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#1 jangreef


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Posted 09 May 2011 - 11:27 AM

Hi there i am looking for some advice, my friend have an HP laptop that has 2Gb ram and 320Gb harddrive, windows7 home basic. He did not had the cmputer a very longtime. now his laptop started to get slow, knowing of his aware that the antivirus program already expired. Now if you go to the start menu, to the computer, and look at hp tools (his ram bar) is just an full red bar! So he dont have any ram left? What can I do to help him with his computer.

Must I do a disc cleanup first or must I, first install a new antivirus software; which i prefer MSE. or must i first fix the ram problem. what can I do?

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#2 Allan


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Posted 09 May 2011 - 11:37 AM

Since there is no active Anti Virus installed I'd suggest you post in the Am I Infected forum.

#3 dc3


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Posted 09 May 2011 - 11:49 AM

The first thing that I would do is to install a anti virus program. You can use MSE, but I'm partial to Avast.

I'm not familiar with HP's "RAM bar". But I suspect that this is an indicator of memory use. To see what the actual memory use is and what applications are using it you can look in the Task Manager. This Microsoft article explains how to use the Task Manager.

If you suspect that you are infected I would suggestion that you follow the instructions in This Guide starting at Step 6.

Once the proper logs are created, then make a NEW TOPIC and post it HERE Please include a description of your computer issues and what you have done to try to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

If you have any questions, please feel free to reply to this thread and ask.

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