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Blank screen on startup

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2 replies to this topic

#1 G-Force4


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Posted 12 May 2011 - 02:18 PM

Originally I posted my malware/trojan problem in this thread as I thought I was a simple victim of the google redirect virus and other tiny annoyances


It also mentions how I could not provide a gmer log on account of the computer crashing every time I ran the program. An error log is provided in the thread as a replacement.

However while surfing the net my computer suddenly slowed down, developed a black screen then rebooted itself. After the HP splash screen I get a black screen with a blinking cursor. Here are the steps I tried to fix it.

1. Hitting F8 (for safe mode) just generates single beeps (one for every button press)
2. Hitting F11 (System Recovery 11) just gets system beeps as well (one for every button press)
3. Checked RAM sticks to see if they're working. Both the ram and the ram slots are working fine
4. Do not own a vista start up disc on account I bought a laptop and the OS was already installed in the system.

Computer basics
OS: Windows Vista
Laptop Model: HP Pavillion dv6500

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#2 cryptodan


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Posted 12 May 2011 - 02:38 PM

Please wait until you get assistance with your malware log topic.

#3 hamluis



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Posted 12 May 2011 - 03:24 PM

Now that your log is properly posted as reflected in your link, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.


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