Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unable to Update WIndows/ Windows Update Services affected


  • Please log in to reply
21 replies to this topic

#1 JustMyAlias

JustMyAlias

  • Members
  • 204 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:ATL
  • Local time:07:36 PM

Posted 05 May 2011 - 02:39 PM

I am currently recovering from an infection (Google re-direct) and am now unable to update Windows.
I am not sure if this issue is related, but I obviously need to fix it either way...

I noticed that my Windows Security Center icon in the task tray had the !
It told me that my automatic updates were turned off, and I was unable to turn them on from there.
Every time I went into system settings (System, System Properties, Automatic Updates) to verify, I had automatic updates selected for daily downloads.

So I manually selected Windows Update from IE Tools -
when I got to the Microsoft site, it started checking to see if I had the latest updates.
I got this error message:
To install updates from this website, you must be logged on as an administrator or a member of the Administrators group on your computer. If you use Windows XP, you can see if you are an administrator by going to User Accounts in Control Panel.

Note: If your computer is connected to a network, network policy settings might also prevent you using this website. Contact your system administrator for help with updates.

I AM the administrator!! (and in fact the only user aside from the 'Guest' selection)

On my virus post (http://www.bleepingcomputer.com/forums/topic394634.html/page__st__45), I was instructed to use SystemLook for these files:
atl.dll
jscript.dll
msxml3.dll
softpub.dll
wuapi.dll
wuaueng.dll
wucltui.dll
wups.dll
wups2.dll
wuweb.dll

The log is posted there, and I can copy to here if nec.

Any help would be appreciated - TIA!

Edited by JustMyAlias, 05 May 2011 - 02:40 PM.


BC AdBot (Login to Remove)

 


#2 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:11:36 PM

Posted 05 May 2011 - 02:49 PM

Can I ask you if you get any service related errors when trying to start Windows Update?


Can you try and create another user account with admin rights, and see if you are able to get these services started?

#3 JustMyAlias

JustMyAlias
  • Topic Starter

  • Members
  • 204 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:ATL
  • Local time:07:36 PM

Posted 05 May 2011 - 03:04 PM

'Can I ask you if you get any service related errors when trying to start Windows Update?'

(in addition to what I posted??)
I'm not sure what this means - the only error I get is what I posted - 'To install updates from this website, you must be logged on as an administrator or a member of the Administrators group on your computer. If you use Windows XP, you can see if you are an administrator by going to User Accounts in Control Panel.' I can't get beyond it, so no additional errors.

I will set up another User now with Admin rights, and try again...

#4 JustMyAlias

JustMyAlias
  • Topic Starter

  • Members
  • 204 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:ATL
  • Local time:07:36 PM

Posted 05 May 2011 - 03:11 PM

same error

#5 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:11:36 PM

Posted 05 May 2011 - 03:23 PM

Try this Fixing Windows Update

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#6 JustMyAlias

JustMyAlias
  • Topic Starter

  • Members
  • 204 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:ATL
  • Local time:07:36 PM

Posted 05 May 2011 - 03:32 PM

I ran the Microsfot FixIt and got this error:
The installer has encountered an unexpected error installing this package.
This may indicate a problem with this package. The error code is 2755.
This is when I clicked Run vs, Save (to my desktop).
I will save it first, then try to run it.

Same error.
Should I actually try to go through and do it all manually??

Edited by JustMyAlias, 05 May 2011 - 03:33 PM.


#7 JustMyAlias

JustMyAlias
  • Topic Starter

  • Members
  • 204 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:ATL
  • Local time:07:36 PM

Posted 05 May 2011 - 03:49 PM

I ran Speccy and got a link. Do you want me to post the link, or copy and paste the contents. And not sure where the Windows key is...

#8 JustMyAlias

JustMyAlias
  • Topic Starter

  • Members
  • 204 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:ATL
  • Local time:07:36 PM

Posted 05 May 2011 - 07:24 PM

http://speccy.piriform.com/results/HcuihtPYWGwb1Xp5SGG7dO6

hope this is how you wanted it...

#9 JustMyAlias

JustMyAlias
  • Topic Starter

  • Members
  • 204 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:ATL
  • Local time:07:36 PM

Posted 05 May 2011 - 07:55 PM

reset Windows Update components
manually -

issues/errors:

net stop bits - is not started
net stop wuauserv - service does not exist as an installed service
regsvr32.exe mshtml.dll was loaded but the dllregister server entry point was not found. The file cannot be registered.
regsvr32.exe wucltux.dll failed - the module cannot be found.
regsvr32.exe wuwebv.dll failed - the module cannot be found.
netsh reset winsock - command was not found

#10 JustMyAlias

JustMyAlias
  • Topic Starter

  • Members
  • 204 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:ATL
  • Local time:07:36 PM

Posted 05 May 2011 - 08:00 PM

now, when I tried to Update Windows,
I got this error:

Please change your Internet Explorer security settings
To save changes to your settings for this website, you need to enable userdata persistence for Internet Explorer. Complete the steps below, and then click Change settings to the left and try saving your changes again.
In Internet Explorer, on the Tools menu, click Internet Options.
Click the Security tab, click the Internet security zone icon, and then click Custom Level.
In the Settings dialog box, scroll to the Miscellaneous section.
Under Userdata persistence , select Enable.
Click OK and when the security warning dialog box appears, click Yes.


I checked -
Userdata persistence was already enabled.

#11 JustMyAlias

JustMyAlias
  • Topic Starter

  • Members
  • 204 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:ATL
  • Local time:07:36 PM

Posted 05 May 2011 - 08:03 PM

now trying to do it manually by downloading...

Step 2: Download Windows Update Agent for Windows Vista, Windows Server 2008, Windows XP, Windows Server 2003, and Windows 2000 Service Pack 4
The following files are available for download from the Microsoft Download Center:


For an x86-based computer
windowsupdateagent30-x86.exe

#12 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:11:36 PM

Posted 05 May 2011 - 08:05 PM

I would try disabling McAfee Firewall or removing it as it maybe preventing access to certain files and such.

#13 JustMyAlias

JustMyAlias
  • Topic Starter

  • Members
  • 204 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:ATL
  • Local time:07:36 PM

Posted 05 May 2011 - 08:08 PM

double-clicked and ran it -
I got a message -
Install is not needed since WIndows Update Agent is already installed.

Now I checked in the Security Center and under System/ Automatic Updates, and the green toggle(?) button is now ON...

#14 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:11:36 PM

Posted 05 May 2011 - 08:10 PM

See if Updates can now be ran?

#15 JustMyAlias

JustMyAlias
  • Topic Starter

  • Members
  • 204 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:ATL
  • Local time:07:36 PM

Posted 05 May 2011 - 08:13 PM

ohhh.... i thought i did remove it...
am supposed to be using just ZoneAlarm.
I used AppRemover as suggested on my other (virus issue) post earlier tonight.
So it still did not remove it??




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users