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Issue w/ computer after removing Malware


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2 replies to this topic

#1 ncush

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Posted 09 May 2011 - 12:32 AM

Hi - I hope this is the right forum; new at this and wasn't sure. My laptop was infected with XP Security 2010. After reading several sites I picked bleeping computer to help. I downloaded and ran malwarebytes; carefully following all the directions. No other software (except XP Security 2010) was running. I let it reboot when it needed to and that is when the problems started. The malware is gone, but when the reboot finished, the malware bytes software did not re-start and I could not restart it from the desktop icon. I got the standard windows dialog asking what program should be used to open the file.

Next I noticed I could not connect to the internet as my wireless configuration was wiped out. Then discovered none of the desktop icons worked.

How do I fix this and are there other issues like it that I should be looking for?

Thanks for any assistance you can provide!

ncush

Update - to my issue!! It is worse than I realized. I cannot open most programs or files, including Add/Remove Software from the Control Panel. Someting appears to be corrupted but I have not been able to identify what it is.

Please Help!
ncush

EDIT: Posts merged ~Budapest

Edited by Budapest, 17 May 2011 - 04:33 PM.


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#2 Blade81

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Posted 20 May 2011 - 01:55 PM

Hi,

Sorry for delayed response. Forums have been really busy. If you still need help with this do following, please.


Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds file to run the tool.
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop. Post them back to your topic.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#3 Blade81

Blade81

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Posted 07 June 2011 - 02:40 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
unite_blue.png

Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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