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Infected and unable to open programs


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9 replies to this topic

#1 schan

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Posted 09 May 2011 - 12:55 PM

Hi, This is my first post and would be grateful for your help. At work my computer is a dell using Windows XP Professional (version 5.1 service pack 3. Last week a popup box came up and I assumed it was the security virus and shut my computer down. Then I started it up in safe mode and ran malewarebytes scan. It found 2 files infected (Trojan FakeAlertRP Gen) and (Trojan.FakeAlert). Both were quarantined and deleted succesfully according to the mbam log. When I restarted the computer I wasn't able to open any programs such as Microsoft Word,Excel. I recieved an error box "application not found". I tried to open Maleware Bytes to scan again and was directed to an "open with" box. At this point I was logged on as a user (non-administrator). I logged off and logged back on as an Administrator (which I am very hesitant to do as I'm nervous about inadvertantly making changes that would damage the computer). As an administrator, in safe mode with networking, I was able to open malewarebytes and do another scan which came up clean, no infections. I was also able to open the programs I wasn't able to as a user.

Again, any help would be appreciated.

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#2 boopme

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Posted 09 May 2011 - 02:03 PM

Hello.
Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.



FOR VISTA
Go to File association fixes for Windows Vista

Click the exe box
Instructions:
To fix the association for a particular file type, download the corresponding fix from the above links table (Use Right-click - Save as option in your browser to download the fixes). Unzip the fix and extract the .REG file to the Desktop. Right-click the REG file and choose Merge. Note that you need to be an administrator to apply these fixes.


Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 schan

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Posted 10 May 2011 - 10:23 AM

I did all the above and am still unable to open programs as a "user". When logged on as an administrator I am able to open microsoft programs and other programs. On my user account Word, Publisher, Excel etc give me error message "Application not found". Other programs such as Notepad and calculator takes me to the "open with" box.

I am, as a user, able to open my documents, pictures, and outlook. Another thing to note: Malewarebytes is no longer on my desktop (as a user) but it is on my desktop as an administrator. Below are the logs from the SAS and MWB. Also at the end I included to the log from the malewarebytes scan I ran when I first got the virus (which initiated my post to this forum). Thank you.
**************************************************************

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/09/2011 at 04:31 PM

Application Version : 4.51.1000

Core Rules Database Version : 7018
Trace Rules Database Version: 4830

Scan type : Complete Scan
Total Scan Time : 01:46:33

Memory items scanned : 291
Memory threats detected : 0
Registry items scanned : 8568
Registry threats detected : 0
File items scanned : 118455
File threats detected : 220

Adware.Tracking Cookie
C:\Documents and Settings\administrator\Cookies\administrator@atdmt[1].txt
C:\Documents and Settings\administrator\Cookies\administrator@legolas-media[2].txt
C:\Documents and Settings\administrator\Cookies\administrator@msnportal.112.2o7[1].txt
C:\Documents and Settings\administrator\Cookies\administrator@tacoda.at.atwola[1].txt
C:\Documents and Settings\administrator\Cookies\administrator@ad.wsod[2].txt
C:\Documents and Settings\administrator\Cookies\administrator@at.atwola[2].txt
C:\Documents and Settings\administrator\Cookies\administrator@imrworldwide[2].txt
C:\Documents and Settings\administrator\Cookies\administrator@crackberry[2].txt
C:\Documents and Settings\administrator\Cookies\administrator@homestore.122.2o7[1].txt
C:\Documents and Settings\administrator\Cookies\administrator@doubleclick[1].txt
C:\Documents and Settings\administrator\Cookies\administrator@msnbc.112.2o7[1].txt
C:\Documents and Settings\administrator\Cookies\administrator@microsoftsto.112.2o7[1].txt
C:\Documents and Settings\administrator\Cookies\administrator@advertising[2].txt
C:\Documents and Settings\administrator\Cookies\administrator@r1-ads.ace.advertising[2].txt
C:\Documents and Settings\administrator\Cookies\administrator@collective-media[2].txt
C:\Documents and Settings\administrator\Cookies\administrator@ar.atwola[1].txt
C:\Documents and Settings\administrator\Cookies\administrator@insightexpressai[1].txt
C:\Documents and Settings\administrator\Cookies\administrator@forums.crackberry[2].txt
msnbcmedia.msn.com [ C:\Documents and Settings\administrator\Application Data\Macromedia\Flash Player\#SharedObjects\QJNWR5CU ]
C:\Documents and Settings\cjstewart\Cookies\cjstewart@ad.wsod[2].txt
C:\Documents and Settings\cjstewart\Cookies\cjstewart@ad.yieldmanager[2].txt
C:\Documents and Settings\cjstewart\Cookies\cjstewart@advertising[1].txt
C:\Documents and Settings\cjstewart\Cookies\cjstewart@atdmt[2].txt
C:\Documents and Settings\cjstewart\Cookies\cjstewart@content.yieldmanager[1].txt
C:\Documents and Settings\cjstewart\Cookies\cjstewart@doubleclick[2].txt
C:\Documents and Settings\cjstewart\Cookies\cjstewart@fastclick[1].txt
C:\Documents and Settings\cjstewart\Cookies\cjstewart@interclick[2].txt
C:\Documents and Settings\cjstewart\Cookies\cjstewart@microsoftwindows.112.2o7[1].txt
C:\Documents and Settings\cjstewart\Cookies\cjstewart@msnportal.112.2o7[1].txt
cdn4.specificclick.net [ C:\Documents and Settings\lbrien\Application Data\Macromedia\Flash Player\#SharedObjects\GVP00001 ]
C:\Documents and Settings\public\Cookies\public@adopt.specificclick[2].txt
C:\Documents and Settings\public\Cookies\public@adrevolver[2].txt
C:\Documents and Settings\public\Cookies\public@advertising[2].txt
C:\Documents and Settings\public\Cookies\public@at.atwola[2].txt
C:\Documents and Settings\public\Cookies\public@atdmt[2].txt
C:\Documents and Settings\public\Cookies\public@doubleclick[1].txt
C:\Documents and Settings\public\Cookies\public@fastclick[1].txt
C:\Documents and Settings\public\Cookies\public@media.adrevolver[1].txt
C:\Documents and Settings\public\Cookies\public@tacoda[2].txt
C:\Documents and Settings\public\Cookies\public@tribalfusion[2].txt
a.ads2.msads.net [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
acvs.mediaonenetwork.net [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
ads1.msn.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
ads2.msads.net [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
adsatt.espn.go.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
b.ads2.msads.net [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
cache.specificmedia.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
cdn.eyewonder.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
cdn.insights.gravity.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
cdn4.specificclick.net [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
content.oddcast.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
convoad.technoratimedia.net [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
core.insightexpressai.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
ec.atdmt.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
googleads.g.doubleclick.net [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
ia.media-imdb.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
interclick.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
kona.kontera.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
m1.2mdn.net [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
media.azfamily.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
media.kfbb.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
media.kulr8.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
media.kyte.tv [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
media.mtvnservices.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
media.resulthost.org [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
media.socialvibe.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
media.vmixcore.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
media.wkbw.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
media01.kyte.tv [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
mediastore.verizonwireless.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
msnbcmedia.msn.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
msntest.serving-sys.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
objects.tremormedia.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
s0.2mdn.net [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
secure-us.imrworldwide.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
serving-sys.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
spe.atdmt.com [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
static.2mdn.net [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
udn.specificclick.net [ C:\Documents and Settings\schandler\Application Data\Macromedia\Flash Player\#SharedObjects\2H2EZV3U ]
C:\Documents and Settings\schandler\Cookies\schandler@112.2o7[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@a1.interclick[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@ad.adbull[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@ad.wsod[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@ad.yieldmanager[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@adbrite[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@adbrite[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@adecn[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@adinterax[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@ads.advance[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@ads.bleepingcomputer[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@ads.cnn[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@ads.gatorzone[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@ads.meredithads[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@ads.nba[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@ads.ncaa[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@ads.pubmatic[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@ads.shorttail[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@ads.syracuse[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@ads.tahono[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@ads.undertone[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@adserver.adtechus[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@advertising[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@adxpose[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@apmebf[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@ar.atwola[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@asurioninsuranceservices.122.2o7[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@at.atwola[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@atdmt[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@banners.blackberryinsight[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@blackberryinsight[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@bs.serving-sys[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@burstbeacon[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@cdn1.trafficmp[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@cdn4.specificclick[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@chitika[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@clickfuse[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@collective-media[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@collective-media[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@content.yieldmanager[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@content.yieldmanager[3].txt
C:\Documents and Settings\schandler\Cookies\schandler@content.yieldmanager[4].txt
C:\Documents and Settings\schandler\Cookies\schandler@content.yieldmanager[5].txt
C:\Documents and Settings\schandler\Cookies\schandler@counters.gigya[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@crackberry[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@dc.tremormedia[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@dmtracker[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@doubleclick[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@e1.cdn.qnsr[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@ehg-researchinmotion.hitbox[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@ehg-techtarget.hitbox[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@ehg-verizon.hitbox[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@ehg-wynnresortsltd.hitbox[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@ewstv.112.2o7[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@ext-us.bestofmedia[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@eyewonder[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@fastclick[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@forums.crackberry[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@hotels.112.2o7[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@hpi.rotator.hadj7.adjuggler[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@imrworldwide[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@in.getclicky[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@indiancountrytodaymedianetwork[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@indiancountrytoday[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@interclick[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@invitemedia[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@invitemedia[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@invitemedia[3].txt
C:\Documents and Settings\schandler\Cookies\schandler@invitemedia[4].txt
C:\Documents and Settings\schandler\Cookies\schandler@kitaramedia.122.2o7[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@kontera[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@kontera[3].txt
C:\Documents and Settings\schandler\Cookies\schandler@leeenterprises.112.2o7[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@legolas-media[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@legolas-media[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@legolas-media[3].txt
C:\Documents and Settings\schandler\Cookies\schandler@lfstmedia[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@liveperson[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@liveperson[3].txt
C:\Documents and Settings\schandler\Cookies\schandler@liveperson[4].txt
C:\Documents and Settings\schandler\Cookies\schandler@liveperson[5].txt
C:\Documents and Settings\schandler\Cookies\schandler@liveperson[6].txt
C:\Documents and Settings\schandler\Cookies\schandler@lucidmedia[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@lucidmedia[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@mas.midkotamedia[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@medhelpinternational.112.2o7[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@media.adfrontiers[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@media2.legacy[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@media6degrees[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@media6degrees[3].txt
C:\Documents and Settings\schandler\Cookies\schandler@mediabrandsww[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@mediaplex[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@mm.chitika[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@msnbc.112.2o7[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@msnportal.112.2o7[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@nhl.112.2o7[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@overture[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@parentingteens.about[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@profiles.hitslink[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@qnsr[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@revsci[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@richmedia.yahoo[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@rotator.hadj7.adjuggler[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@ru4[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@sales.liveperson[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@segment-pixel.invitemedia[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@serving-sys[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@serving-sys[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@shadowstats[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@smartadserver[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@specificmedia[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@specificmedia[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@specificmedia[3].txt
C:\Documents and Settings\schandler\Cookies\schandler@statcounter[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@stats.townnews[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@stats.townnews[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@stats.townnews[3].txt
C:\Documents and Settings\schandler\Cookies\schandler@stats.townnews[4].txt
C:\Documents and Settings\schandler\Cookies\schandler@stats.townnews[6].txt
C:\Documents and Settings\schandler\Cookies\schandler@stats.townnews[7].txt
C:\Documents and Settings\schandler\Cookies\schandler@statse.webtrendslive[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@surveymonkey.122.2o7[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@t.pointroll[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@tacoda.at.atwola[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@thefind[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@traffic.prod.cobaltgroup[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@trafficmp[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@tribalfusion[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@viacom.adbureau[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@warnerbros.112.2o7[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@www.googleadservices[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@www.googleadservices[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@www.midkotatraffic[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@www.qsstats[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@www.qsstats[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@xiti[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@yadro[1].txt
C:\Documents and Settings\schandler\Cookies\schandler@yieldmanager[2].txt
C:\Documents and Settings\schandler\Cookies\schandler@yieldmanager[3].txt
C:\Documents and Settings\schandler\Cookies\schandler@yieldmanager[4].txt
C:\Documents and Settings\schandler\Cookies\schandler@zedo[1].txt
**********************************************************************************************
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6541

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/9/2011 4:53:42 PM
mbam-log-2011-05-09 (16-53-42).txt

Scan type: Quick scan
Objects scanned: 235576
Time elapsed: 17 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
*************************************************************
FROM THE PREVIOUS SCAN:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6520

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/6/2011 12:39:24 PM
mbam-log-2011-05-06 (12-39-24).txt

Scan type: Full scan (C:\|D:\|F:\|)
Objects scanned: 347186
Time elapsed: 1 hour(s), 29 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\system volume information\_restore{4646e224-3b45-4c44-8520-98212772728a}\RP635\A0099897.exe (Trojan.FakeAlertRP.Gen) -> Quarantined and deleted successfully.
c:\system volume information\_restore{4646e224-3b45-4c44-8520-98212772728a}\RP644\A0102088.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#4 schan

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Posted 10 May 2011 - 11:21 AM

I failed to mention that I didn't save the log from the rkill scan and if you could tell me how to retrieve that log I will gladly do so. When I clicked on the icon it immediately ran and I wasn't able to find an option to open previous logs. Thank you again.

Also, I went into the Control Panel and clicked on Add or Remove Programs (as well as other icons in Control Panel) and got the message: Control Panel -- c:\WINDOWS\system32\rundll32.exe -- Application not found.

Edited by schan, 10 May 2011 - 12:22 PM.


#5 boopme

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Posted 10 May 2011 - 03:27 PM

Hello, I don't feel we need to frte the RKill log .
Lets see about openning these others.
Try this once more now that we have removed some items.


Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.


OR
EXE HELPER
Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 schan

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Posted 10 May 2011 - 03:35 PM

Very glad to get your response. I did as instructed and log is below:
exeHelper by Raktor
Build 20100414
Run at 14:32:18 on 05/10/11
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

#7 schan

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Posted 10 May 2011 - 03:38 PM

Wonderful! All SEEMS to be opening and running fine!!!!! Thank you much, your expert help is greatly appreciated!

#8 boopme

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Posted 10 May 2011 - 04:02 PM

You're welcome schan... If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 schan

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Posted 10 May 2011 - 04:44 PM

Followed the instructions above re: system restore point. Reading (and this time paying attention to) the suggested links! Thanks again

#10 boopme

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Posted 10 May 2011 - 08:11 PM

You're welcome from the bleepingcomputer community.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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