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Blue Screen


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6 replies to this topic

#1 Chadwick0211

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Posted 12 May 2011 - 05:47 AM

Hi, I'm looking for some computer help. I recently purchased a new pc. An Acer Aspire about a month ago. Everything was running fine for about 3 weeks, then I started receiving blue screens for some reason. I called Microsoft and they referred me to Acer Tech support. Tech support had me do a complete manufacturers reset of my system. I did the reset and everything ran fine for a day. This morning I received another blue screen. I'm looking for any help I can get, Thanks in advanced.
P.S. I'm running Windows 7
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002E78905
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051111-18018-01.dmp
C:\Users\Becky\AppData\Local\Temp\WER-29016-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Edited by Chadwick0211, 12 May 2011 - 05:48 AM.


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#2 Allan

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Posted 12 May 2011 - 06:53 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 Chadwick0211

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Posted 12 May 2011 - 07:22 AM

==================================================
Dump File : 051211-23275-01.dmp
Crash Time : 5/12/2011 6:11:36 AM
Bug Check String : REFERENCE_BY_POINTER
Bug Check Code : 0x00000018
Parameter 1 : fffffa80`036e6570
Parameter 2 : fffffa80`03897120
Parameter 3 : 00000000`00000001
Parameter 4 : 00000000`00000001
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70600
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\051211-23275-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 291,424
==================================================

#4 Jacee

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Posted 12 May 2011 - 12:21 PM

What was the last program and or device you installed?

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#5 Chadwick0211

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Posted 12 May 2011 - 01:02 PM

None. It happened right out of the box so to speak..

#6 hamluis

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Posted 13 May 2011 - 11:18 AM

Take a look, http://answers.microsoft.com/en-us/windows/forum/windows_7-system/stop-screen-0x00000018/748d732e-be78-4758-bced-220a4f53f573 .

Louis

#7 Chadwick0211

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Posted 15 May 2011 - 11:46 AM

I ended up shipping the pc to the Acer repair center.. It's their problem now.. Thanks for the help guys.. :)




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