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IP configuration issue after Sleep...


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#1 p0rty

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Posted 08 May 2011 - 04:17 PM

Hi all,

I have a problem relating to my network connection.

I am running a PC in Windows 7 (32-bit) connected to a "BE Box" (Thomson TG585 V7)) wireless router via ethernet. It all runs fine on initial boot up, but when I put the computer to SLEEP and restart using ps/2 supported power on in BIOS, the connection fails. It seems like the router is forgetting the IP configuration settings. During this time, all the WiFi devices that are also connected to the router work fine, just the ethernet connected PC that cannot connect to the web.

I have tried the following:

- Replaced the router (with the same model!)
- Replaced the ethernet cable and tried every one of the 4 ethernet ports
- Called my ISP (who believe it is a windows software issue) to manually program my TCP/IP settings via the router
- Manually configured my ISP's TCP/IP settings through windows itself
- Repaired Windows 7 via the DVD
- Rebooted and restarted all settings via my router page and saved them again.

None of this seems to fix my problem and I am getting really bored of having to follow the following steps to get it to work:

- Turn off power to router
- Reboot Windows
- Turn on router and wait once Windows has reloaded

HELP!!!

My setup is highlighted below:

Processor: AMD Quad Core 9800
Motherboard: ASUS M3n-3HT Mempipe HD
RAM: 8GB non EEC (1GB x 4 sticks)
DVD-RAM Drive 1: Pioneer 110-D
DVD-RAM Drive 2: Pioneer 110-D
HDD 1: 40GB IDE (running OS Windows XP Pro SP3)
HDD 2: 120GB IDE (storage drive)
HDD 3: 500GB SATA (Storage drive)

O/S : Windows 7 x86 - 32 bit

Edited by hamluis, 08 May 2011 - 05:36 PM.
Edited for readability.


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#2 p0rty

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Posted 08 May 2011 - 04:23 PM

EDIT: Removed unnecessary quote ~ Hamluis.

For reference this is the current HJT log:

Removed HJT Log, router/connection problems are not indicative of malware, I deem log unwarranted and malware logs are not used within O/S forums for analytical purposes, since analysis of malware is not the province of the O/S forums ~ Hamluis.

Edited by hamluis, 08 May 2011 - 05:35 PM.


#3 dc3

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Posted 08 May 2011 - 10:35 PM

but when I put the computer to SLEEP and restart using ps/2 supported power on in BIOS


Could you please explain this. I'm at a loss as to how enabling the power to a PS/2 connector is relevant in this case. The PS/2 connectors are for the older PS/2 type keyboard or mouse.

Edited by dc3, 08 May 2011 - 10:37 PM.

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#4 p0rty

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Posted 09 May 2011 - 09:46 AM

but when I put the computer to SLEEP and restart using ps/2 supported power on in BIOS


Could you please explain this. I'm at a loss as to how enabling the power to a PS/2 connector is relevant in this case. The PS/2 connectors are for the older PS/2 type keyboard or mouse.



Hi there,


Sorry, let me clarify. I have a BIOS setting that allows me to power on the machine with a ps/2 keyboard using the space bar, rather than the power button. I'm not sure if this is relevant or not. As it stands I was mistaken as the keyboard connected via USB not ps/2 :P


Thanks for the reply.

Edited by p0rty, 09 May 2011 - 09:47 AM.


#5 p0rty

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Posted 15 May 2011 - 10:10 AM


but when I put the computer to SLEEP and restart using ps/2 supported power on in BIOS


Could you please explain this. I'm at a loss as to how enabling the power to a PS/2 connector is relevant in this case. The PS/2 connectors are for the older PS/2 type keyboard or mouse.



Hi there,


Sorry, let me clarify. I have a BIOS setting that allows me to power on the machine with a ps/2 keyboard using the space bar, rather than the power button. I'm not sure if this is relevant or not. As it stands I was mistaken as the keyboard connected via USB not ps/2 :P


Thanks for the reply.





Anyone got any ideas??? :(

Edited by p0rty, 15 May 2011 - 10:10 AM.


#6 dc3

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Posted 15 May 2011 - 10:57 AM

I had thought that changing the BIOS settings back had resolved the issue.

So this leaves the situation as this? You are using a router with both wireless and hardwired connections, and the hardwired connections aren't working?

Is this a network or homegroup connection?

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#7 p0rty

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Posted 15 May 2011 - 05:42 PM

I had thought that changing the BIOS settings back had resolved the issue.

So this leaves the situation as this? You are using a router with both wireless and hardwired connections, and the hardwired connections aren't working?

Is this a network or homegroup connection?



Well the network is part of a workgroup. But I think there is a problem with the network stack. Its almost like the router "forgets" the network gateway and ip configuration when the system is put to sleep. The only way to get it working is to turn off the router, restart windows then restart the router again. Sleep mode is when it dies.

Edited by p0rty, 16 May 2011 - 02:04 PM.


#8 dc3

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Posted 15 May 2011 - 05:50 PM

The link below will take you to an article which explains the difference between a domain, workgroup, and home group. All three are different types of networks.

What is the difference between a domain, a workgroup, and a homegroup?

Edited by dc3, 15 May 2011 - 06:14 PM.

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#9 p0rty

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Posted 16 May 2011 - 02:04 PM

The link below will take you to an article which explains the difference between a domain, workgroup, and home group. All three are different types of networks.

What is the difference between a domain, a workgroup, and a homegroup?



The PC is part of a Workgroup and a homegroup. Is this relevant?

Edited by p0rty, 16 May 2011 - 02:09 PM.


#10 p0rty

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Posted 16 May 2011 - 03:03 PM

I searched the event log and found this that might be relevant however...


Log Name: Microsoft-Windows-Dhcp-Client/Admin
Source: Microsoft-Windows-Dhcp-Client
Date: 16/05/2011 20:14:01
Event ID: 1003
Task Category: Address Configuration State Event
Level: Warning
Keywords:
User: LOCAL SERVICE
Computer: Main PC
Description:
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 0x001FC6E4C343. The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />
<EventID>1003</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>3</Task>
<Opcode>77</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2011-05-16T19:14:01.514600000Z" />
<EventRecordID>5723</EventRecordID>
<Correlation />
<Execution ProcessID="892" ThreadID="3268" />
<Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>
<Computer>Matrix-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="HWLength">6</Data>
<Data Name="HWAddress">001FC6E4C343</Data>
<Data Name="StatusCode">121</Data>
</EventData>
</Event>

#11 p0rty

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Posted 20 May 2011 - 04:02 PM

Anyone?




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