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Virus taking over!


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2 replies to this topic

#1 r4111

r4111

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Posted 11 May 2011 - 02:56 PM

Hi,
My father recently starting using my old laptop for business. He's not computer savy and has probably been clicking on multiple pop ups. The computer is now infected. I keep getting pop ups from Vista Security 2011. Random programs, such as firefox, have been mysteriously deleted. I've attached the logs hoping somebody can help but was unable to run the gmer.exe because the computer crashed to a blue screen everytime.

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Ryan at 20:29:22.20 on Tue 05/10/2011
Internet Explorer: 8.0.6001.18904 BrowserJavaVersion: 1.6.0_17
.
============== Running Processes ===============
.
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.inbox.com/homepage.aspx?tbid=80473&lng=en
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3080531
uSearch Bar = hxxp://toolbar.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
mDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3080531
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://search.alot.com/web?q=&pr=auto&client_id=7E1B05C001CB698853A4BEC3&src_id=11078&camp_id=782&tb_version=2.5.15000.521
uURLSearchHooks: H - No File
uURLSearchHooks: ToolbarURLSearchHook Class: {ca3eb689-8f09-4026-aa10-b9534c691ce0} - c:\program files\future toolbar\tbhelper.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: ALOT Toolbar Helper: {14ceeaff-96dd-4101-ae37-d5ecdc23c3f6} - c:\program files\alot\bin\bho\alotBHO.dll
BHO: AppGraffiti: {6f6a5334-78e9-4d9b-8182-8b41ea8c39ef} - c:\progra~1\appgra~1\APPGRA~1.DLL
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: : {ccb69577-088b-4004-9ed8-ff5bcc83a039} - c:\progra~1\rebate~1\RebateI.dll
BHO: LimeWire Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: TBSB09207 Class: {f922312b-dd13-4865-98e1-55eea1130839} - c:\program files\future toolbar\tbcore3.dll
TB: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll
TB: LimeWire Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Future Toolbar: {5c14c9f3-b8c7-4da4-b34a-213196d3c645} - c:\program files\future toolbar\tbcore3.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [EPSON WorkForce 30 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatieea.exe /fu "c:\windows\temp\E_SDEA9.tmp" /EF "HKCU"
uRun: [Aim] "c:\program files\aim7\aim.exe" /d locale=en-US
uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\TomTomHOMERunner.exe"
uRun: [DAEMON Tools Lite] "c:\program files\daemon tools lite\DTLite.exe" -autorun
uRun: [Vcasijorecewekif] rundll32.exe "c:\users\ryan\appdata\local\itobikeh.dll",Startup
uRun: [AOL Fast Start] "c:\program files\aol 9.1\AOL.EXE" -b
uRun: [RebateInformer] c:\progra~1\rebate~1\REBATE~1.EXE /STARTUP
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [HostManager] c:\program files\common files\aol\1224848187\ee\AOLSoftware.exe
mRun: [Vcasijorecewekif] rundll32.exe "c:\users\ryan\appdata\local\itobikeh.dll",Startup
mRun: [SSDMonitor] c:\program files\common files\pc tools\smonitor\SSDMonitor.exe
mRun: [PCPowerSpeed] "c:\program files\pcpowerspeed\PCPowerTray.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {00000130-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/ACELPACM.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://juniper.net/dana-cached/sc/JuniperSetupClient.cab
TCP: {E7286C95-437D-4DFB-8612-3E63D27D2BEF} = 205.188.146.145
Handler: rebinfo - {AF808758-C780-404C-A4EE-4526323FD9B6} - c:\progra~1\rebate~1\RebateI.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\ryan\appdata\roaming\mozilla\firefox\profiles\4rkl843a.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.aol.com/aolcom/search?invocationType=tbff50ie7&query=
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - hxxp://en-US.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=LMW2&o=16046&locale=en_US&apn_uid=A308989C-8700-4247-8CD0-9B3493627CB6&apn_ptnrs=OE&apn_sauid=7CF779B6-2776-4B3C-A36A-56C020859D6D&apn_dtid=TES001YYUSUS&q=
FF - component: c:\program files\rebateinformer\firefox\components\FFRebateI.dll
FF - component: c:\program files\rebateinformer\firefox\components\ffrisupport.dll
FF - component: c:\users\ryan\appdata\roaming\mozilla\firefox\profiles\4rkl843a.default\extensions\toolbar@ask.com\chrome\content\AudioService.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: NASA Night Launch: nasanightlaunch@example.com - %profile%\extensions\nasanightlaunch@example.com
FF - Ext: Move Media Player: moveplayer@movenetworks.com - %profile%\extensions\moveplayer@movenetworks.com
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: AIM Toolbar: {c2f863cd-0429-48c7-bb54-db756a951760} - %profile%\extensions\{c2f863cd-0429-48c7-bb54-db756a951760}
FF - Ext: LimeWire Toolbar: toolbar@ask.com - %profile%\extensions\toolbar@ask.com
FF - Ext: Personas: personas@christopher.beard - %profile%\extensions\personas@christopher.beard
FF - Ext: AppGraffiti: AppGraffiti@AppGraffiti.com - %profile%\extensions\AppGraffiti@AppGraffiti.com
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: XULRunner: {02771379-78B2-413E-BF86-A1EEC7C8DAF7} - c:\users\ryan\appdata\local\{02771379-78B2-413E-BF86-A1EEC7C8DAF7}
FF - Ext: XULRunner: {02771379-78B2-413E-BF86-A1EEC7C8DAF7} - c:\users\ryan\appdata\local\{02771379-78B2-413E-BF86-A1EEC7C8DAF7}
FF - Ext: RebateInformer: {ED76C299-85BC-4891-9237-74A140C28832} - c:\program files\rebateinformer\Firefox
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false);user_pref(network.protocol-handler.warn-external.dnupdate, false
.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
2011-05-10 11:08:07 7071056 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{f1df4582-de5b-4cac-a907-b861ba376b59}\mpengine.dll
2011-05-07 23:38:57 235333 ---ha-w- c:\users\ryan\appdata\local\uvm.exe
2011-05-02 20:45:30 -------- d-----w- c:\program files\AppGraffiti
2011-05-02 20:45:26 -------- d-----w- c:\users\ryan\appdata\roaming\PCPowerSpeed
2011-05-02 20:45:26 -------- d-----w- c:\progra~2\PCPowerSpeed
2011-05-02 20:45:25 -------- d-----w- c:\program files\PCPowerSpeed
2011-05-02 20:45:19 -------- d-----w- c:\program files\RebateInformer
2011-05-02 20:45:19 -------- d-----w- c:\program files\Inbox.com
2011-04-26 19:51:30 -------- d-----w- c:\program files\common files\Symantec Shared
2011-04-26 19:48:11 -------- d-----w- c:\progra~2\Symantec
2011-04-26 19:45:36 -------- d-----w- c:\users\ryan\appdata\roaming\Tific
2011-04-26 19:45:36 -------- d-----w- c:\users\ryan\appdata\local\Tific
2011-04-26 19:45:16 -------- d-----w- c:\windows\system32\drivers\nortonpccheckup\02000B0.014
2011-04-26 19:45:16 -------- d-----w- c:\windows\system32\drivers\NortonPCCheckup
2011-04-26 19:45:15 -------- d-----w- c:\program files\Norton PC Checkup
2011-04-26 19:45:15 -------- d-----w- c:\progra~2\Norton
2011-04-26 19:45:12 -------- d-----w- c:\program files\NortonInstaller
2011-04-26 19:45:12 -------- d-----w- c:\progra~2\NortonInstaller
2011-04-12 20:04:51 -------- d-----w- c:\program files\Softomate
2011-04-12 20:04:41 -------- d-----w- c:\program files\Future Toolbar
.
==================== Find3M ====================
.
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 6.0.6000 Disk: WDC_WD25 rev.01.0 -> Harddisk0\DR0 -> \Device\Ide\iaStor0
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x86EA8EC5]<<
_asm { PUSH EBP; MOV EBP, ESP; SUB ESP, 0x1c; PUSH EBX; PUSH ESI; MOV DWORD [EBP-0x4], 0x86206872; SUB DWORD [EBP-0x4], 0x8620612e; PUSH EDI; CALL 0xffffffffffffdf33; }
1 ntkrnlpa!IofCallDriver[0x82427F3B] -> \Device\Harddisk0\DR0[0x867B3790]
3 nt[0x824B07E2] -> ntkrnlpa!IofCallDriver[0x82427F3B] -> [0x89D4D8B0]
[0x86F13DA0] -> IRP_MJ_CREATE -> 0x86EA8EC5
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; MOV CX, 0x4; MOV BP, 0x7be; CMP BYTE [BP+0x0], 0x0; }
detected disk devices:
\Device\Ide\IAAStorageDevice-0 -> \??\IDE#DiskWDC_WD2500BEVS-75UST0___________________01.01A01#4&20766cbe&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi -> 0x8494f1f8
\Driver\iaStor DriverStartIo -> 0x86EA8AEA
user & kernel MBR OK
copy of MBR has been found in sector 62 !
sectors 488397166 (+255): user != kernel
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 20:32:09.02 ===============

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#2 SweetTech

SweetTech

    Agent ST


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Posted 17 May 2011 - 02:47 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth Code, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:


Running OTL

We need to create a FULL OTL Report
  • Please download OTL from here:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized

NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

SweetTech

    Agent ST


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Posted 20 May 2011 - 09:59 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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