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Trend Micro Refuses to open


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3 replies to this topic

#1 luphuza

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Posted 13 May 2011 - 12:27 AM

Hello there,

First off, I have no clue about anything.

Secondly, I have followed all commands that this forum has asked, along with what others who directed me here have told me to do.

So for a while now, Trend Micro has not been working. It will NOT open. This has been since a friend of mine wanted to put some movies onto my computer via his portable HD. When he plugged it in and started transferring the files, the computer crashed and went to that horrid blue screen. He insists it was my computer not coping with the awesomeness of his HD. He then tried to do the same thing but onto our portable HD. THAT WENT BUST!!. In short, went we plug our PHD onto the computer the computer crashes and we cannot format the HD.

So what has happened. Has his HD had a virus on it that transfered to our things and killed them or what? And if so, how do I fix?

Have attached reports along with HiJackThis. Hope you can help me and that I havent missed anything out!

Thanks!

Attached Files



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#2 oneof4

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Posted 22 May 2011 - 09:41 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.

Best Regards,
oneof4.


#3 oneof4

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Posted 01 June 2011 - 05:46 AM

Do you still need help?

Best Regards,
oneof4.


#4 Blade

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Posted 05 June 2011 - 10:40 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

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