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antivirus 20011


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23 replies to this topic

#1 ginavg

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Posted 09 May 2011 - 12:35 PM

Hi there.

I removed the antivirus 2011 from my xp proffessional pc per the instruction manual that you have on your site. Things seemed to be working just fine until today when the icons started dissapearing from the desktop. Task manager doesn't come up so I cannot ctrl alt delete and do a file new task explorer.

Is it safe to assume that Malwarebytes was unable to locate all the enteries in the virus? The only antispyware program that was recommended was Malwarebytes. Should I use another application as well?

Please let me know because I will need help really removing this virus from my pc. Please let me know if you are willing to help, and educate me on this.


Thanks
Ginavg

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#2 boopme

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Posted 09 May 2011 - 02:02 PM

Hello.
Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.



FOR VISTA
Go to File association fixes for Windows Vista

Click the exe box
Instructions:
To fix the association for a particular file type, download the corresponding fix from the above links table (Use Right-click - Save as option in your browser to download the fixes). Unzip the fix and extract the .REG file to the Desktop. Right-click the REG file and choose Merge. Note that you need to be an administrator to apply these fixes.


Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 ginavg

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Posted 09 May 2011 - 02:40 PM

Thanks for such a quick response. I will try these when I get home at 5:15 pm. Hopefully you will still be around. My concern is whether or not I will be able to access a thumdrive and run the executables. I have copied them to a portable drive in preperation of following your directions. With no desktop icons I hope I can still access the explorer window, or other drives

Thanks
Ginavg

#4 boopme

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Posted 09 May 2011 - 06:34 PM

I should be on here till about 11 Eastern.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 ginavg

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Posted 09 May 2011 - 07:49 PM

So I did the scan and will post the log. I am concerned because malwarebytes will not update virus definitions. No desktop and no program files in safe mode or in regulare boot. The files are there when I explore the c: drive. Here is the post

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/09/2011 at 08:24 PM

Application Version : 4.52.1000

Core Rules Database Version : 7019
Trace Rules Database Version: 4831

Scan type : Complete Scan
Total Scan Time : 02:37:04

Memory items scanned : 286
Memory threats detected : 0
Registry items scanned : 6134
Registry threats detected : 1
File items scanned : 194573
File threats detected : 249

Disabled.TaskManager
HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM#DISABLETASKMGR

Trojan.Agent/Gen-FakeSecurity
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\19062564.EXE
C:\WINDOWS\Prefetch\19062564.EXE-3894BA3B.pf

Trojan.Agent/Gen-FakeAlert[Qnp]
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\XOENOTQSKSSTH.EXE
C:\WINDOWS\Prefetch\XOENOTQSKSSTH.EXE-00C31559.pf

Adware.Tracking Cookie
media1.clubpenguin.com [ C:\Documents and Settings\Mom\Application Data\Macromedia\Flash Player\#SharedObjects\X8NRV563 ]
msnbcmedia.msn.com [ C:\Documents and Settings\Mom\Application Data\Macromedia\Flash Player\#SharedObjects\X8NRV563 ]
s0.2mdn.net [ C:\Documents and Settings\Mom\Application Data\Macromedia\Flash Player\#SharedObjects\X8NRV563 ]
serving-sys.com [ C:\Documents and Settings\Mom\Application Data\Macromedia\Flash Player\#SharedObjects\X8NRV563 ]
C:\Documents and Settings\Mom\Cookies\mom@005.free-counters.co[2].txt
C:\Documents and Settings\Mom\Cookies\mom@2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@a1.interclick[2].txt
C:\Documents and Settings\Mom\Cookies\mom@accountonline[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ad.blockshopper[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ad.us-ec.adtechus[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ad.wsod[2].txt
C:\Documents and Settings\Mom\Cookies\mom@ad.yieldmanager[1].txt
C:\Documents and Settings\Mom\Cookies\mom@adbrite[2].txt
C:\Documents and Settings\Mom\Cookies\mom@adecn[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ads-vrx.adbrite[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ads.bridgetrack[2].txt
C:\Documents and Settings\Mom\Cookies\mom@ads.foodbuzz[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ads.meredithads[2].txt
C:\Documents and Settings\Mom\Cookies\mom@ads.nj[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ads.pointroll[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ads.pubmatic[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ads.undertone[2].txt
C:\Documents and Settings\Mom\Cookies\mom@adserver.adtechus[2].txt
C:\Documents and Settings\Mom\Cookies\mom@advertising[1].txt
C:\Documents and Settings\Mom\Cookies\mom@adxpose[1].txt
C:\Documents and Settings\Mom\Cookies\mom@allbritton.122.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@apmebf[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ar.atwola[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ar.atwola[2].txt
C:\Documents and Settings\Mom\Cookies\mom@ar.atwola[3].txt
C:\Documents and Settings\Mom\Cookies\mom@at.atwola[1].txt
C:\Documents and Settings\Mom\Cookies\mom@atdmt[2].txt
C:\Documents and Settings\Mom\Cookies\mom@atwola[2].txt
C:\Documents and Settings\Mom\Cookies\mom@beacon.dmsinsights[2].txt
C:\Documents and Settings\Mom\Cookies\mom@bizrate[1].txt
C:\Documents and Settings\Mom\Cookies\mom@bs.serving-sys[1].txt
C:\Documents and Settings\Mom\Cookies\mom@burstbeacon[1].txt
C:\Documents and Settings\Mom\Cookies\mom@burstnet[2].txt
C:\Documents and Settings\Mom\Cookies\mom@care2.112.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@casalemedia[1].txt
C:\Documents and Settings\Mom\Cookies\mom@cbsdigitalmedia.112.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@cdn.at.atwola[1].txt
C:\Documents and Settings\Mom\Cookies\mom@cdn1.trafficmp[2].txt
C:\Documents and Settings\Mom\Cookies\mom@chicagosuntimes.122.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@citi.bridgetrack[2].txt
C:\Documents and Settings\Mom\Cookies\mom@clickaider[1].txt
C:\Documents and Settings\Mom\Cookies\mom@collective-media[2].txt
C:\Documents and Settings\Mom\Cookies\mom@content.yieldmanager[1].txt
C:\Documents and Settings\Mom\Cookies\mom@content.yieldmanager[3].txt
C:\Documents and Settings\Mom\Cookies\mom@counter.hitslink[1].txt
C:\Documents and Settings\Mom\Cookies\mom@countercentral[2].txt
C:\Documents and Settings\Mom\Cookies\mom@counters.gigya[1].txt
C:\Documents and Settings\Mom\Cookies\mom@csc.112.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@data.coremetrics[1].txt
C:\Documents and Settings\Mom\Cookies\mom@db.rwtrack[2].txt
C:\Documents and Settings\Mom\Cookies\mom@dc.tremormedia[1].txt
C:\Documents and Settings\Mom\Cookies\mom@dealtime[1].txt
C:\Documents and Settings\Mom\Cookies\mom@dmtracker[1].txt
C:\Documents and Settings\Mom\Cookies\mom@doubleclick[2].txt
C:\Documents and Settings\Mom\Cookies\mom@e-2dj6wjkyaodjkbo.stats.esomniture[1].txt
C:\Documents and Settings\Mom\Cookies\mom@e-2dj6wjkyenczalo.stats.esomniture[2].txt
C:\Documents and Settings\Mom\Cookies\mom@e-2dj6wjnywkdjccq.stats.esomniture[2].txt
C:\Documents and Settings\Mom\Cookies\mom@e-2dj6wnkyuic5sdo.stats.esomniture[1].txt
C:\Documents and Settings\Mom\Cookies\mom@eas.apm.emediate[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ehg-equifax.hitbox[2].txt
C:\Documents and Settings\Mom\Cookies\mom@ehg-findlaw.hitbox[2].txt
C:\Documents and Settings\Mom\Cookies\mom@equifaxps.122.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@fastclick[1].txt
C:\Documents and Settings\Mom\Cookies\mom@findlaw[2].txt
C:\Documents and Settings\Mom\Cookies\mom@free-counters.co[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ge.112.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@geconsumerfinance.112.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@gimmegolfdiscount[1].txt
C:\Documents and Settings\Mom\Cookies\mom@gotacha.rotator.hadj7.adjuggler[2].txt
C:\Documents and Settings\Mom\Cookies\mom@highbeam.122.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@hitbox[1].txt
C:\Documents and Settings\Mom\Cookies\mom@homeclick[1].txt
C:\Documents and Settings\Mom\Cookies\mom@homedecor.122.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@homefinder[2].txt
C:\Documents and Settings\Mom\Cookies\mom@homestore.122.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@hpi.rotator.hadj7.adjuggler[2].txt
C:\Documents and Settings\Mom\Cookies\mom@ikea.122.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@imrworldwide[2].txt
C:\Documents and Settings\Mom\Cookies\mom@in.getclicky[1].txt
C:\Documents and Settings\Mom\Cookies\mom@insightexpressai[1].txt
C:\Documents and Settings\Mom\Cookies\mom@interclick[2].txt
C:\Documents and Settings\Mom\Cookies\mom@intermundomedia[1].txt
C:\Documents and Settings\Mom\Cookies\mom@invitemedia[1].txt
C:\Documents and Settings\Mom\Cookies\mom@journalregistercompany.122.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@kontera[2].txt
C:\Documents and Settings\Mom\Cookies\mom@legolas-media[2].txt
C:\Documents and Settings\Mom\Cookies\mom@lfstmedia[2].txt
C:\Documents and Settings\Mom\Cookies\mom@linksynergy[2].txt
C:\Documents and Settings\Mom\Cookies\mom@liveperson[1].txt
C:\Documents and Settings\Mom\Cookies\mom@liveperson[2].txt
C:\Documents and Settings\Mom\Cookies\mom@liveperson[4].txt
C:\Documents and Settings\Mom\Cookies\mom@liveperson[5].txt
C:\Documents and Settings\Mom\Cookies\mom@liveperson[6].txt
C:\Documents and Settings\Mom\Cookies\mom@liveperson[7].txt
C:\Documents and Settings\Mom\Cookies\mom@liveperson[8].txt
C:\Documents and Settings\Mom\Cookies\mom@lucidmedia[1].txt
C:\Documents and Settings\Mom\Cookies\mom@medhelpinternational.112.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@media.adfrontiers[2].txt
C:\Documents and Settings\Mom\Cookies\mom@media.causes[1].txt
C:\Documents and Settings\Mom\Cookies\mom@media2.legacy[1].txt
C:\Documents and Settings\Mom\Cookies\mom@media6degrees[2].txt
C:\Documents and Settings\Mom\Cookies\mom@mediabrandsww[2].txt
C:\Documents and Settings\Mom\Cookies\mom@mediaforge[1].txt
C:\Documents and Settings\Mom\Cookies\mom@mediaplex[1].txt
C:\Documents and Settings\Mom\Cookies\mom@mm.chitika[1].txt
C:\Documents and Settings\Mom\Cookies\mom@mydeco.112.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@myfloridacounty[2].txt
C:\Documents and Settings\Mom\Cookies\mom@network.realmedia[1].txt
C:\Documents and Settings\Mom\Cookies\mom@nextag[1].txt
C:\Documents and Settings\Mom\Cookies\mom@overture[2].txt
C:\Documents and Settings\Mom\Cookies\mom@pointroll[2].txt
C:\Documents and Settings\Mom\Cookies\mom@pro-market[1].txt
C:\Documents and Settings\Mom\Cookies\mom@qksrv[2].txt
C:\Documents and Settings\Mom\Cookies\mom@questionmarket[1].txt
C:\Documents and Settings\Mom\Cookies\mom@r2.unicornmedia[1].txt
C:\Documents and Settings\Mom\Cookies\mom@realestate.findlaw[1].txt
C:\Documents and Settings\Mom\Cookies\mom@realmedia[2].txt
C:\Documents and Settings\Mom\Cookies\mom@revsci[1].txt
C:\Documents and Settings\Mom\Cookies\mom@rotator.adjuggler[1].txt
C:\Documents and Settings\Mom\Cookies\mom@rotator.hadj7.adjuggler[1].txt
C:\Documents and Settings\Mom\Cookies\mom@ru4[1].txt
C:\Documents and Settings\Mom\Cookies\mom@rwtrack[2].txt
C:\Documents and Settings\Mom\Cookies\mom@sales.liveperson[2].txt
C:\Documents and Settings\Mom\Cookies\mom@server.iad.liveperson[1].txt
C:\Documents and Settings\Mom\Cookies\mom@serving-sys[1].txt
C:\Documents and Settings\Mom\Cookies\mom@specificclick[2].txt
C:\Documents and Settings\Mom\Cookies\mom@specificmedia[1].txt
C:\Documents and Settings\Mom\Cookies\mom@sportingnews.122.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@stat.dealtime[1].txt
C:\Documents and Settings\Mom\Cookies\mom@statcounter[2].txt
C:\Documents and Settings\Mom\Cookies\mom@stats.townnews[2].txt
C:\Documents and Settings\Mom\Cookies\mom@statse.webtrendslive[2].txt
C:\Documents and Settings\Mom\Cookies\mom@stpetersburgtimes.122.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@tacoda.at.atwola[1].txt
C:\Documents and Settings\Mom\Cookies\mom@thefind[2].txt
C:\Documents and Settings\Mom\Cookies\mom@thomasvillefurniture.122.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@tracking.dsmmadvantage[1].txt
C:\Documents and Settings\Mom\Cookies\mom@tracking.realtor[1].txt
C:\Documents and Settings\Mom\Cookies\mom@trafficmp[1].txt
C:\Documents and Settings\Mom\Cookies\mom@traveladvertising[2].txt
C:\Documents and Settings\Mom\Cookies\mom@tribalfusion[2].txt
C:\Documents and Settings\Mom\Cookies\mom@user.lucidmedia[1].txt
C:\Documents and Settings\Mom\Cookies\mom@walmart.112.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@warnerbros.112.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@www.accountonline[1].txt
C:\Documents and Settings\Mom\Cookies\mom@www.burstbeacon[1].txt
C:\Documents and Settings\Mom\Cookies\mom@www.burstnet[2].txt
C:\Documents and Settings\Mom\Cookies\mom@www.googleadservices[1].txt
C:\Documents and Settings\Mom\Cookies\mom@www.googleadservices[2].txt
C:\Documents and Settings\Mom\Cookies\mom@www.googleadservices[3].txt
C:\Documents and Settings\Mom\Cookies\mom@www.googleadservices[4].txt
C:\Documents and Settings\Mom\Cookies\mom@www.googleadservices[5].txt
C:\Documents and Settings\Mom\Cookies\mom@www.googleadservices[6].txt
C:\Documents and Settings\Mom\Cookies\mom@www.googleadservices[7].txt
C:\Documents and Settings\Mom\Cookies\mom@www.googleadservices[8].txt
C:\Documents and Settings\Mom\Cookies\mom@www.googleadservices[9].txt
C:\Documents and Settings\Mom\Cookies\mom@www.hobbyadsales[1].txt
C:\Documents and Settings\Mom\Cookies\mom@www.homeclick[2].txt
C:\Documents and Settings\Mom\Cookies\mom@www.homefinder[2].txt
C:\Documents and Settings\Mom\Cookies\mom@www.nextag[1].txt
C:\Documents and Settings\Mom\Cookies\mom@www.online-media-stats[1].txt
C:\Documents and Settings\Mom\Cookies\mom@www.pinellas.county-taxes[2].txt
C:\Documents and Settings\Mom\Cookies\mom@www.qksrv[1].txt
C:\Documents and Settings\Mom\Cookies\mom@www.tomtracker[2].txt
C:\Documents and Settings\Mom\Cookies\mom@www5.addfreestats[1].txt
C:\Documents and Settings\Mom\Cookies\mom@xiti[1].txt
C:\Documents and Settings\Mom\Cookies\mom@yadro[1].txt
C:\Documents and Settings\Mom\Cookies\mom@yellowpages.112.2o7[1].txt
C:\Documents and Settings\Mom\Cookies\mom@yieldmanager[2].txt
C:\Documents and Settings\Mom\Cookies\mom@zedo[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@247realmedia[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@2o7[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@a1.interclick[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@ad.yieldmanager[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@adinterax[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@adopt.euroclick[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@adopt.specificclick[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@adrevolver[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@ads.bridgetrack[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@ads.pointroll[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@ads.us.e-planning[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@adserver[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@advertising[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@anad.tacoda[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@anat.tacoda[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@apmebf[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@at.atwola[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@atdmt[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@atwola[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@bluestreak[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@burstbeacon[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@burstnet[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@casalemedia[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@doubleclick[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@edge.ru4[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@ehg-wachovia.hitbox[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@electronicarts.112.2o7[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@fastclick[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@ge.112.2o7[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@glb.adtechus[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@hitbox[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@insightexpressai[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@interclick[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@kiplinger.112.2o7[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@kontera[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@linksynergy[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@media.adrevolver[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@media.mtvnservices[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@media6degrees[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@mediaplex[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@network.realmedia[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@overture[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@partner2profit[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@perf.overture[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@questionmarket[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@realmedia[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@revenue[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@revsci[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@richmedia.yahoo[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@sales.liveperson[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@specificclick[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@specificmedia[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@statcounter[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@statse.webtrendslive[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@tacoda[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@trafficmp[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@tribalfusion[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@viacom.adbureau[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@wachovia.112.2o7[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@warnerbros.112.2o7[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@www.burstbeacon[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@www.burstnet[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@www.clickmanage[2].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@www.socialtrack[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@yellowpages.112.2o7[1].txt
C:\Documents and Settings\Mom\Local Settings\Temp\Cookies\mom@zedo[1].txt

Trojan.Agent/Gen-IExplorer[Fake]
C:\DOCUMENTS AND SETTINGS\MOM\LOCAL SETTINGS\TEMP\RARSFX0\NIRD\IEXPLORE.EXE

Trojan.Agent/Gen-PEC
C:\DOCUMENTS AND SETTINGS\MOM\LOCAL SETTINGS\TEMP\RARSFX0\PROCS\EXPLORER.EXE

Trojan.Agent/Gen-FakeAntiSpy
C:\WINDOWS\SYSTEM32\SPOOL\PRTPROCS\W32X86\254537.TMP
C:\WINDOWS\SYSTEM32\SPOOL\PRTPROCS\W32X86\254539.TMP
thanks for you help

#6 boopme

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Posted 09 May 2011 - 09:01 PM

Hello, This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe


Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.


Are you getting an error with MBAM? Let do an online scan and then try updating. I put maual updating instructions below.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image



Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine..

Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 ginavg

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Posted 09 May 2011 - 09:12 PM

Thanks for replying. Do you want me to do this in safe mode? Also I won't be in front of the pc again until tomorrow evening..I cannot tell you how thankful I am that you answered my post.

I will keep you posted. Have a nice evening.

GinaVg

#8 ginavg

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Posted 09 May 2011 - 09:18 PM

Also I wanted you to know that the pc has malwarebytes on it, the folders are empty. so I was trying to reinstall. In safe mode when I log in as administrator I can get to IE. I don't believe I can logging in as the user.

#9 boopme

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Posted 09 May 2011 - 09:25 PM

I would prefer doing MBAM and ESET in Normal if possible. ut we can do Safe as it seems we need it..

If needed.
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.

Enjoy te evening also.
These scans will probably need an hour and a half combined so I may be gone until tomorrow.

Edited by boopme, 09 May 2011 - 09:27 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 ginavg

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Posted 10 May 2011 - 01:30 PM

Hi I did the scan in safe mode and the results showed nothing found. Funny thing though when it was done, I could at lease see the programs under start, programs. I quick booted into the os (non safe mode) and found that the machine showed all the programs in program files. The unhide didn't work.

Still cannot get desktop icons, task manager or malwarebytes to work.

GinaVG

#11 ginavg

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Posted 10 May 2011 - 01:41 PM

Ok so not all the programs are showing up with files in them. No control panel either...This is making me crazy.

GinaVG

#12 ginavg

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Posted 10 May 2011 - 02:43 PM

ok got malwarebytes installed..here is the log
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6548

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

5/10/2011 3:41:54 PM
mbam-log-2011-05-10 (15-41-54).txt

Scan type: Quick scan
Objects scanned: 171530
Time elapsed: 14 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 1
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallPaper (PUM.Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (PUM.Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
c:\documents and settings\Mom\start menu\Programs\windows recovery (Trojan.FakeAV) -> Quarantined and deleted successfully.

Files Infected:
c:\documents and settings\Mom\Desktop\windows recovery.lnk (Trojan.FakeAV) -> Quarantined and deleted successfully.
c:\documents and settings\Mom\start menu\Programs\windows recovery\uninstall windows recovery.lnk (Trojan.FakeAV) -> Quarantined and deleted successfully.
c:\documents and settings\Mom\start menu\Programs\windows recovery\windows recovery.lnk (Trojan.FakeAV) -> Quarantined and deleted successfully.

#13 ginavg

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Posted 10 May 2011 - 03:11 PM

Ok so now I have task manager and control panel. I found the reg setting that said show no desktop and set that value from 1 to zero and the desktop is back.

the program files are still empty though. I haven't heard from you in a while so I hope I am not driving you crazy.

GinaVG

#14 boopme

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Posted 10 May 2011 - 03:58 PM

No I am OK..(see under my pic)
You did run UnHide??

If so then we may want to run SFC

Please run SFC (System File Checker)
Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista/WIN 7 users..The command needs to be run from an Elevated Command Prompt.Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the CD when asked.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 ginavg

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Posted 10 May 2011 - 04:04 PM

The reason the desktop didnt' show up was because the HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\explorer the value show desktop was set to (1) when I set it to (0) the icons appeard upon reboot...running the scan now(no put intended)

GinaVG




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