Posted 09 May 2011 - 09:06 PM
What I want to do:
To reformat a Dell laptop.
I have a Dell laptop (Insperon, I believe) that I want to reformat. I want it back at factory settings. This thing is so messed up with viruses that it would intimidate the Black Plague. I firmly believe that the only way to deal with this computer is to set it back to square one - so, I do not want to restore it to a previous state. I have everything valuable off of it. I am aware that I'll have to reinstall an operating system.
What I've tried:
control panel>disk management>format
using run>"cmd" and typing in the commands (also running safe mode with command prompt)
What kind of help I'm looking for:
A way to reformat a Dell laptop that actually works.
I've followed several how-to's on the web, and have looked at, say, a dozen sites on this subject. Nothing I have tried, from all those sites, has functioned like the site claimed it would. My laptop is stubbornly independent, and will not do what apparently it is supposed to do.
So when I try ctrl+f11, a blank screen comes up that says "Cannot restore."
When I try to do it through the disk management window that I get to through the control panel, I right click on the drive (c:) I want to reformat, and I see the 'format' option that I'm supposed to click, but it is grayed and I cannot select it. I have tried this while logged in as an administrator.
When I try to use the command prompt to reformat, following the command lines from multiple websites, I am told that... well, that it can't. That 'format' isn't a good command, or something. I think it was that I was trying to format c: while in c:, and you can't format the drive you're in.
I hope this is enough information. I will gladly provide more if you tell me specifically what you think you would need to know.
If there's a way to do away with everything (everything, not most things, since this computer hardly has anything on it BUT viruses) except the operating system (XP, of course, since that's this subforum), then I might be interested in that. But preferably I'll eventually reformat this, set it back to how it was when it was hot off the line.
Thanks a lot for taking the time to look at this, and thanks a lot to those who will take the time to respond!