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Random popups and firefox crashes


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3 replies to this topic

#1 Zenkyoto

Zenkyoto

  • Members
  • 1 posts
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  •  
  • Local time:03:16 PM

Posted 11 May 2011 - 07:07 PM

I recently installed Avast and spybot S&D in order to deal with what seemed like a minor infection. Spybot removed multiple entries. and Avast did as well. I still get random popups in firefox as well as random crashes in firefox. In addition to this Avast keeps auto blocking 'suspicious processes' that I can only assume are being triggered by a virus or something. Something is also killing my connection rates periodically (only noticeable when i use pandora/some other streaming media). Any help would be greatly appreciated.

Hopefully I didn't miss anything.

Symptoms:
Random popups
Steaming Latency
Infrequent Firefox/browser crashing

Infection type: Unknown to me.

DDS:
.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Thedale at 18:54:52.00 on Wed 05/11/2011
Internet Explorer: 8.0.6001.19048 BrowserJavaVersion: 1.6.0_22
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3070.1022 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\System32\svchost.exe -k Akamai
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\explorer.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Windows\TEMP\Vgg.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Steam\steam.exe
C:\Program Files\Common Files\Steam\SteamService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\notepad.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Users\Thedale\Desktop\gmer.exe
C:\Users\Thedale\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://en.pokemon-gl.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=93&bd=Presario&pf=cndt
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=93&bd=Presario&pf=cndt
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=93&bd=Presario&pf=cndt
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0552.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0552.0\msneshellx.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [GateWay] c:\windows\system32\GateWayMain.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\program files\hewlett-packard\hp odometer\hpsysdrv.exe
mRun: [UpdateP2GoShortCut] "c:\program files\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\power2go" updatewithcreateonce "software\cyberlink\power2go\6.0"
mRun: [UpdateLBPShortCut] "c:\program files\cyberlink\labelprint\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\labelprint" updatewithcreateonce "software\cyberlink\labelprint\2.5"
mRun: [UpdatePDIRShortCut] "c:\program files\cyberlink\powerdirector\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\powerdirector" updatewithcreateonce "software\cyberlink\powerdirector\7.0"
mRun: [UpdatePSTShortCut] "c:\program files\cyberlink\cyberlink dvd suite deluxe\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\cyberlink dvd suite deluxe" updatewithcreateonce "software\cyberlink\PowerStarter"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
dRunOnce: [hL28601FjBfO28601] c:\programdata\hl28601fjbfo28601\hL28601FjBfO28601.exe
dRunOnce: [0] c:\windows\temp\0.7069481770489067.exe
StartupFolder: c:\users\thedale\appdata\roaming\micros~1\windows\startm~1\programs\startup\autoru~1\firstb~1.lnk - c:\program files\mabinogi frontend\core\FirstBoot.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\autoru~1\pictur~1.lnk - c:\program files\picturemover\bin\PictureMover.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: gpotato.com\billing
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\thedale\appdata\roaming\mozilla\firefox\profiles\trfpfool.default\
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60310.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\nvidia corporation\3d vision\npnv3dv.dll
FF - plugin: c:\program files\nvidia corporation\3d vision\npnv3dvstreaming.dll
FF - plugin: c:\program files\sony\media go\npmediago.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-5-7 441176]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-5-7 307288]
R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2008-1-20 21504]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-5-7 19544]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-5-7 53592]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-5-7 42184]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2010-6-25 35088]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2011-5-7 1153368]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files\nvidia corporation\3d vision\nvSCPAPISvr.exe [2010-7-9 248936]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 Norton Internet Security;Norton Internet Security;"c:\program files\norton internet security\engine\16.0.0.125\ccsvchst.exe" /s "norton internet security" /m "c:\program files\norton internet security\engine\16.0.0.125\dimaster.dll" /prefetch:1 --> c:\program files\norton internet security\engine\16.0.0.125\ccSvcHst.exe [?]
S3 dsiarhwprog;dsiarhwprog;c:\windows\system32\drivers\dsiarhwprog.sys [2011-4-11 29184]
S3 npggsvc;nProtect GameGuard Service;c:\windows\system32\gamemon.des -service --> c:\windows\system32\GameMon.des -service [?]
S3 PCDSRVC{4F253FFC-7957E8FC-06000000}_0;PCDSRVC{4F253FFC-7957E8FC-06000000}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\pc-doctor for windows\pcdsrvc.pkms [2009-2-2 20848]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-05-08 22:26:04 388096 ----a-r- c:\users\thedale\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-05-08 22:26:04 -------- d-----w- c:\program files\Trend Micro
2011-05-07 22:31:32 441176 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-05-07 22:31:31 53592 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2011-05-07 22:31:05 40112 ----a-w- c:\windows\avastSS.scr
2011-05-07 22:30:52 -------- d-----w- c:\program files\AVAST Software
2011-05-07 22:30:52 -------- d-----w- c:\progra~2\AVAST Software
2011-05-07 21:46:29 89048 ----a-w- c:\program files\mozilla firefox\libEGL.dll
2011-05-07 21:46:29 781272 ----a-w- c:\program files\mozilla firefox\mozsqlite3.dll
2011-05-07 21:46:29 465880 ----a-w- c:\program files\mozilla firefox\libGLESv2.dll
2011-05-07 21:46:29 1974616 ----a-w- c:\program files\mozilla firefox\D3DCompiler_42.dll
2011-05-07 21:46:29 1892184 ----a-w- c:\program files\mozilla firefox\d3dx9_42.dll
2011-05-07 21:46:29 1874904 ----a-w- c:\program files\mozilla firefox\mozjs.dll
2011-05-07 21:46:29 15832 ----a-w- c:\program files\mozilla firefox\mozalloc.dll
2011-05-07 21:46:29 142296 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
2011-05-07 21:34:56 -------- d-----w- c:\progra~2\hL28601FjBfO28601
2011-05-07 13:41:41 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-05-07 13:41:41 -------- d-----w- c:\progra~2\Spybot - Search & Destroy
2011-05-07 13:26:17 -------- d-----w- c:\users\thedale\appdata\local\{26B33464-8BB7-40D2-BC11-6AFB4643059C}
2011-05-07 13:24:31 -------- d-----w- c:\users\thedale\appdata\roaming\1B6F1E4B98190F26B7310757D285272E
2011-05-06 08:36:44 7071056 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{0807eb63-5671-4604-addb-d29d6e791750}\mpengine.dll
2011-04-27 20:24:56 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2011-04-27 20:24:56 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2011-04-27 20:24:51 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-04-24 23:44:11 -------- d-----w- c:\program files\Sony Media Go Install
2011-04-24 21:18:21 -------- d-----w- c:\users\thedale\appdata\local\Nem's Tools
2011-04-24 21:18:09 -------- d-----w- c:\program files\Nem's Tools
2011-04-19 23:36:36 -------- d-----w- C:\HLServer
2011-04-12 03:20:03 29184 ----a-w- c:\windows\system32\drivers\dsiarhwprog.sys
2011-04-12 03:14:38 -------- d-----w- c:\program files\MSXML 4.0
2011-04-12 03:14:25 -------- d-----w- c:\program files\Datel
.
==================== Find3M ====================
.
2011-03-10 17:03:51 1162240 ----a-w- c:\windows\system32\mfc42u.dll
2011-03-10 17:03:51 1136640 ----a-w- c:\windows\system32\mfc42.dll
2011-03-03 15:42:03 739328 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-03 15:40:07 173056 ----a-w- c:\windows\apppatch\AcXtrnal.dll
2011-03-03 15:40:05 542720 ----a-w- c:\windows\apppatch\AcLayers.dll
2011-03-03 15:40:05 458752 ----a-w- c:\windows\apppatch\AcSpecfc.dll
2011-03-03 15:40:04 2159616 ----a-w- c:\windows\apppatch\AcGenral.dll
2011-03-03 13:25:11 2041856 ----a-w- c:\windows\system32\win32k.sys
2011-03-02 15:44:27 86528 ----a-w- c:\windows\system32\dnsrslvr.dll
2011-02-22 14:13:01 288768 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-02-22 13:33:12 1068544 ----a-w- c:\windows\system32\DWrite.dll
2011-02-22 13:33:09 797696 ----a-w- c:\windows\system32\FntCache.dll
2011-02-22 06:21:28 916480 ----a-w- c:\windows\system32\wininet.dll
2011-02-22 06:17:08 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-02-22 06:16:53 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-02-22 06:16:40 71680 ----a-w- c:\windows\system32\iesetup.dll
2011-02-22 06:16:40 109056 ----a-w- c:\windows\system32\iesysprep.dll
2011-02-22 05:20:39 385024 ----a-w- c:\windows\system32\html.iec
2011-02-22 04:43:54 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2011-02-22 04:42:38 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-02-19 14:05:18 6814952 ----a-w- c:\windows\system32\SpoonUninstall.exe
2011-02-17 06:23:50 420864 ----a-w- c:\windows\system32\vbscript.dll
2011-02-16 16:16:37 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-02-16 14:02:23 292864 ----a-w- c:\windows\system32\atmfd.dll
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 6.0.6002 Disk: ST332041 rev.HP22 -> Harddisk0\DR0 ->
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll >>UNKNOWN [0x868366F0]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x8683ca10]; MOV EAX, [0x8683ca8c]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x81C44912] -> \Device\Harddisk0\DR0[0x86198AC8]
3 CLASSPNP[0x807238B3] -> ntkrnlpa!IofCallDriver[0x81C44912] -> [0x8571C700]
5 acpi[0x806156BC] -> ntkrnlpa!IofCallDriver[0x81C44912] -> [0x85324B88]
\Driver\nvstor32[0x85BB19E0] -> IRP_MJ_CREATE -> 0x868366F0
kernel: MBR read successfully
_asm { XOR DI, DI; MOV SI, 0x200; MOV SS, DI; MOV SP, 0x7a00; MOV BX, 0x7a0; MOV CX, SI; MOV DS, BX; MOV ES, BX; REP MOVSB ; JMP FAR 0x7a0:0x5d; }
detected disk devices:
\Device\00000052 -> \??\SCSI#Disk&Ven_ST332041&Prod_8AS#4&10ca9e7b&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 18:58:58.55 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:04:16 PM

Posted 15 May 2011 - 02:45 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 19 May 2011 - 02:56 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:04:16 PM

Posted 22 May 2011 - 02:49 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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