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Help :( all my files and folders have disappeared!


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4 replies to this topic

#1 Reggie87

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Posted 04 May 2011 - 11:21 AM

Hello

I somehow acquired "Windows Recovery" or something, managed to remove it using Malware Bytes, but on restart, majority of my desktop items had disappeared along with all the folders in my documents/libraries and some program folders in my star menu. I can save new files but cannot find old ones and the space of my hard drive hasn't changed much at all, and I know there was several gigabytes of files in my documents and other folders so it makes me think that everything is still on there, but moved to somewhere else? Also, I can go in to Word or Excel and open recent files listen under the "File" menu without problem.

Could someone help me recover what seems to be hidden?

Thanks :)

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#2 boopme

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Posted 04 May 2011 - 11:58 AM

Hello, I moved tis to Am I Infected from Win 7.


See if this helps. How to show hidden files in Windows 7

Did you run RKill yet.
Post your MBAM log please.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Reggie87

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Posted 04 May 2011 - 12:03 PM

Hello,

This is the log from last week when I ran MB


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6444

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

26/04/2011 01:56:42
mbam-log-2011-04-26 (01-56-42).txt

Scan type: Quick scan
Objects scanned: 156407
Time elapsed: 30 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 39

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\lnTUynXQPRYn (Trojan.FakeAlert) -> Value: lnTUynXQPRYn -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\lpc (Trojan.Ambler) -> Value: lpc -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\Users\Owner\AppData\Roaming\microsoft\Windows\start menu\Programs\windows recovery (Trojan.FakeAV) -> Quarantined and deleted successfully.

Files Infected:
c:\programdata\lntuynxqpryn.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\programdata\33152776.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\0.15584993967992544.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\0.5574233522978479.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup1140370552.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup1303508104.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup1337778056.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup1372964856.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup1451126736.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup1765347240.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup1979596568.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup19852456.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup3348129248.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\6ZOsKhoC.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup3491246376.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup3544509624.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup379067192.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup4018593304.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup4044760640.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup4158271440.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup4207975152.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup4213332760.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup42236792.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup2024106072.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup2034975112.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup2186456568.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup229263872.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup237629944.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup2587204048.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup2804212800.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup3091125016.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup3329380496.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup718520272.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup774520864.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup863677136.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup982532112.exe (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Owner\Desktop\windows recovery.lnk (Trojan.FakeAV) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Roaming\microsoft\Windows\start menu\Programs\windows recovery\uninstall windows recovery.lnk (Trojan.FakeAV) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Roaming\microsoft\Windows\start menu\Programs\windows recovery\windows recovery.lnk (Trojan.FakeAV) -> Quarantined and deleted successfully.

#4 Reggie87

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Posted 04 May 2011 - 12:07 PM

Hello again,

In addition, I followed the hidden files and folders in instructions, everything has reappeared :) but all the files and folders seem to be faded, if that makes sense?

Thanks.

#5 boopme

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Posted 04 May 2011 - 12:22 PM

Ok, let;s run these and see if there is more first.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, [color="#8B0000"]Post new scan log
and Reboot into normal mode.


If you still have the folder issue... This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe


Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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