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HijackThis Sent Me... - Intro (just following instructions)


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#1 v00d00d0ll

v00d00d0ll

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Posted 09 May 2011 - 09:22 AM

Hello all!

I really hope to find some help here! My computer has been acting funky since last Wednesday! It's my work computer, and I'm starting to fall a little behind because of all the hardcore lagging so I really need some help quick (plz plz!)! I've tried troubleshooting this as much as I can, but HiJackThis really recommended that I bring my log file to a forum instead of attempting to fix my problem on my own so here I am! The only additional information I can provide is that, besides my computer lagging like HELL, the only other reason I knew something was wrong was because my Adobe Acrobat 9.0 Pro Extended would not print to PDF from any program I was using. I have since spoken w/Adobe to get my product working again, but my computer is still a mess! Please let me know what I should do to start getting this problem solved, any helpful information that anyone could provide would be GREATLY appreciated! Thanks!

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#2 Queen-Evie

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Posted 09 May 2011 - 10:05 AM

Welcome to Bleeping Computer.

Follow the directions HERE:Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help.

Please note that the guide now recommends using DDS and other tools instead of Hijack This.

After running all the requested tools, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum.

After your logs have been posted

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

Edited by Queen-Evie, 09 May 2011 - 10:06 AM.





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