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Program files names are missing after a virus fix


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2 replies to this topic

#1 acbizz

acbizz

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Posted 06 May 2011 - 11:07 AM

My computer got infected by "WindowsRecovery" trojan.
After cleaning the trojan using MBAM, start\program entries are not showing up. Look like they are hidden or something lese. Also could not restore computer at any earliar point. May be the tojan didnt get removed completely. Any help would be appreciated. Thanks - AC


here is the jijackthis log:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:59:30 AM, on 5/6/2011
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\LANDesk\Shared Files\residentagent.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\LANDesk\LDClient\LocalSch.EXE
C:\WINDOWS\system32\CBA\pds.exe
C:\Program Files\LANDesk\LDClient\policy.client.invoker.exe
C:\Program Files\LANDesk\LDClient\tmcsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\LANDesk\LDClient\collector.exe
C:\WINDOWS\System32\svchost.exe
C:\OfficeScan NT\ntrtscan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\LANDesk\LDClient\LDregwatch.exe
C:\Program Files\LANDesk\LDClient\softmon.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\StacSV.exe
C:\WINDOWS\system32\svchost.exe
C:\OfficeScan NT\tmlisten.exe
C:\WINDOWS\Explorer.EXE
C:\OfficeScan NT\CNTAoSMgr.exe
C:\BM\TMBMSRV.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\OfficeScan NT\pccntmon.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\OfficeScan NT\TmProxy.exe
C:\Program Files\SP3\SP3 Install.exe
C:\PROGRA~1\MICROS~2\Office12\OUTLOOK.EXE
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sodexousa.com/defaulthome/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://r.office.microsoft.com/r/rlidoc?clid=1033&p1=7_1&p2=tour&pc=oc&ver=3&subver=5&bld=6907&bldver=37
O1 - Hosts: 162.130.100.94 marrpayrw.marriott.com
O1 - Hosts: 162.130.100.93 marrpay.marriott.com
O1 - Hosts: 162.130.128.97 mcncdns.marriott.com
O1 - Hosts: 162.130.128.208 mcnch70a.marriott.com
O1 - Hosts: 162.130.128.208 odweb.marriott.com
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: BHOManager Class - {474264BC-9571-47C1-85B9-780F756DC9CE} - C:\WINDOWS\system32\BHOManager.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\OfficeScan NT\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [DLADiag] C:\WINDOWS\DLADiag.EXE
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\communicator.exe" /fromrunkey
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "D:\Documents and Settings\achowdhury.NA-SDXCORP\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1 (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [XPBACKUP] c:\windows\system32\backup\Config.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [XPBACKUP] c:\windows\system32\backup\Config.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Add to TimeLeft Auction Watch - {21196042-830F-419f-A594-F9D456A6C29A} - C:\Program Files\TimeLeft3\TLIntergIE.html
O9 - Extra 'Tools' menuitem: Add to TimeLeft Auction Watch - {21196042-830F-419f-A594-F9D456A6C29A} - C:\Program Files\TimeLeft3\TLIntergIE.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sodexhousa.com/defaulthome
O15 - Trusted Zone: http://sm.curtis1000.com
O15 - Trusted Zone: http://*.curtis1000.com
O15 - Trusted Zone: http://www.itradenetwork.com
O15 - Trusted Zone: http://www.MarketConnection.com
O15 - Trusted Zone: http://*.mycurtis1000.com
O15 - Trusted Zone: http://www.MySodexho.com
O15 - Trusted Zone: http://www.MySodexo.com
O15 - Trusted Zone: http://www.QMarketConnection.com
O15 - Trusted Zone: http://www.QMySodexho.com
O15 - Trusted Zone: http://www.QMySodexo.com
O15 - Trusted Zone: http://www.QSodexo.com
O15 - Trusted Zone: http://*.sodexhoinfo-usa.com
O15 - Trusted Zone: http://www.Sodexo.com
O15 - Trusted Zone: http://*.sodexonet.com
O16 - DPF: {00000033-9593-4264-8B29-930B3E4EDCCD} (HPVirtualRooms33 Class) - https://www.rooms.hp.com/vRoom_Cab/WebHPVCInstall33.cab
O16 - DPF: {00000035-9593-4264-8B29-930B3E4EDCCD} (HPVirtualRooms35 Class) - https://www.rooms.hp.com/vRoom_Cab/WebHPVCInstall35.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {15F05FBA-D0A5-414F-96E4-4E067F3E7084} (Office Live Meeting 2007 Presentation-Upload Control) - https://fwd120.livemeeting.com/etc/place/TANGO/TANpws-2c/8.2.SE-MAIN.4908.0/placeware.aud.ieupload/UploadControl.cab
O16 - DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} (Cisco AnyConnect VPN Client Web Control) - https://www.sodexhovpn.com/CACHE/stc/1/binaries/vpnweb.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1182200206750
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1182200182390
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
O16 - DPF: {B2FC031D-8C74-46AE-8042-BCF4FC03C1EF} (Loader Class v4) - http://nausbf-tdp1/sabin/Spider91.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://aribameetings.webex.com/client/T26L/webex/ieatgpc.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupControlXP Class) - https://extranet.sodexo-uk.com/dana-cached/setup/JuniperSetupSP1.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = na.sdxcorp.net
O17 - HKLM\Software\..\Telephony: DomainName = na.sdxcorp.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = na.sdxcorp.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = na.sdxcorp.net,na.sdxcorp.net,,na.sdxcorp.net,na.sdxcorp.net,,na.sdxcorp.net,,na.sdxcorp.net,,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = na.sdxcorp.net
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = na.sdxcorp.net,na.sdxcorp.net,,na.sdxcorp.net,na.sdxcorp.net,,na.sdxcorp.net,,na.sdxcorp.net,,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = na.sdxcorp.net,na.sdxcorp.net,,na.sdxcorp.net,na.sdxcorp.net,,na.sdxcorp.net,,na.sdxcorp.net,,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.net,na.sdxcorp.
O20 - AppInit_DLLs: PGPmapih.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\570\G2AWinLogon.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: LANDesk® Management Agent (CBA8) - Avocent Corporation - C:\Program Files\LANDesk\Shared Files\residentagent.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Portrait Displays Display Tune Service (DTSRVC) - Unknown owner - C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\570\g2aservice.exe
O23 - Service: Intel Local Scheduler Service - Avocent Corporation - C:\Program Files\LANDesk\LDClient\LocalSch.EXE
O23 - Service: Intel PDS - LANDesk Software Ltd. - C:\WINDOWS\system32\CBA\pds.exe
O23 - Service: LANDesk Policy Invoker - Avocent Corporation - C:\Program Files\LANDesk\LDClient\policy.client.invoker.exe
O23 - Service: LANDesk Targeted Multicast - Avocent Corporation - C:\Program Files\LANDesk\LDClient\tmcsvc.exe
O23 - Service: NICCONFIGSVC - Unknown owner - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe (file missing)
O23 - Service: OfficeScan NT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\OfficeScan NT\ntrtscan.exe
O23 - Service: LANDesk® Software Monitoring Service (Softmon) - LANDesk Software, Inc. and its affiliates. - C:\Program Files\LANDesk\LDClient\softmon.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\StacSV.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\OfficeScan NT\..\BM\TMBMSRV.exe
O23 - Service: OfficeScan NT Listener (tmlisten) - Trend Micro Inc. - C:\OfficeScan NT\tmlisten.exe
O23 - Service: OfficeScan NT Proxy Service (TmProxy) - Trend Micro Inc. - C:\OfficeScan NT\TmProxy.exe
O23 - Service: Cisco AnyConnect VPN Agent (vpnagent) - Cisco Systems, Inc. - C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe

--
End of file - 13992 bytes

Edited by hamluis, 06 May 2011 - 12:56 PM.
Moved from XP to Malware Removal Logs.


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#2 rigacci

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Posted 14 May 2011 - 06:38 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks.

DR

#3 SweetTech

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Posted 25 May 2011 - 12:41 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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