Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

No windows XP desktop


  • Please log in to reply
19 replies to this topic

#1 shyjan

shyjan

  • Members
  • 137 posts
  • OFFLINE
  •  
  • Location:boston
  • Local time:11:53 PM

Posted 08 May 2011 - 08:30 AM

Hi
all of a sudden my XP Dell 4550 does not go into windows.
At first it just showed half a screen with the shut down option and no user names
Now it shows the xp splash screen then goes blank.
I did a windows repair from the disk with no change in behavior?
I did not update anything, install anything ...one day it worked fine the next nothing...

help!

Edited by shyjan, 08 May 2011 - 08:34 AM.


BC AdBot (Login to Remove)

 


#2 caperdog

caperdog

  • BC Advisor
  • 954 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Nova Scotia
  • Local time:11:53 PM

Posted 08 May 2011 - 09:15 AM

can you start in safe mode ? tap F8 key before windows starts.

#3 shyjan

shyjan
  • Topic Starter

  • Members
  • 137 posts
  • OFFLINE
  •  
  • Location:boston
  • Local time:11:53 PM

Posted 08 May 2011 - 09:19 AM

No no option works in the safe mode same result blank screen

#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,883 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:10:53 PM

Posted 08 May 2011 - 11:16 AM

You may want to review, http://support.dell.com/support/edocs/systems/dim4550/solve.htm#1163061 AND http://support.dell.com/support/edocs/systems/dim4550/advanced.htm#1118998 .

Louis

#5 shyjan

shyjan
  • Topic Starter

  • Members
  • 137 posts
  • OFFLINE
  •  
  • Location:boston
  • Local time:11:53 PM

Posted 11 May 2011 - 04:26 PM

Thanks but nothing in those articles are related....A system restore might do it but I would have to do it from booting with a cd
Anyone know the dos commands to run it from recovery mode?

#6 Eyesee

Eyesee

    Bleepin Teck Shop


  • BC Advisor
  • 3,541 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In the middle of Kansas
  • Local time:10:53 PM

Posted 11 May 2011 - 04:29 PM

Did you try last known good configuration?
In the beginning there was the command line.

#7 shyjan

shyjan
  • Topic Starter

  • Members
  • 137 posts
  • OFFLINE
  •  
  • Location:boston
  • Local time:11:53 PM

Posted 11 May 2011 - 04:44 PM

tried all the options at least twice
will not boot to dos either that is why I need to start from the cd

#8 shyjan

shyjan
  • Topic Starter

  • Members
  • 137 posts
  • OFFLINE
  •  
  • Location:boston
  • Local time:11:53 PM

Posted 11 May 2011 - 07:13 PM

I just did another repair.
I now get the xp screen that says to begin, click your user name and no user name shows
On the bottom left it says Turn off computer. I am beginning to think this is a virus....should I post in that forum?
Of course I still can not do anything because no user name shows.

#9 shyjan

shyjan
  • Topic Starter

  • Members
  • 137 posts
  • OFFLINE
  •  
  • Location:boston
  • Local time:11:53 PM

Posted 11 May 2011 - 08:53 PM

pressed cntl alt del and got into safe under administrator however it is a guest account and could not look at files or run msconfig

#10 caperdog

caperdog

  • BC Advisor
  • 954 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Nova Scotia
  • Local time:11:53 PM

Posted 11 May 2011 - 09:23 PM

me, i would be seriously thinking of a clean install after saving all important data.

if you still want to resurrect the old system run chkdsk from recovery console
http://support.microsoft.com/kb/314058
recovery console commands
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/recovery_console_cmds.mspx?mfr=true

you could also run hard drive diagnostics (downloadable from hard drive manufacturers site)

#11 hamluis

hamluis

    Moderator


  • Moderator
  • 55,883 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:10:53 PM

Posted 12 May 2011 - 07:34 AM

<<...and got into safe under administrator however it is a guest account and could not look at files or run msconfig>>

That makes no sense, IMO. The safe mode Admin account is not a guest account and should have full access to most files.

I second the suggestion to run the appropriate hard drive manufacturer's diagnostic...before doing anything further.

You did review the Dell documentation for solving problems...which I previously linked to?

Louis

#12 shyjan

shyjan
  • Topic Starter

  • Members
  • 137 posts
  • OFFLINE
  •  
  • Location:boston
  • Local time:11:53 PM

Posted 12 May 2011 - 09:12 AM

Louis ,
there was nothing in the dell docs helpful.
I ran the diags everything passed
Admin account said guest and gave me no access...this is why I am thinking it could be a virus.
Nothing indicates bad hardware. Everything runs fine until I get to the windows screen ..then the screen blacks out...and the monitor goes to power save.
Under admin I can not get to the documents to save therefore I cannot reinstall...

#13 hamluis

hamluis

    Moderator


  • Moderator
  • 55,883 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:10:53 PM

Posted 12 May 2011 - 09:43 AM

Well...if you want to initiate a malware topic, feel free to do so.

But...everything that goes wrong with a system...is not necessarily malware.

A clean install was suggested...I'd have to agree with that, after running the appropriate diagnostic on the hard drive.

The fact that the monitor indicates that it's receiving no signal...would seem to indicate a hardware problem, IMO.

Louis

#14 shyjan

shyjan
  • Topic Starter

  • Members
  • 137 posts
  • OFFLINE
  •  
  • Location:boston
  • Local time:11:53 PM

Posted 12 May 2011 - 09:50 AM

The monitor is fine during safe mode, diags, which all passed, etc. only when it goes into windows xp does it receive no signal. therefore I do not believe it is hardware related.

The question is how to do a restore from recovery mode???

#15 hamluis

hamluis

    Moderator


  • Moderator
  • 55,883 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:10:53 PM

Posted 12 May 2011 - 12:50 PM

I don't use SR, if you are talking about the Windows function...but take a look:

Start System Restore Tool, Safe Mode Command Prompt - http://support.microsoft.com/kb/304449

System Restore from Recovery Console - CCL Online - http://forums.cclonline.com/showthread.php?t=1183

Use Dell System Restore CD (SRCD) - http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=F1CAF70CBAA94797B3F60FFE4A2FE346&doclang=en&cs=

Louis




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users