Posted 13 May 2011 - 04:12 PM
I'm trying to help a friend with their Acer Aspire One AO532h netbook running Windows 7 Starter. Suddenly the keyboard isn't operating correctly. The keyboard is basically unusable in any application. For instance, if she's on Facebook chat, typing any key instantly closes the chat window and disables her chat. This happens regardless of the browser used. Even trying to type in Notepad doesn't work, i.e. nothing types or keys pressed aren't what's displayed and trying to save a text document won't work just to list a few of the problems. I checked all the keyboard layout settings, the sticky keys and hot keys and all other settings that would apply to the keyboard. All were set correctly. I checked for updated drivers. The drivers installed were the correct and most updated one. I uninstalled the drivers and removed the keyboard entirely hoping that once recognized and reinstalled on startup it would correct itself which didn't happen. Using a USB external keyboard works fine which leads me to believe it's definitely a hardware issue and not some software glitch. Hopefully there is something that can correct this problem without having to replace the keyboard itself.
Thanks in advance for any suggestions and/or help.