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May I Ask You...


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#1 fedebrown

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Posted 03 January 2006 - 08:46 AM

hi, i've got a problem with spyware blaster, because it can't connect to the server to pick the updates. i thought it was a problem with the firewall, but althoug i put spywareblaster into the exceptions it doesn't run. i read also the FAQ in spywareblaster site, and it suggest to post a hijackthis log here. so, may i ask someone a little help? than you so much
here is my log

Logfile of HijackThis v1.99.1
Scan saved at 14.44.36, on 03/01/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Programmi\File comuni\Symantec Shared\ccProxy.exe
c:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
c:\Programmi\Norton Internet Security\ISSVC.exe
c:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
c:\Programmi\File comuni\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ASWLSVC.exe
C:\WINDOWS\ATKKBService.exe
c:\Programmi\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\ATK0100\HControl.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Programmi\ASUS\ASUS Live Update\ALU.exe
C:\Programmi\ASUS\Power4 Gear\BatteryLife.exe
C:\Programmi\Synaptics\SynTP\SynTPLpr.exe
C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
C:\Programmi\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Progra~1\ASUS\WLAN Card Utilities\Center.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\Programmi\ASUSTek\ASUSDVD\PDVDServ.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EE.EXE
C:\Programmi\Java\jre1.5.0_02\bin\jusched.exe
C:\Programmi\Caere\OmniPagePro10.0\opware32.exe
C:\Programmi\Winamp\winampa.exe
C:\Programmi\iTunes\iTunesHelper.exe
C:\Programmi\QuickTime\qttask.exe
C:\Programmi\MessengerPlus! 3\MsgPlus.exe
C:\Programmi\iPod\bin\iPodService.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Programmi\Asus\Asus ChkMail\ChkMail.exe
C:\Programmi\Asus\ASUS Hotkey\Hotkey.exe
C:\Programmi\WinZip\WZQKPICK.EXE
C:\Programmi\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe
C:\Programmi\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\WINDOWS\ATK0100\ATKOSD.exe
C:\Programmi\Internet Explorer\iexplore.exe
c:\Programmi\File comuni\Symantec Shared\AdBlocking\NSMdtr.exe
C:\Programmi\LimeWire\LimeWire.exe
C:\Documents and Settings\Federica\Desktop\Cartella applicazioni\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.it/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.asus.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - c:\Programmi\File comuni\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Programmi\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Programmi\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - c:\Programmi\File comuni\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Programmi\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Programmi\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O4 - HKLM\..\Run: [HControl] C:\WINDOWS\ATK0100\HControl.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ASUS Live Update] C:\Programmi\ASUS\ASUS Live Update\ALU.exe
O4 - HKLM\..\Run: [Power_Gear] C:\Programmi\ASUS\Power4 Gear\BatteryLife.exe 1
O4 - HKLM\..\Run: [SynTPLpr] C:\Programmi\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programmi\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Programmi\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Control Center] C:\Progra~1\ASUS\WLAN Card Utilities\Center.exe
O4 - HKLM\..\Run: [ccApp] "c:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [RemoteControl] C:\Programmi\ASUSTek\ASUSDVD\PDVDServ.exe
O4 - HKLM\..\Run: [EPSON Stylus CX6600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EE.EXE /P26 "EPSON Stylus CX6600 Series" /O6 "USB001" /M "Stylus CX6600"
O4 - HKLM\..\Run: [NavRegReminder] "C:\WINDOWS\temp\NavBrowser.exe" /r /i "C:\WINDOWS\temp\NavLoad.ini"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programmi\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [OmniPage] C:\Programmi\Caere\OmniPagePro10.0\opware32.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Programmi\Winamp\winampa.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programmi\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Programmi\MessengerPlus! 3\MsgPlus.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Programmi\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: ASUS ChkMail.lnk = C:\Programmi\Asus\Asus ChkMail\ChkMail.exe
O4 - Global Startup: Hotkey.lnk = C:\Programmi\Asus\ASUS Hotkey\Hotkey.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Programmi\WinZip\WZQKPICK.EXE
O4 - Global Startup: Tasto di scelta rapida per l'avvio di AutoCAD.lnk = C:\Programmi\File comuni\Autodesk Shared\acstart16.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Picture Package VCD Maker.lnk = ?
O4 - Global Startup: Picture Package Menu.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.asus.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O17 - HKLM\System\CCS\Services\Tcpip\..\{1305C9C7-6AC2-4D20-ACD4-7A7BACCCB024}: NameServer = 85.37.17.39 151.99.125.1
O17 - HKLM\System\CS1\Services\Tcpip\..\{1305C9C7-6AC2-4D20-ACD4-7A7BACCCB024}: NameServer = 85.37.17.39 151.99.125.1
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - AppInit_DLLs: MsgPlusLoader.dll
O23 - Service: ASWLSVC - Unknown owner - C:\WINDOWS\system32\ASWLSVC.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATK Keyboard Service (ATKKeyboardService) - ASUSTeK COMPUTER INC. - C:\WINDOWS\ATKKBService.exe
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Programmi\File comuni\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Programmi\File comuni\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Programmi\File comuni\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programmi\File comuni\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Programmi\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Programmi\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Programmi\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Programmi\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FILECO~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Programmi\File comuni\Symantec Shared\SPBBC\SPBBCSvc.exe

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#2 Grinler

Grinler

    Lawrence Abrams


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Posted 12 January 2006 - 10:16 AM

Sorry for the delay. Are you still having problems? If so, please post a brand new hijackthis log as a reply to this topic. Also make sure you have followed all the instructions in this topic before you post your new log:

Preparation Guide For Use Before Posting A Hijackthis Log

#3 fedebrown

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Posted 15 January 2006 - 03:15 PM

hi, i've noticed that my problem is with norton, that is also not updated because i did not renew the subscription. so, if i turn off norton i can download the updates for spywareblaster, but if it is on nothing can be done. what do you think i should do? i'm also doing the scan with mcafee stinger as i read in the link you posted me.

#4 Grinler

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Posted 15 January 2006 - 04:14 PM

I would uninstall Norton and instead download and install the free version of Avast Antivirus which can be found here:

http://www.avast.com/eng/avast_4_home.html

If Norton is also your firewall, then you can download this free firewall here:

http://www.sunbelt-software.com/Kerio.cfm

Now you do not have to worry about pay subscription charges for these products and still get excellent protection. As for the log, it looks perfectly clean.




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