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Vista constant restart/shutdowns


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#1 g8gxp

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Posted 09 May 2011 - 09:48 AM

Hello,

This problem has come up recently. I got the AV virus a few weeks ago, after several runs with Malwarebytes and superantispyware I finally got rid of the virus. However soon after it started rebooting itself for no reason and firefox will constantly shut down for no reason.

Now i simply cannot boot into normal mode. Once i get to the screen where you type your windows password I'll have roughly 30 seconds before shutdown and restart. It doesn't matter whether I enter the password or do nothing, shutdown and restart will occur. Safe mode and safemode with networking are fine. I've tried to disable the "automatic restart" option to see if i could get a BSOD, but still nothing, it just goes to black screen and shutdown.

It's an hp pavillion dv9700 laptop about 3.5 years old. i turned it over and cleaned it out as best i could with compressed air, opened every compartment on the back that i could find to clean it out, but no results from this.

Any help at all would be tremendous.

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#2 Broni

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Posted 09 May 2011 - 08:27 PM

Very likely, your computer is still infected...

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 g8gxp

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Posted 10 May 2011 - 08:18 AM

Thanks for the quick reply. I went ahead and bit the bullet and backed up the hard drive and reinstalled. Even if successful I have a feeling I would have been chasing down bits and pieces for a long time afterwards. Due for a reformat anyways to get rid of all the junk accumulated over the years. If anything this episode has made me a regular visitor to this site!

Thanks

Edited by g8gxp, 10 May 2011 - 08:19 AM.


#4 Broni

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Posted 10 May 2011 - 03:31 PM

You're very welcome Posted Image

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