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Infeected with XP Anti-Spyware 2011 Bug


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#1 DrGrafix

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Posted 08 May 2011 - 08:23 AM

Hi... My wife's PC (HP Pavallion running Windows XP w/SP3) has been infected with this XP Ant-Spyware 2011 virus/malware and I've been trying to follow the guides to eliminate it but have run into some problems. I should note that her AV program is AVAST and Malware Bytes Anti-Malware was installed before this problem appeared (I think). I have put FixNCR on a USB thumb drive and tried running that by double-clicking. I aalso downloaded the RKill utility, and after running all three of these programs, I can now actually get a browser window open on this machine. Prior to running the fixes, the malware would not allow me to even open a browser window and there were a constant series of pop-up windows that kept appearing, some asking to scan the computer, others asking to buy the fix LOL. OK, so now I continue to see an icon in the lower RH menu bar with a red shield and an "X" in the middle (Windows Security Alerts). Clicking on that shield I am told that the Firewall is ON, but automatic updates are not. No matter what I try, I cannot get the automatic security alerts to go on, and that's following any/all instructions from the links for manual or automatically turning on the update feature. I am not sure which services need to be turned on in the Services" window of Manage Computer... or, if the the service is listed.

Every once in a while, the XP Anti-Virus 2011 window still pops up, so I'm sure its still lurking somewhere on the machine and I need some help in rooting it out. I have used DeFogger and have the two notepad files saved to my desktop... so fire away with what to do next. And as always... thanks in advance for the help.

Oh... just for the record, should I not reboot this machine until advised by one of the guru's here? Or use any other browser windows or run any normal programs (MS Word, Outlook Express, etc.)?

DG

Attached File  DDS.txt   15.64KB   2 downloadsAttaching DDS.txt file... still processing the GMER scan.

EDIT: Posts merged ~Budapest

Thanks for merging the files, I didn't know you could do that. We had a power outage and the system rebooted while out this afternoon. I lost the Gmer scan mid-way. Guess I have to start all over from scratch? Including a new DDS.txt file?

Well, its day three and still no response from anyone other than Budapest merging my files. I cannot seem to complete the GMER function. It goes on for hours and in those times we have either gone out or are alseep and after three tries the computer either somehow rebooted or locked up and had to be force-rebooted, so I'm not sure what is going on. Following rules by not bumping my own post up. I will continue to monitor this site, but I have to go to leave again and will try MS's site to figure out why I can't getautomatic updates to work.

Edited by DrGrafix, 09 May 2011 - 08:17 AM.


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#2 SweetTech

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Posted 12 May 2011 - 03:48 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:



Running OTL

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

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Posted 15 May 2011 - 09:35 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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