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Unable to do Windows Updates or create new user accounts


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2 replies to this topic

#1 djohnson316

djohnson316

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Posted 08 May 2011 - 03:14 PM

I am trying to help a friend with her Windows7 Professional, 32 bit laptop. When logged in under an Administrator account, I launch Windows Update and click on 'Check for updates', but a pop-up window comes up that says "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." After restarting the computer, the same error appears. I have googled the error message, and all the pertinent Windows services (Windows Update, Cryptographic Services, Background Intelligent Transfer Service, and Windows Event Log) are running.

My next step was to create a new Administrator account, and then use that account to clean up her system. I cannot create an Administrator or standard account; a pop-up window comes up that says "The specified account name is not valid, because account names cannot contain the following characters: /\[]":;<>+=,?* Please type a different name." I have tried using account names such as 'temp', 'duh', and 'omgwtfbbq' all with the same results.

Any help would be greatly appreciated, thanks !


Below is my DDS.txt log:
.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Guest at 15:48:48.11 on Sun 05/08/2011
Internet Explorer: 8.0.7600.16385
.
============== Running Processes ===============
.
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.ask.com?o=102944&l=dis&gct=hp
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
uURLSearchHooks: N/A: {432cad96-6aa6-407a-ab37-6cfdcd73f377} - c:\program files\myownsuperheroie\bar\1.bin\cwSrcAs.dll
uURLSearchHooks: N/A: {d664042c-ca70-48b6-afc9-24a4212d5e43} - c:\program files\webfettiie\bar\1.bin\ybSrcAs.dll
mURLSearchHooks: ooVoo Video Chat Toolbar: {e5a1e26f-0d1d-4307-868f-fbd9a374ab54} - c:\program files\oovoo_chat\prxtbooV0.dll
mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\program files\hewlett-packard\hp protecttools security manager\bin\DPAgent.exe,
BHO: Conduit Engine : {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\prxConduitEngine.dll
BHO: File Sanitizer for HP ProtectTools: {3134413b-49b4-425c-98a5-893c1f195601} - c:\program files\hewlett-packard\file sanitizer\IEBHO.dll
BHO: HP ProtectTools Security Manager Extension: {395610ae-c624-4f58-b89e-23733ea00f9a} - c:\program files\hewlett-packard\hp protecttools security manager\bin\DpOtsPluginIe8.dll
BHO: ooVoo Toolbar: {59c6f12b-f004-43e5-9997-08f2123119b6} - c:\program files\oovootoolbar\oovootoolbarX.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~1\office12\GR469A~1.DLL
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Search Assistant BHO: {a504d73b-32d5-4b53-9dfc-0891be7653f0} - c:\program files\webfettiie\bar\1.bin\ybSrcAs.dll
BHO: Search Assistant BHO: {be5bab39-39b5-45c1-83f2-10ee5ae55587} - c:\program files\myownsuperheroie\bar\1.bin\cwSrcAs.dll
BHO: Toolbar BHO: {c335fe0b-1418-42fb-942f-2c1e13259052} - c:\progra~1\myowns~2\bar\1.bin\cwbar.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Toolbar BHO: {d826715f-a629-4613-a641-5ca18e8b2f7a} - c:\progra~1\webfet~2\bar\1.bin\ybbar.dll
BHO: ooVoo Video Chat Toolbar: {e5a1e26f-0d1d-4307-868f-fbd9a374ab54} - c:\program files\oovoo_chat\prxtbooV0.dll
TB: ooVoo Video Chat Toolbar: {e5a1e26f-0d1d-4307-868f-fbd9a374ab54} - c:\program files\oovoo_chat\prxtbooV0.dll
TB: ooVoo Toolbar: {59c6f12b-f004-43e5-9997-08f2123119b6} - c:\program files\oovootoolbar\oovootoolbarX.dll
TB: MyOwnSuperhero: {3bcf580a-adca-4b91-86e0-3898010003e6} - c:\program files\myownsuperheroie\bar\1.bin\cwbar.dll
TB: Webfetti: {94fc3fb2-3e5c-4b8f-aaee-17090ce800bc} - c:\program files\webfettiie\bar\1.bin\ybbar.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
uRun: [HPAdvisorDock] c:\program files\hewlett-packard\hp advisor\dock\HPAdvisorDock.exe
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [ooVoo.exe] c:\program files\oovoo\oovoo.exe /minimized
mRun: [QLBController] c:\program files\hewlett-packard\hp hotkey support\QLBController.exe /start
mRun: [PDF Complete] c:\program files\pdf complete\pdfsty.exe
mRun: [HPPowerAssistant] c:\program files\hewlett-packard\hp power assistant\HPPA_Main.exe /hidden
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [HPWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\delayedappstarter.exe 120 c:\program files\hewlett-packard\hp wireless assistant\HPWA_Main.exe /hidden
mRun: [File Sanitizer] c:\program files\hewlett-packard\file sanitizer\CoreShredder.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [SysTrayApp] c:\program files\idt\wdm\sttray.exe
mRun: [DTRun] c:\program files\arcsoft\totalmedia suite\totalmedia theatre 3\uDTRun.exe
mRun: [NortonOnlineBackupReminder] "c:\program files\symantec\norton online backup\activation\NOBuActivation.exe" UNATTENDED
mRun: [MyOwnSuperheroIE Browser Plugin Loader] c:\progra~1\myowns~2\bar\1.bin\cwbrmon.exe
mRun: [WebfettiIE Browser Plugin Loader] c:\progra~1\webfet~2\bar\1.bin\ybbrmon.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Microsoft Forefront Client Security Antimalware Service] "c:\program files\microsoft forefront\client security\client\antimalware\MSASCui.exe" -hide
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~1\office12\REFIEBAR.DLL
Trusted Zone: easysite.com
Trusted Zone: //about.htm/
Trusted Zone: //Exclude.htm/
Trusted Zone: //FWEvent.htm/
Trusted Zone: //LanguageSelection.htm/
Trusted Zone: //Message.htm/
Trusted Zone: //MyAgttryCmd.htm/
Trusted Zone: //MyAgttryNag.htm/
Trusted Zone: //MyNotification.htm/
Trusted Zone: //NOCLessUpdate.htm/
Trusted Zone: //quarantine.htm/
Trusted Zone: //ScanNow.htm/
Trusted Zone: //strings.vbs/
Trusted Zone: //Template.htm/
Trusted Zone: //Update.htm/
Trusted Zone: //VirFound.htm/
Trusted Zone: mcafee.com\*
Trusted Zone: mcafeeasap.com\betavscan
Trusted Zone: mcafeeasap.com\vs
Trusted Zone: mcafeeasap.com\www
DPF: {5EA13312-8764-496F-B4AB-F7A872B51E14} - hxxp://cdn03.oovoo.com/oovoomelink/oovoome/webvc/ooVooWeb.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~1\office12\GRA32A~1.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: DeviceNP - DeviceNP.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~1\office12\GR469A~1.DLL
LSA: Notification Packages = DPPassFilter scecli
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
2011-05-08 01:32:07 388096 ----a-r- c:\users\guest\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-05-08 01:32:06 -------- d-----w- c:\program files\Trend Micro
2011-05-04 04:14:39 6792528 ----a-w- c:\progra~2\microsoft\microsoft forefront\client security\client\antimalware\definition updates\{b1bc93b2-cccd-4ead-8f58-a49041ad0017}\mpengine.dll
2011-05-04 04:14:36 6792528 ----a-w- c:\progra~2\microsoft\microsoft forefront\client security\client\antimalware\definition updates\backup\mpengine.dll
2011-05-04 03:03:11 -------- d-----w- c:\program files\CCleaner
2011-05-04 03:00:37 -------- d-----w- c:\users\guest\appdata\roaming\Malwarebytes
2011-05-04 03:00:33 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-04 03:00:32 -------- d-----w- c:\progra~2\Malwarebytes
2011-05-04 03:00:29 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-04 03:00:29 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-05-04 02:59:39 67784 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2011-05-04 02:55:08 7071056 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{88f2a012-44d2-4e2c-93c9-796550fe607c}\mpengine.dll
2011-05-04 02:55:07 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-05-03 17:31:10 33104 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\msonpppr.dll
2011-05-03 17:31:09 32592 ----a-w- c:\windows\system32\msonpmon.dll
2011-05-03 17:29:13 -------- d-----w- c:\windows\PCHEALTH
2011-05-03 17:26:13 -------- d-----w- c:\program files\Microsoft Visual Studio 8
2011-05-03 17:25:23 -------- d-----w- c:\users\guest\appdata\local\Microsoft Help
2011-05-03 17:11:46 -------- d-----w- c:\program files\Microsoft Forefront
2011-05-03 17:11:21 -------- d-----w- C:\CLIENT
2011-05-03 16:50:57 384 ----a-w- c:\windows\myClean.bat
2011-05-03 16:47:36 -------- d-----w- c:\windows\system32\appmgmt
2011-04-30 00:47:03 -------- d-----w- c:\program files\Ask.com
2011-04-28 00:41:00 31232 ----a-w- c:\windows\system32\prevhost.exe
2011-04-28 00:40:57 143744 ----a-w- c:\windows\system32\drivers\nvstor.sys
2011-04-28 00:40:57 1210240 ----a-w- c:\windows\system32\drivers\ntfs.sys
2011-04-28 00:40:57 117120 ----a-w- c:\windows\system32\drivers\nvraid.sys
2011-04-28 00:40:56 80256 ----a-w- c:\windows\system32\drivers\amdsata.sys
2011-04-28 00:40:56 74240 ----a-w- c:\windows\system32\fsutil.exe
2011-04-28 00:40:56 332160 ----a-w- c:\windows\system32\drivers\iaStorV.sys
2011-04-28 00:40:56 22400 ----a-w- c:\windows\system32\drivers\amdxata.sys
2011-04-28 00:40:56 1686016 ----a-w- c:\windows\system32\esent.dll
2011-04-28 00:40:56 146304 ----a-w- c:\windows\system32\drivers\storport.sys
2011-04-28 00:40:37 442880 ----a-w- c:\windows\system32\XpsPrint.dll
2011-04-28 00:40:11 2614784 ----a-w- c:\windows\explorer.exe
2011-04-18 22:43:18 -------- d-----w- c:\users\guest\appdata\local\Google
2011-04-15 01:21:58 2331136 ----a-w- c:\windows\system32\win32k.sys
2011-04-15 01:21:52 191488 ----a-w- c:\windows\system32\FXSCOVER.exe
2011-04-15 01:21:48 288256 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-04-15 01:21:44 1164288 ----a-w- c:\windows\system32\mfc42u.dll
2011-04-15 01:21:44 1137664 ----a-w- c:\windows\system32\mfc42.dll
2011-04-15 01:21:43 740864 ----a-w- c:\windows\system32\inetcomm.dll
2011-04-15 01:21:40 95744 ----a-w- c:\windows\system32\drivers\mrxsmb20.sys
2011-04-15 01:21:40 69632 ----a-w- c:\windows\system32\drivers\bowser.sys
2011-04-15 01:21:40 221696 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-04-15 01:21:40 123392 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-04-15 01:21:39 1074176 ----a-w- c:\windows\system32\DWrite.dll
2011-04-15 01:21:38 802304 ----a-w- c:\windows\system32\FntCache.dll
2011-04-15 01:21:38 739840 ----a-w- c:\windows\system32\d2d1.dll
2011-04-10 16:42:46 0 ----a-w- c:\windows\system32\ConduitEngine.tmp
2011-04-10 16:42:46 -------- d-----w- c:\program files\ConduitEngine
.
==================== Find3M ====================
.
2011-04-28 03:16:04 2516 --sha-w- c:\progra~2\KGyGaAvL.sys
2011-04-28 03:16:03 88 --sh--r- c:\progra~2\DEEF73F9C7.sys
2011-03-03 05:29:23 132608 ----a-w- c:\windows\system32\dnsrslvr.dll
2011-03-03 05:27:30 28672 ----a-w- c:\windows\system32\dnscacheugc.exe
2011-02-24 05:32:44 981504 ----a-w- c:\windows\system32\wininet.dll
2011-02-24 05:30:16 44544 ----a-w- c:\windows\system32\licmgr10.dll
2011-02-24 04:23:48 386048 ----a-w- c:\windows\system32\html.iec
2011-02-24 03:50:26 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-02-19 05:32:08 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-02-19 03:37:02 294912 ----a-w- c:\windows\system32\atmfd.dll
2011-02-18 05:36:26 428032 ----a-w- c:\windows\system32\vbscript.dll
.
============= FINISH: 15:49:31.51 ===============

Attached Files



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#2 Orange Blossom

Orange Blossom

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Posted 17 May 2011 - 10:36 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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#3 Orange Blossom

Orange Blossom

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Posted 31 May 2011 - 11:38 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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