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Windows Recovery Virus - Empty Program Menu and Restarts Computer when select shut down


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2 replies to this topic

#1 emich

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Posted 08 May 2011 - 01:00 PM

I have been battling the Windows Recovery Virus over the last couple of days. I am runing Windows XP on a Dell Laptop. I have managed to follow the advice on postings that I have seen to stop the pop-up windows and visible components of the virus. I used Malwarebytes Anti Maleware and it found and removed viruses. Malware does not find any viruses now. Then, I ran unhide.exe and that helped restore nonEXE files on the desktop but I have not been able to restore all the Shortcuts to executables on my desktop, in my program menu, and the quick launch toolbar. For example, PDF and txt files are shown on the desktop but shortcuts to Firefox, Skype, iTunes are not shown. Additionally, when I try to shut down my laptop, it restarts itself. I click on Shut down and it reboots. I've had to resort to simply cutting the power.

I have followed the guidance to submit a topic and was able to run everything successfully except for DDS. The program hangs after saying to wait while it scans. It draws the status update of "======================================" but then stops. I've let it work for about 30 minutes but nothing happened.

I proceeded onto the next step of running GMER and have attached the log.

I would be greatly appreciative of any help provided. Thank you.

GMER 1.0.15.15627 - http://www.gmer.net
Rootkit scan 2011-05-08 12:31:56
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 TOSHIBA_MK4032GAX rev.AD102D
Running: gmer.exe; Driver: C:\DOCUME~1\d600\LOCALS~1\Temp\kwacquod.sys


---- System - GMER 1.0.15 ----

SSDT 86D5B810 ZwAlertResumeThread
SSDT 86C3D3B8 ZwAlertThread
SSDT 8633D098 ZwAllocateVirtualMemory
SSDT 86D8C918 ZwAssignProcessToJobObject
SSDT 86D84CB0 ZwConnectPort
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwCreateKey [0xF4F01210]
SSDT 86BC7EF0 ZwCreateMutant
SSDT 8633B620 ZwCreateSymbolicLinkObject
SSDT 86DA9900 ZwCreateThread
SSDT 86DE9C08 ZwDebugActiveProcess
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwDeleteKey [0xF4F01490]
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwDeleteValueKey [0xF4F019F0]
SSDT 86331540 ZwDuplicateObject
SSDT 86331288 ZwFreeVirtualMemory
SSDT 86DF7CD0 ZwImpersonateAnonymousToken
SSDT 86C8AD10 ZwImpersonateThread
SSDT 86EDBED0 ZwLoadDriver
SSDT 86E092A0 ZwMapViewOfSection
SSDT 86BB9D10 ZwOpenEvent
SSDT 86339200 ZwOpenProcess
SSDT 86C1A290 ZwOpenProcessToken
SSDT 86C9A4F8 ZwOpenSection
SSDT 86339480 ZwOpenThread
SSDT 86D72568 ZwProtectVirtualMemory
SSDT 86D768D0 ZwResumeThread
SSDT 86C45CD0 ZwSetContextThread
SSDT 86333328 ZwSetInformationProcess
SSDT 86C6B3D8 ZwSetSystemInformation
SSDT \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS (Symantec Event Library/Symantec Corporation) ZwSetValueKey [0xF4F01C40]
SSDT 86CCE2F0 ZwSuspendProcess
SSDT 86BD8CD0 ZwSuspendThread
SSDT 86CDB490 ZwTerminateProcess
SSDT 86D5CCD0 ZwTerminateThread
SSDT 86DBC408 ZwUnmapViewOfSection
SSDT 8633C9D8 ZwWriteVirtualMemory

---- Kernel code sections - GMER 1.0.15 ----

.text ntoskrnl.exe!_abnormal_termination + 15C 804E27B8 1 Byte [40]
? SYMDS.SYS The system cannot find the file specified. !
? SYMEFA.SYS The system cannot find the file specified. !

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

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#2 m0le

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Posted 17 May 2011 - 07:24 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay.

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

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#3 m0le

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Posted 23 May 2011 - 06:01 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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