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Wireless connection issues


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#1 AnneG

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Posted 09 May 2011 - 10:24 AM

This is my aunt's laptop which I am attempting to fix for her. We've determined she has no malware problem but she is unable to connect this laptop to ANY wireless network, this is hugely inconvenient for her as she cannot sit comfortably in her home and she's recently had a major operation. Does anyone have any idea what the problem may be? It can't be the hub that is the issue because it won't connect to any wireless network. The laptop uses vista, if that is useful.

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#2 Eyesee

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Posted 09 May 2011 - 03:47 PM

Whats the make/model of the system?

Does the laptop see available wireless networks?
If so what happens when you try to connect?
In the beginning there was the command line.

#3 etaf

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Posted 11 May 2011 - 04:14 AM

in addition to Eyesee questions
can we see the following info

------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------
ETAF

#4 AnneG

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Posted 13 May 2011 - 01:29 PM

The laptop itself is a Toshiba Satellite. It can see the connections but it says it cannot connect to them. It can only connect via a wired connection. Shall I do as etaf says, eyesee?

#5 Eyesee

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Posted 13 May 2011 - 01:40 PM

Sure
We are all here to try to help!
In the beginning there was the command line.




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