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Taskbar color changes to grey from blue, programs stop responding


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3 replies to this topic

#1 Punit Manik

Punit Manik

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Posted 09 May 2011 - 03:50 PM

Hi, Since yesterday the taskbar in my PC started changing color from blue to grey, after the color change other programs like Open Office, internet browsers also stop to respond. My PC is also taking very long time to shutdown or reboot.

I am providing all the log files, please help me with my problem. I am attaching Ark.txt in zip format as it is 512Kb in size and I am not able to attach the uncompressed version.

Thanks

Punit


-----------------------------------------------------------------------------------------
.
DDS (Ver_11-03-05.01) - NTFSx86
Run by PUNIT at 1:19:00.10 on Tue 05/10/2011
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_21
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2046.1305 [GMT 5.5:30]
.
AV: Norton AntiVirus *Enabled/Updated* {B5510F6F-87E1-47F7-A411-360BC453007C}
FW: COMODO Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Windows Defender\MsMpEng.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleilCS.exe
svchost.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\IVT Corporation\BlueSoleil\BtTray.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Logitech\Logitech Internet Handset\LOGI_HDS.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\IVT Corporation\BlueSoleil\BsHelpCS.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Norton AntiVirus\OPScan.exe
C:\Documents and Settings\PUNIT\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = hxxp://securityresponse.symantec.com/avcenter/expanded_threats/virus_worm_trojan_horse.html
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: IDMIEHlprObj Class: {0055c089-8582-441b-a0bf-17b458c2a3a8} - c:\program files\internet download manager\IDMIECC.dll
BHO: {04992eb8-b0fb-4d1b-8316-e5c043cb2a58} - c:\windows\system32\tuvVMdDT.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton antivirus\NavShExt.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [NAV CfgWiz] c:\program files\common files\symantec shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
mRun: [Advanced Tools Check] c:\progra~1\norton~1\advtools\ADVCHK.EXE
mRun: [Symantec NetDriver Monitor] c:\progra~1\symnet~1\SNDMon.exe
mRun: [BtTray] "c:\program files\ivt corporation\bluesoleil\BtTray.exe"
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [COMODO Internet Security] "c:\program files\comodo\comodo internet security\cfp.exe" -h
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\logitech internet handset\LOGI_HDS.exe
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Download all links with IDM - c:\program files\internet download manager\IEGetAll.htm
IE: Download FLV video content with IDM - c:\program files\internet download manager\IEGetVL.htm
IE: Download with IDM - c:\program files\internet download manager\IEExt.htm
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
LSP: c:\windows\system32\idmmbc.dll
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
TCP: {E45C540D-144A-49EB-B4D9-234EC70B05E3} = 8.8.8.8,8.8.4.4
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
AppInit_DLLs: c:\windows\system32\guard32.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: {1F5FDA83-4379-4C6A-94AD-CC7BC688505A} - No File
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
LSA: Authentication Packages = msv1_0 c:\windows\system32\tuvVMdDT
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\punit\applic~1\mozilla\firefox\profiles\obb7duic.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - component: c:\documents and settings\punit\application data\idm\idmmzcc2\components\idmmzcc.dll
FF - component: c:\documents and settings\punit\application data\mozilla\firefox\profiles\obb7duic.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - component: c:\documents and settings\punit\application data\mozilla\firefox\profiles\obb7duic.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbar-ff3.dll
FF - plugin: c:\documents and settings\punit\application data\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\documents and settings\punit\application data\mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\picasa3\npPicasa2.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.3.21.53\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.50524.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
============= SERVICES / DRIVERS ===============
.
R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2008-10-2 28552]
R1 cmdGuard;COMODO Internet Security Sandbox Driver;c:\windows\system32\drivers\cmdGuard.sys [2011-1-6 242472]
R1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\drivers\cmdhlp.sys [2011-1-6 29400]
R1 SAVRTPEL;SAVRTPEL;c:\program files\norton antivirus\savrtpel.sys [2008-6-19 37000]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2003-8-15 255648]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2003-8-15 235168]
R2 cmdAgent;COMODO Internet Security Helper Service;c:\program files\comodo\comodo internet security\cmdagent.exe [2011-1-17 1779280]
R2 cpuz132;cpuz132;c:\windows\system32\drivers\cpuz132_x32.sys [2009-10-27 12672]
R2 navapsvc;Norton AntiVirus Auto Protect Service;c:\program files\norton antivirus\NAVAPSVC.EXE [2003-8-18 158848]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2008-6-19 585728]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 dfmirage;dfmirage;c:\windows\system32\drivers\dfmirage.sys [2005-11-25 31896]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2010-5-25 20952]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20110508.003\NAVENG.Sys [2011-5-9 86136]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20110508.003\NavEx15.Sys [2011-5-9 1393144]
R3 SAVRT;SAVRT;c:\program files\norton antivirus\savrt.sys [2008-6-19 305288]
R3 SAVScan;SAVScan;c:\program files\norton antivirus\SAVSCAN.EXE [2003-8-10 194272]
S1 bgneofxh;bgneofxh;\??\c:\windows\system32\drivers\bgneofxh.sys --> c:\windows\system32\drivers\bgneofxh.sys [?]
S1 tuhmadet;tuhmadet;\??\c:\windows\system32\drivers\tuhmadet.sys --> c:\windows\system32\drivers\tuhmadet.sys [?]
S2 ecpdquan;Terminal Server Device Redirector Support;c:\windows\system32\svchost.exe -k netsvcs [2001-10-5 14336]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-6 135664]
S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2010-5-25 363344]
S2 SBService;ScriptBlocking Service;c:\progra~1\common~1\symant~1\script~1\SBServ.exe [2003-6-24 66784]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\CCPWDSVC.EXE [2003-8-15 87712]
S3 GenericMount;Generic Mount Driver;c:\windows\system32\drivers\genericmount.sys --> c:\windows\system32\drivers\GenericMount.sys [?]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-2-6 135664]
S4 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;"c:\program files\lavasoft\ad-aware\aawservice.exe" --> c:\program files\lavasoft\ad-aware\AAWService.exe [?]
S4 NProtectService;Norton Unerase Protection;c:\program files\norton antivirus\advtools\NPROTECT.EXE [2008-6-19 135168]
.
=============== Created Last 30 ================
.
2011-05-03 07:20:10 7071056 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\windows defender\definition updates\{df65f233-9c87-4b17-a3d6-14dba0f6806a}\mpengine.dll
2011-04-15 08:41:59 -------- d-----w- c:\program files\COMODO
2011-04-12 14:13:00 -------- d-----w- c:\docume~1\alluse~1\applic~1\Skype Extras
.
==================== Find3M ====================
.
2011-05-05 06:55:02 284744 ----a-w- c:\windows\system32\guard32.dll
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: ST3250310AS rev.3.AAF -> Harddisk0\DR0 -> \Device\Ide\IdePort2 P2T0L0-7
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x8AAA7439]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x8aaad7d0]; MOV EAX, [0x8aaad84c]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x804EF0BC] -> \Device\Harddisk0\DR0[0x8AAEBAB8]
3 CLASSPNP[0xBA8E905B] -> ntkrnlpa!IofCallDriver[0x804EF0BC] -> [0x8A9FB2B8]
\Driver\atapi[0x8AAE77A8] -> IRP_MJ_CREATE -> 0x8AAA7439
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
detected disk devices:
\Device\Ide\IdeDeviceP2T0L0-7 -> \??\IDE#DiskST3250310AS_____________________________3.AAF___#5&70c4450&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x8AAA727F
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 1:20:39.29 ===============

Attached Files



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#2 SweetTech

SweetTech

    Agent ST


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Posted 12 May 2011 - 04:20 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________


Posted Image One or more of the identified infections is a backdoor trojan and password stealer.

This type of infection allows hackers to access and remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.
If you do any banking or other financial transactions on the PC or if it contains any other sensitive information, then from a clean computer, change all passwords where applicable.
It would also be wise to contact those same financial institutions to appraise them of your situation.


I highly suggest you take a look at the two links provided below:
1. How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?
2. When should I re-format? How should I reinstall?


We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.



NEXT:



Running TDSSKiller

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.


    Posted Image

  • If an infected file is detected, the default action will be Cure, click on Continue.


    Posted Image

  • If a suspicious file is detected, the default action will be Skip, click on Continue.


    Posted Image

  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.


    Posted Image

  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.


NEXT:



Running OTL

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 Punit Manik

Punit Manik
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Posted 13 May 2011 - 01:29 AM

Dear SweetTech,
Thanks for your response, I had posted my problem on a different forum and my problem is resolved now, I am sorry I did not showed patience and awaited for a response before posting to another forum.

I was in a hurry and was in real trauma because of this issue, I would like to thank you for your response and I understand that you are helping us on a voluntary basis without expecting any compensation which makes me respect the volunteers even more.

Thanks again for your help and you can mark this thread as solved or closed.

Punit

Edited by Punit Manik, 13 May 2011 - 01:29 AM.


#4 SweetTech

SweetTech

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Posted 13 May 2011 - 08:52 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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