Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

browser redirect


  • This topic is locked This topic is locked
4 replies to this topic

#1 cnskey

cnskey

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Local time:10:19 PM

Posted 06 May 2011 - 11:26 PM

Have made quite a bit of progress, originally would not access internet, pop up after pop up, redirect after redirect etc... This is a local law firms coomputer, of a friend of mine, I am fairly computer literate, but will be the first to admit I don't know everything nor am I anywhere near a professional. I have managed to remove and repair everything but the occational redirect / pop up that comes usually when searching for known good anti malware programs such as ccleaner, malwarebytes, etc... I have went as far to learn the hosts file was missing and even after I created a new one it disappeared after a little while. Have run malwarebytes, ccleaner, microsoft security essentials all in safe mode and in normal mode. Disabled all I saw in msconfig that looked suspicious. One time mse popped up trojan Alureon.A and said it removed it. Now when run each of the malware programs the find 0 problems, but if I get on yahoo or google and search for ccleaner withing 3-4 clicks it will redirect. This is a dell desktop using windows xp sp3 / ie8 / p4 3.0GHz 2GB ram. Please let me know any further information I will need to include.
Thanks
Casey

BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,601 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:08:19 PM

Posted 06 May 2011 - 11:41 PM

The first thing that you should know is that BC does not endorse the use of registry cleaning tools. They are potentially dangerous, if used incorrectly they can render your computer into a door stop. If you have questions regarding this I can provide links to site that will explain this in very clear detail. Ccleaner has a registry cleaning tool, this is what I'm referring to.

My suggestion for you would be to follow the instructions in This Guide starting at Step 6.

Once the proper logs are created, then make a NEW TOPIC and post it HERE Please include a description of your computer issues and what you have done to try to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

If you have any questions, please feel free to reply to this thread and ask.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 cnskey

cnskey
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Local time:10:19 PM

Posted 06 May 2011 - 11:56 PM

Just had this pop up:

Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the incovenience.

data error report contains:

Error signature

szAppName: svchost.exe szAppVer:5.1.2600.5512 szModName:ntdll.dll
szModVer:5.1.2600.6055 offset:00022235

technical info about error report:

C:\DOCUME~1\KATYBA~1\LOCALS~1\Temp\WER30c5.dir00\svchost.exe.mdmp
C:\DOCUME~1\KATYBA~1\LOCALS~1\Temp\WER30c5.dir00\appcompat.txt

#4 cnskey

cnskey
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Local time:10:19 PM

Posted 07 May 2011 - 12:27 AM

Ok I have completed what you requested above, sorry about the earlier post, I had not seen your reply until I posted that and it refreshed and found your post.
Thanks

#5 hamluis

hamluis

    Moderator


  • Moderator
  • 55,874 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:10:19 PM

Posted 07 May 2011 - 07:56 AM

Now that your log is properly posted, here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis

Edited by hamluis, 07 May 2011 - 07:56 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users