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Microsoft Word 2007 Keeps Crashing


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#1 mtownfootball44

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Posted 09 May 2011 - 11:53 PM

I have never had problems before, but recently Microsoft Word has been crashing every time I use it. I will be able to work for a decent amount of time (near an hour or so) and then in the middle of typing, Word says it is not responding. My computer then proceeds to completely crash and go to blue scree. It then reboots normally, but I lose my work back to the autosave I had from a while back. This has happened 5 or 6 times in a row now and I am a college student in finals week right now and really need help

I appreciate any help I can get. Thanks.

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#2 cryptodan

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Posted 10 May 2011 - 02:17 AM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#3 mtownfootball44

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Posted 10 May 2011 - 04:19 PM

Results of BSOD:

==================================================
Dump File : Mini042911-01.dmp
Crash Time : 4/29/2011 8:30:25 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00040284
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`028299d9
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+55410
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini042911-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,480
==================================================

==================================================
Dump File : Mini041511-01.dmp
Crash Time : 4/15/2011 5:11:36 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`0000002b
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`0285c3b3
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+55410
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini041511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,480
==================================================

==================================================
Dump File : Mini041411-01.dmp
Crash Time : 4/14/2011 8:33:44 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000006
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`024769f4
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+55410
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini041411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,480
==================================================

==================================================
Dump File : Mini022511-01.dmp
Crash Time : 2/25/2011 1:18:50 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`024319d9
Parameter 3 : fffffa60`005eb5c8
Parameter 4 : fffffa60`005eafa0
Caused By Driver : OA001Vid.sys
Caused By Address : OA001Vid.sys+100a2
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini022511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,480
==================================================

==================================================
Dump File : Mini011211-01.dmp
Crash Time : 1/12/2011 6:33:26 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000080
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`0243a9a5
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+553d0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini011211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,480
==================================================

==================================================
Dump File : Mini112110-01.dmp
Crash Time : 11/21/2010 2:07:41 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`04b68a30
Parameter 3 : fffffa80`0635a050
Parameter 4 : fffffa80`0ca50480
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+553d0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini112110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,480
==================================================

==================================================
Dump File : Mini101710-01.dmp
Crash Time : 10/17/2010 8:13:11 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000880
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`024459a5
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+553d0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini101710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 262,144
==================================================

==================================================
Dump File : Mini091910-01.dmp
Crash Time : 9/19/2010 4:28:42 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000081
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`0242d9a5
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+553d0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini091910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,480
==================================================

==================================================
Dump File : Mini082510-01.dmp
Crash Time : 8/25/2010 6:38:57 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0243d9c0
Parameter 3 : fffffa60`005eb5c8
Parameter 4 : fffffa60`005eafa0
Caused By Driver : OA001Vid.sys
Caused By Address : OA001Vid.sys+100a2
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini082510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,480
==================================================

==================================================
Dump File : Mini081110-01.dmp
Crash Time : 8/11/2010 10:14:08 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`0000002a
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`024b33b3
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+553d0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini081110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,480
==================================================

==================================================
Dump File : Mini080110-01.dmp
Crash Time : 8/1/2010 8:40:17 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`0258e2a1
Parameter 3 : fffffa60`09ca22a0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+54690
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini080110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 270,480
==================================================

==================================================
Dump File : Mini073010-01.dmp
Crash Time : 7/30/2010 8:37:07 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00120010
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`024c248c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+54690
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini073010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 269,840
==================================================

#4 cryptodan

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Posted 10 May 2011 - 05:52 PM

Do you have a Creative Webcamera installed?

#5 mtownfootball44

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Posted 10 May 2011 - 07:20 PM

I have the camera installed that came with my computer when I purchased it 2 years ago.

#6 cryptodan

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Posted 10 May 2011 - 07:48 PM

One of the drivers that caused the BSOD is related to your camera. I would recommend looking for updates.

#7 mtownfootball44

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Posted 10 May 2011 - 08:49 PM

I have searched but cannot find anyway to upgrade the webcam installed on my computer. It says that it is version 1.01.05. I cannot find anything more about it. I never use it, but did go to it and it operates normally. Do you know how I could fix this problem?

#8 cryptodan

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Posted 10 May 2011 - 08:56 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#9 mtownfootball44

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Posted 10 May 2011 - 09:52 PM

http://speccy.piriform.com/results/04WzNB6cEwCgrWlUz0RlV7v

#10 cryptodan

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Posted 10 May 2011 - 10:03 PM

Check with Dell.com enter your service tag number, and also please update to SP2 for Windows Vista,

#11 mtownfootball44

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Posted 10 May 2011 - 10:14 PM

What is SP2 and how would I upgrade it?

#12 cryptodan

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Posted 10 May 2011 - 10:19 PM

Windows Vista SP2 64bit

#13 mtownfootball44

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Posted 11 May 2011 - 12:09 AM

I updated SP2 for Windows Vista. I let it install fully and it turned off and then went to blue screen twice before it came on again. To look on Dell.com how would I know my service tag number? And am I getting on Dell.com to figure out how to upgrade the camera? Thank you for your help thus far.

#14 Eyesee

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Posted 11 May 2011 - 12:07 PM

Whats the model number of the system?
In the beginning there was the command line.

#15 cryptodan

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Posted 11 May 2011 - 01:35 PM

The service tag should be on the back if it is a desktop and on the bottom if its a lap top.




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