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Unable to Detect Rootkit/Virus


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1 reply to this topic

#1 theshep

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Posted 07 May 2011 - 11:05 AM

Reading posts in BleepingComputer.com has helped me troubleshoot many problems over the years but this is the first time I am unable to resolve an issue. :huh:

I have a virus or rootkit that I believe is reinserting itself when I start my PC. I am unable to download Windows Updates and drivers. I have used Malwarebytes and SuperAntiSpyware to address the problem but with no luck. I also ran tdsskiller which found nothing. Because of this issue I am behind in my work and am needing immediate attention and expert guidance. Please know any assistance is greatly appreciated.

Thanks you so much! :thumbsup:

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#2 Blade

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Posted 13 May 2011 - 12:26 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic396730.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

~Blade
Forum Moderator

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