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#1 jose_007

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Posted 11 May 2011 - 09:43 AM

sir
I started my laptop today and it showed a different welcome screen ,and the touchpad scroll also stopped working.When I tried to access msconfig to know aboput startup services it showed this message ""Windows cannot find C:\WINDOWS \System32\msconfig. Make sure you typed the name correctly, and then try again"" .The same message appeared when opening regedit and other files on C:.
Ever since my touchpad also doesnt work in between.I mean sometimes it works and sometimes doesnt.

Please provide a solution.I doubt its some virus

THanks
Jose

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#2 jose_007

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Posted 11 May 2011 - 09:45 AM

Also a message of not responding keeps appearing asking to end process....

#3 dc3

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Posted 11 May 2011 - 09:58 AM

I'm not going to rule out an infection at this time. Try doing a System Restore.

Go to Start> All Programs> Accessories> System Tools> System Restore.

Click on System Restore and then click on Next for the two following pages.

On the page titled Choose a Restore Point click on a date prior to your current problem and then click on Next. To see earlier restore points click on Show Other Restore Points.

On the following page you will have the option to view the programs and drivers that will be deleted. To go to the next page click on close and then Next.

On the following page click on Finish. You will then be prompted to confirm that you want to start the System Restore by clicking of Yes. This will immediately restart your computer to finish the System Restore.

After the computer has restarted click on Close.

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#4 jose_007

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Posted 12 May 2011 - 06:39 AM

thanks i restored...it seems fine now but i noticed a file ikeext.etl in system32 created around the time all the problems started.should i delete the file?


thanks
jose

#5 dc3

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Posted 12 May 2011 - 12:30 PM

From what I've been able to learn about this it is a Microsoft Speech Server related file and is safe to keep. The two links below will shed a little light on this if you care to read about it.

Event Trace Log (ETL) Files

Microsoft Speech Server - Wikipedia, the free encyclopedia

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#6 jose_007

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Posted 12 May 2011 - 09:57 PM

Ok...thanks for those links...
Another thing I noticed,ever since system restore ,Mcafee real time scanning is OFF.Does that indicate any virus ?


Thanks
Jose




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