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help configuring after running combofix


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6 replies to this topic

#1 artonpaper

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Posted 10 May 2011 - 07:44 PM

After running combofix to remove a malware/virus, all my links to the shortcuts/programs failed.
Combifix did remove the virus.
Normal operation when in the admin account, but not my user account.

Any help?
combofix.txt file attached.

Thanks,
Art

Attached Files


Edited by Budapest, 10 May 2011 - 07:53 PM.
Moved from XP ~Budapest


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#2 Casey_boy

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Posted 21 May 2011 - 11:18 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.

Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


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#3 artonpaper

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Posted 22 May 2011 - 12:30 PM

Casey,

I attached the DDS file for your review.

Thanks for getting back to me.

I am still troubleshooting this issue.
The Problem: all programs will not run from the shortcut on the desktop.

Thanks,
Art

See the DDS file

Attached Files



#4 CStew23

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Posted 24 May 2011 - 01:46 PM

Hello artonpaper ! Welcome to BleepingComputer Forums! :welcome:

My name is Chris and and I will be helping you with your computer problems.

Before we begin, please note the following:
  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only! If you are not the original poster of this thread DO NOT run the fixes provided here.
  • Please do not run any tools until requested by myself or another member of Staff! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • If you stay with me, follow my instructions and ask questions when confused you'll be back up and running in no time :)

Now let's get down to business:

I'm currently a trainee in the Malware Removal Training program and therefore my answers have to be checked by a Teacher before they get posted to you. There may be a delay due to this. I apologize in advance if this happens. Hold tight while I get the first set of instructions out to you.

Edited by CStew23, 24 May 2011 - 01:47 PM.

Please don't send help request via PM, unless I am already helping you. Use the forums!
If you have not heard from me in 48 hours please use this and send me a PM reminder.

#5 CStew23

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Posted 26 May 2011 - 11:40 AM

Hi Artonpaper,

Can you please post the contents of the file located at C:\Qoobox\Quarantined-Files.txt
Please don't send help request via PM, unless I am already helping you. Use the forums!
If you have not heard from me in 48 hours please use this and send me a PM reminder.

#6 CStew23

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Posted 30 May 2011 - 06:22 PM

Hi,

Still with us? If you don't reply in 48 hours this topic will be closed
Please don't send help request via PM, unless I am already helping you. Use the forums!
If you have not heard from me in 48 hours please use this and send me a PM reminder.

#7 Elise

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Posted 02 June 2011 - 12:19 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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