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'csrss.exe' I Get And Extremely Annoying Error Message


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#1 richiegigabit

richiegigabit

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Posted 03 January 2006 - 12:09 PM

Well,
This is my first time coming to one of these sites. Normally I can figure everything out on my own. Obviously theres no luck this time. Anyways, I seem to be getting this extremely annoying error message and dont seem to know why its happening. But when I go to open certain programs, for instance, when I open windows media player, I get an annoying error message titled "Windows - No Disk" and it states "There is no disk in the drive. Please insert a disk into drive." and gives me three options. These options are Cancel, Try Again, or Continue. What I have to do for it to go away is click on either of the three options about 30 to 40 times and then it goes away and loads the program up no problem. I chose to go to my task manager to get to the source of my error message. I right click on the error, then select go to process, and it appears to be 'csrss.exe' that is giving me the error message. From my understanding the file is pretty critical to windows. Another reason I feel I've been infected is because everytime my Panda Antivirus completes an update it says I have vulnerabilities on my computer and to go to windows update for the solution. However, when i go to update my windows, there are no updates available for me. Not even through the custom install form. I was doing some research and I stumbled upon your page. I noticed eveyones leaves copies of their HiJackThis logs, so I downloaded the program immediately. Here my log and I hope one of you can help ASAP. Thank You.

Logfile of HijackThis v1.99.1
Scan saved at 2:01:53 AM, on 1/3/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Titanium\PavProt.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Adobe\CS2\Adobe Version Cue CS2\bin\VersionCueCS2.exe
C:\Program Files\Bluetooth\bin\btwdins.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Panda Titanium\PavFnSvr.exe
C:\Program Files\Panda Titanium\Pavkre.exe
c:\Program Files\Adobe\CS2\Adobe Version Cue CS2\data\database\bin\mysqld-nt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Panda Titanium\APVXDWIN.EXE
C:\hp\kbd\kbd.exe
C:\Program Files\Adobe\CS2\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Panda Titanium\pavsrv51.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Panda Titanium\AVENGINE.EXE
C:\Program Files\Panda Titanium\prevsrv.exe
C:\Program Files\Panda Titanium\PsImSvc.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WMP54GSv1_1.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Panda Titanium\WebProxy.exe
C:\Program Files\Slsk\slsk.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\RK Launcher\RKLauncher.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\HP_Owner\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...lion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...lion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/firefox
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...lion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...lion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...lion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...lion&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...lion&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...lion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...lion&pf=desktop
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\Program Files\Adobe\CS2\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll (file missing)
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Titanium\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [KBD] "c:\hp\kbd\kbd.exe"
O4 - HKLM\..\Run: [Adobe Version Cue CS2] c:\Program Files\Adobe\CS2\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [RK Launcher] C:\Program Files\RK Launcher\RKLauncher.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://c:\Program Files\Adobe\CS2\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://c:\Program Files\Adobe\CS2\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://c:\Program Files\Adobe\CS2\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://c:\Program Files\Adobe\CS2\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://c:\Program Files\Adobe\CS2\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://c:\Program Files\Adobe\CS2\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://c:\Program Files\Adobe\CS2\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://c:\Program Files\Adobe\CS2\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\Bluetooth\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Bluetooth\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Bluetooth\btsendto_ie.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O17 - HKLM\System\CCS\Services\Tcpip\..\{97F64E0C-17B1-486E-A171-B38079CF9FD7}: NameServer = 67.21.13.4,67.21.13.2
O17 - HKLM\System\CCS\Services\Tcpip\..\{B4B1CE80-F940-402A-B4E5-72CFF76E0E9B}: NameServer = 67.21.13.4,67.21.13.2
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Protocol: widimg - {EE7C2AFF-5742-44FF-BD0E-E521B0D3C3BA} - C:\WINDOWS\system32\btxppanel.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Adobe Version Cue CS2 - Unknown owner - c:\Program Files\Adobe\CS2\Adobe Version Cue CS2\bin\VersionCueCS2.exe" -win32service (file missing)
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation - C:\Program Files\Bluetooth\bin\btwdins.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software - C:\Program Files\Panda Titanium\PavFnSvr.exe
O23 - Service: Panda Pavkre (Pavkre) - Panda Software - C:\Program Files\Panda Titanium\Pavkre.exe
O23 - Service: Panda PavProt (PavProt) - Panda Software - C:\Program Files\Panda Titanium\PavProt.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - C:\Program Files\Panda Titanium\pavsrv51.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Panda Preventium+ Service (PREVSRV) - Panda Software - C:\Program Files\Panda Titanium\prevsrv.exe
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software Internacional - C:\Program Files\Panda Titanium\PsImSvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: WMP54GSSVC - Unknown owner - C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WLService.exe" "WMP54GSv1_1.exe (file missing)

Please please please please help. I'm more worried about my computer having vulnerable spots on it. But if that error message can be stopped I would greatly appreciate it.

Edited by richiegigabit, 03 January 2006 - 12:16 PM.


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#2 richiegigabit

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Posted 03 January 2006 - 12:15 PM

I also forgot to mention that I'm running validated versions of Panda Titanium Anti-Virus and Webroot Spy Sweeper. All firewalls, I have disabled considering my router serves as a Hardware Firewall. Its a Linksys Wireless-G Speedbooster Router. Please see if you can help with all the information I have provided.

Edited by richiegigabit, 03 January 2006 - 12:17 PM.


#3 Grinler

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Posted 12 January 2006 - 10:16 AM

Sorry for the delay. Are you still having problems? If so, please post a brand new hijackthis log as a reply to this topic. Also make sure you have followed all the instructions in this topic before you post your new log:

Preparation Guide For Use Before Posting A Hijackthis Log




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