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Virus, trojan, rootkit - tried to fix it all myself what to do next


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#1 bigesmoov

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Posted 12 May 2011 - 11:23 AM

Hello,

Windows xp

It first started with numerous unwanted popups so I shut off the computer.

Turn it back on and after it all loads I just got a black screen with no icons and no start bar at the bottom and pressing the windows key did nothing.

crtl-alt-dlt brings up the shutdown etc... window the task manager was greyed out. crtl-esc gave some error.

tried safe mode, recovery console - nothing.

created ariva recover cd and ran that.

found some trojan and some files and renamed them.

tried to restart same black screen

then restarted in safe mode with command prompt or whatever it's called

typed in explorer.exe, opened up the documents window and was able to run malewarebytes found some stuff removed them

started up again same problem, found some info on the internets ran regedit in safe mode with command prompt changed location gotohkey_local_machine\software\microsoft\windowsnt\currentversion\winlogon changed the shell key from what was there to explorer.exe

restated computer and my desktop was back (cheer)

browser was redirecting to some stopzilla crap and it wouldn't let me connect to windows updated

followed some directions form some topic here that seemed to have a similar problem

i ran rkill and yes i know, i know i wasn't suppose to run combofix but i did anyway so there

found some rootkit etc... and then just to show off i ran combofix again

ran malewarebytes - finds nothing

ran superantispyware finds tracking cookies only but tells me it needs to restart to finish removing them.

then ran ATF-cleaner

HostsXpert

Defogger

dds

and GMER (says it found some rootkit activity)

saving all logs

Internet Explorer still will not allow me to connect to windows update and still redirecting.

what next genius doods ?


Thank you,

John

Edited by bigesmoov, 12 May 2011 - 11:55 AM.


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#2 boopme

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Posted 12 May 2011 - 12:05 PM

Hello having run ComboFix we need to see that and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Post the GMER and the ComboFix log you have.

Let me know if that went well.
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#3 bigesmoov

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Posted 12 May 2011 - 02:25 PM

Hey boopme, what's go'n on, you help me with a previous problem, i guess i just didn't learn my lesson, i'm kinda stupid that way :P .

did all the things in the steps and posted the logs and attached the attach.log .

curiously it wouldn't let me make a post to this site on the infected computer also it wouldn't let me send an e-mail if i attached the dds.log or if i coppied and pasted the log to the body of the e-mail.

i made an archive of it and was able to attach and e-mailed the archive.

i had no problem e-mailing the other logs.

Thank you,

John

#4 boopme

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Posted 12 May 2011 - 02:56 PM

Hi John,nice to see you again. OK thanks for posting. It will be a few days until they analyze and post back to you as we are very busy now. But you will be answered and cleaned.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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