmc117.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\compaq_owner\application data\Adobe\plugs\mmc161.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Then I downloaded ran SuperAntiSpyware in Safe Mode. It removed 1,410 items, all but 9 were tracking cookies. I could not paste the log into this message field (the program told me it was too long). Is there another way to do it?

Then I downloaded and opened Gmer, as instructed. It ran for more than an hour, when suddenly the computer shut down and rebooted. Here is the error message I got from Windows after the reboot:

This system has recovered from a serious error. A log of this error has been created. Here is the log of the error, which I did NOT send to Microsoft.

BCCode: 1000008e BCP1: C0000005 BCP2: 8054A0BA BCP3: F58309A4 BCP4: 00000000 OSVer: 5_1_2600 SP: 2_0 Product: 768_1

Then it said: To see technical information about the error report, click here, and I did, and this is what was displayed:

C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\WER402d.dir00\Mini051411-01.dmp
C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\WER402d.dir00\sysdata.xml

#7 cryptodan

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Posted 14 May 2011 - 03:37 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.




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