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please help brand new laptop can't connect to internet due to fake antivirus protaction


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#1 rmalin

rmalin

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Posted 10 May 2011 - 11:44 PM

I'm currently using my desktop to access the internet because my new laptop top is really messed up. I have a Toshiba Satellite L655 windows 7. I'm not able to get on the internet or open any apps on my laptop. i box came up when i was on the internet that said windows reports that computer is infected. Antivirus softwarehelps to protect your computer against viruses and other security threats. Click here for the scanyour computer. Your system might be at risk now. I ignored the box and opened my zonealarm and ran a computer scan but it said no viruses were detected, so I clicked the red X thinking it would go away. I started to scan beitself. I stopped the scan but it did not help. Now i can not get on the internet. A box comes up and says
virus alert!
application can't be started!
The file wmiadap.exe is damaged
do you want to activate your antivirus software now?
Another box came up saying the same thing but saying file audiodg.exe is damaged
file svchost.exe
file msascui.exe
file perfmon.exe
there is a lot more files that are damaged as well
Another box came up saying:
Vulnerabilities found. your computer is infected by spyware-34 serious threats have been found while scanning your files and registry.
Infiltration Alert: your computer is being attacked by an internet virus. It could be a password-stealing attack, a trojan-dropper or similar. DETAILS: attack from: 133.162.52.90, port 56792 Attacked port: 22831 Threat:Win32/Nuqel.E

Now a website poped up www.porno.org and this is the only site it will go to. If I try to click on a different website a screen comes up and says:
Internet Explorer Warning-visting this web site may harm your computer!
Most likely causes: the website contains exploits that can launch a malicious code on your computer. Suspicious network activity detected. There might be an active spyware running on your computer
The antivirus page that comes up is light blue and says antivirus protection (antivirusan.com)
The contact details for this webpage are:
Antivirus Protection, Inc
37-41 Finchley Park
London, UK
Please help my laptop is my life now that my desktop is so slow. Also what would be a better antivirus program to purchase after I get this problem fixed?

Thanks Rebecca (cuteums1@fuse.net)

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#2 spacekowboy

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Posted 11 May 2011 - 07:10 AM

Rebecca, try booting into "Safe Mode with Networking" by tapping "F8" while the system is booting. Then see if you can connect to the web. If you can, you need to download Malwarebytes - Update it - and run a quick scan. If you can't get to the web try downloading it on another computer and moving it to your laptop with a flash drive. Also you can try doing a system restore and go back a few days. Good luck.




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