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Unknown infection: iexplore.exe & redirection


  • This topic is locked This topic is locked
3 replies to this topic

#1 ComputerFixerKeyWest

ComputerFixerKeyWest

  • Members
  • 1 posts
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  •  
  • Local time:01:08 PM

Posted 13 May 2011 - 01:43 PM

This one has me stumped.
I have run MalwareBytes, SpyBot, SuperAntiSpyware, ComboFix, Avast. Ran CCleaner first to clean up temp files. Each of them found different stuff an removed it. Now scans are coming up clean, but there is still redirection in IE and the iexplore.exe process randomly starts - even in safe mode. I kill it, it comes back (usually as a double entry).

Initially, when I got to the computer, the entire C:\ drive had been "hidden" with the "H" attribute. I "un-hid" everything. Also, almost all of the StartMenu->Programs links are gone (programs are still out there - just the StartMenu links are gone).

I ran all of the removal tools in safe mode. I removed Java manually. I deleted IE temp files manually.

Below is my HiJackThis and ComboFix logs.

Thank you so much for any help. I have had to remove a lot of malware/virus over the years, but I rarely find one this resistant. At this point I usually re-format, but the user has medical software installed that he no longer has the disks for.

Computer is XP pro SP3; 3GB RAM; IE8 and FireFox4
-----------------------------------------------------
ComboFix 11-05-12.04 - Administrator 05/13/2011 13:53:04.2.2 - x86 NETWORK
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3061.2644 [GMT -4:00]
Running from: c:\anti-virus-compfixer\Combo-Fix.exe
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.
.
((((((((((((((((((((((((( Files Created from 2011-04-13 to 2011-05-13 )))))))))))))))))))))))))))))))
.
.
2011-05-13 16:20 . 2011-05-13 16:20 -------- d-----w- c:\program files\Emsisoft HiJackFree
2011-05-13 15:47 . 2011-05-13 15:47 -------- d-----w- c:\documents and settings\All Users\Application Data\SUPERAntiSpyware.com
2011-05-13 15:47 . 2011-05-13 15:47 -------- d-----w- c:\documents and settings\Administrator\Application Data\SUPERAntiSpyware.com
2011-05-13 15:45 . 2011-05-13 15:45 -------- d-----w- c:\program files\Defraggler
2011-05-13 15:44 . 2011-05-13 16:41 -------- d-----w- c:\documents and settings\Administrator\Application Data\IObit
2011-05-13 15:44 . 2011-05-13 16:41 -------- d-----w- c:\program files\IObit
2011-05-11 20:51 . 2011-05-11 21:35 -------- d-----w- c:\documents and settings\Front Desk
2011-05-11 19:48 . 2011-05-11 19:48 -------- d-----w- c:\program files\Trend Micro
2011-05-11 19:01 . 2010-09-07 14:52 165584 ----a-w- c:\windows\system32\drivers\aswSP.sys
2011-05-11 19:01 . 2010-09-07 14:47 17744 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2011-05-11 19:01 . 2010-09-07 14:47 23376 ----a-w- c:\windows\system32\drivers\aswRdr.sys
2011-05-11 19:01 . 2010-09-07 14:52 46672 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2011-05-11 19:01 . 2010-09-07 14:47 100176 ----a-w- c:\windows\system32\drivers\aswmon2.sys
2011-05-11 19:01 . 2010-09-07 14:47 94544 ----a-w- c:\windows\system32\drivers\aswmon.sys
2011-05-11 19:01 . 2010-09-07 14:46 28880 ----a-w- c:\windows\system32\drivers\aavmker4.sys
2011-05-11 19:01 . 2010-09-07 15:12 38848 ----a-w- c:\windows\avastSS.scr
2011-05-11 19:01 . 2010-09-07 15:11 167592 ----a-w- c:\windows\system32\aswBoot.exe
2011-05-11 19:01 . 2011-05-11 19:01 -------- d-----w- c:\program files\Alwil Software
2011-05-11 19:01 . 2011-05-11 19:01 -------- d-----w- c:\documents and settings\All Users\Application Data\Alwil Software
2011-05-11 18:37 . 2011-05-11 18:37 -------- d-sh--w- c:\documents and settings\Default User\IETldCache
2011-05-11 17:22 . 2011-05-11 17:22 -------- d-----w- c:\documents and settings\Administrator\Application Data\Malwarebytes
2011-05-11 17:16 . 2011-05-11 17:16 -------- d-----w- c:\program files\CCleaner
2011-05-11 17:12 . 2011-05-13 17:52 -------- d-----w- C:\Anti-Virus-CompFixer
2011-05-11 17:07 . 2011-05-11 17:07 -------- d-sh--w- c:\documents and settings\Administrator\PrivacIE
2011-05-11 17:07 . 2011-05-11 17:07 -------- d-sh--w- c:\documents and settings\Administrator\IETldCache
2011-04-26 13:52 . 2011-04-26 13:54 -------- d-----w- c:\documents and settings\All Users\Application Data\MFAData
2011-04-20 16:36 . 2011-05-11 17:41 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2011-04-20 16:36 . 2011-05-11 17:24 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-04-20 16:35 . 2011-04-20 16:35 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2011-04-20 16:35 . 2010-12-20 22:09 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-04-20 16:35 . 2011-05-11 17:22 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-04-15 07:08 . 2011-04-15 07:08 -------- d-----w- c:\windows\ServicePackFiles
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-03-07 05:33 . 2008-04-25 21:27 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:37 . 2008-04-25 16:16 420864 ----a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:21 . 2008-04-25 16:16 1857920 ----a-w- c:\windows\system32\win32k.sys
2011-02-22 23:06 . 2008-04-25 16:16 916480 ----a-w- c:\windows\system32\wininet.dll
2011-02-22 23:06 . 2008-04-25 16:16 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-02-22 23:06 . 2008-04-25 16:16 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-02-22 11:41 . 2008-04-25 16:16 385024 ----a-w- c:\windows\system32\html.iec
2011-02-17 13:18 . 2008-04-25 16:16 455936 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-02-17 13:18 . 2008-04-25 16:16 357888 ----a-w- c:\windows\system32\drivers\srv.sys
2011-02-17 12:32 . 2009-04-16 16:13 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2011-02-15 12:56 . 2008-04-25 16:16 290432 ----a-w- c:\windows\system32\atmfd.dll
2011-05-02 18:48 . 2011-04-20 16:11 142296 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Green]
@="{95A27763-F62A-4114-9072-E81D87DE3B68}"
[HKEY_CLASSES_ROOT\CLSID\{95A27763-F62A-4114-9072-E81D87DE3B68}]
2011-03-04 00:52 762000 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Partial]
@="{E300CD91-100F-4E67-9AF3-1384A6124015}"
[HKEY_CLASSES_ROOT\CLSID\{E300CD91-100F-4E67-9AF3-1384A6124015}]
2011-03-04 00:52 762000 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Yellow]
@="{5E529433-B50E-4bef-A63B-16A6B71B071A}"
[HKEY_CLASSES_ROOT\CLSID\{5E529433-B50E-4bef-A63B-16A6B71B071A}]
2011-03-04 00:52 762000 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RTHDCPL"="RTHDCPL.EXE" [2007-06-14 16132608]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-06-14 142104]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-06-14 162584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-06-14 138008]
"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe" [2008-10-15 623992]
"Samsung PanelMgr"="c:\windows\Samsung\PanelMgr\SSMMgr.exe" [2009-10-12 614400]
"4623 Scan2PC"="c:\windows\Twain_32\Samsung\SCX4623\Scan2pc.exe" [2009-09-10 1968640]
"LogMeIn GUI"="c:\program files\LogMeIn\x86\LogMeInSystray.exe" [2010-01-27 63048]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2009-12-18 40368]
"Carbonite Backup"="c:\program files\Carbonite\Carbonite Backup\CarboniteUI.exe" [2011-03-04 948880]
.
c:\documents and settings\Dr Ross\Start Menu\Programs\Startup\
Dropbox.lnk - c:\documents and settings\Administrator\Application Data\Dropbox\bin\Dropbox.exe [N/A]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2008-09-17 16:35 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\LMIinit]
2010-12-16 14:40 87424 ----a-w- c:\windows\system32\LMIinit.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\CA Personal Firewall]
"DisableMonitoring"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\att-nap\\McciBrowser.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\AHS\\writelinks\\WriteLinks.exe"=
"c:\\WINDOWS\\twain_32\\Samsung\\ScanMgr.exe"=
"c:\\WINDOWS\\twain_32\\Samsung\\SCX4623\\Scan2Pc.exe"=
"c:\\WINDOWS\\twain_32\\Samsung\\SCX4623\\Sscan2io.exe"=
"c:\\WINDOWS\\system32\\fxsclnt.exe"=
"c:\\WINDOWS\\system32\\SUPDSvc.exe"=
"c:\\Documents and Settings\\Dr Ross\\Application Data\\Dropbox\\bin\\Dropbox.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\WINDOWS\\system32\\mmc.exe"=
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009
.
S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [5/11/2011 3:01 PM 165584]
S1 SASDIFSV;SASDIFSV;\??\c:\docume~1\ADMINI~1\LOCALS~1\Temp\SAS_SelfExtract\SASDIFSV.SYS --> c:\docume~1\ADMINI~1\LOCALS~1\Temp\SAS_SelfExtract\SASDIFSV.SYS [?]
S1 SASKUTIL;SASKUTIL;\??\c:\docume~1\ADMINI~1\LOCALS~1\Temp\SAS_SelfExtract\SASKUTIL.SYS --> c:\docume~1\ADMINI~1\LOCALS~1\Temp\SAS_SelfExtract\SASKUTIL.SYS [?]
S2 AdobeActiveFileMonitor7.0;Adobe Active File Monitor V7;c:\program files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe [9/16/2008 12:03 PM 169312]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [5/11/2011 3:01 PM 17744]
S2 DragonSvc;Dragon Service;c:\program files\Common Files\Nuance\dgnsvc.exe [8/12/2010 2:41 PM 296808]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [7/1/2010 9:03 AM 135664]
S2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\LogMeIn\x86\LMIGuardianSvc.exe [10/7/2010 1:57 PM 374152]
S2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\LogMeIn\x86\rainfo.sys [1/27/2010 12:22 PM 12856]
S2 MSSQL$SOFTWORX;SQL Server (SOFTWORX);c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [12/10/2010 7:29 PM 29293408]
S2 SSPORT;SSPORT;\??\c:\windows\system32\Drivers\SSPORT.sys --> c:\windows\system32\Drivers\SSPORT.sys [?]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [7/1/2010 9:03 AM 135664]
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - MDMXSDK
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
HPService REG_MULTI_SZ HPSLPSVC
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder
.
2011-05-13 c:\windows\Tasks\User_Feed_Synchronization-{AC6F6732-BBF3-4538-AB97-C9DFBFD935C5}.job
- c:\windows\system32\msfeedssync.exe [2007-08-13 08:31]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
FF - ProfilePath -
.
- - - - ORPHANS REMOVED - - - -
.
ShellIconOverlayIdentifiers-{FB314ED9-A251-47B7-93E1-CDD82E34AF8B} - (no file)
ShellIconOverlayIdentifiers-{FB314EDA-A251-47B7-93E1-CDD82E34AF8B} - (no file)
ShellIconOverlayIdentifiers-{FB314EDB-A251-47B7-93E1-CDD82E34AF8B} - (no file)
HKCU-Run-Advanced SystemCare 4 - c:\program files\IObit\Advanced SystemCare 4\ASCTray.exe
AddRemove-HijackThis - c:\anti-virus\HijackThis.exe
AddRemove-Yahoo! Toolbar - c:\progra~1\Yahoo!\Common\UNYT_W~1.EXE
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-05-13 13:57
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\S-1-5-21-1432679975-3287767927-1980231861-500\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (Administrator)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,e2,37,e6,44,27,79,ea,40,a7,61,29,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,e2,37,e6,44,27,79,ea,40,a7,61,29,\
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(644)
c:\program files\Citrix\GoToAssist\514\G2AWinLogon.dll
c:\windows\system32\LMIinit.dll
c:\windows\system32\LMIRfsClientNP.dll
.
- - - - - - - > 'explorer.exe'(800)
c:\windows\system32\WININET.dll
c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
c:\windows\system32\ieframe.dll
.
Completion time: 2011-05-13 13:58:13
ComboFix-quarantined-files.txt 2011-05-13 17:58
ComboFix2.txt 2011-05-11 18:57
.
Pre-Run: 195,296,063,488 bytes free
Post-Run: 195,388,907,520 bytes free
.
- - End Of File - - C3BF9A08CB0FCB309316BCA6BCF56DC0
-----------------------------------------------------------
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:42:23 PM, on 5/13/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Anti-Virus-CompFixer\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe /autorun
O4 - HKLM\..\Run: [4623 Scan2PC] "C:\WINDOWS\Twain_32\Samsung\SCX4623\Scan2pc.exe"
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Carbonite Backup] C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
O4 - S-1-5-18 Startup: Dropbox.lnk = C:\Documents and Settings\Dr Ross\Application Data\Dropbox\bin\Dropbox.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Dropbox.lnk = C:\Documents and Settings\Dr Ross\Application Data\Dropbox\bin\Dropbox.exe (User 'Default user')
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O16 - DPF: {4D054067-DE3A-48F9-B19B-BCD229B9AE8D} (PrinterHelpEtcActiveX Control) - http://www.samsungdp.com/printerhelp/ActiveX/DrPrinter.cab
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: Dragon Service (DragonSvc) - Nuance Communications, Inc. - C:\Program Files\Common Files\Nuance\dgnsvc.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe

--
End of file - 5255 bytes

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:02:08 PM

Posted 25 May 2011 - 10:07 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 28 May 2011 - 05:24 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:02:08 PM

Posted 31 May 2011 - 10:45 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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