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4 replies to this topic

#1 karma428

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Posted 04 May 2011 - 10:54 AM


Hello...it seems like my pc has slowed down quite a bit since being returned to me. its an optiplex 280gx small form desktop Windows XP-Pentium 4 CPU 4 CPU 3 GHZ... 2.9 GHz 1 gb RAM. ive looked through your prep guide but since i use WOT and was advised against visiting the dds site i skipped that step. why do you think thy advised against it? i
had a random shut off the other day (dont know why. ive heard good things about yr site so im asking u 2 take a look. btw im not to pc savvy and i need u2 take time and explain to me. ty in advance.

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#2 Orange Blossom

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Posted 04 May 2011 - 10:44 PM

If your issue is slowness, you may wish to look here first: http://www.bleepingcomputer.com/forums/topic44694.html

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#3 quietman7

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Posted 05 May 2011 - 06:10 AM

Also see Slow Computer/Browser? Check here first; it may not be malware.
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#4 karma428

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Posted 09 May 2011 - 06:36 AM

I have checked and read as per yr request. I neglected to mention that i received a message saying that my email acct. had been compromised. i have no idea how and cannot quote exactly to you...i didnt know about yr services at the time and i did not see any reason to save it. Is there a reason that you do not think that checking for viruses is a good idea atm? can it cause adverse effects as well? ty..

#5 Orange Blossom

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Posted 09 May 2011 - 08:29 AM

Hello,

A compromised e-mail changes the picture. Please note that such can happen even if you have no computer; mine was compromised when I didn't have one. Posting your e-mail account on websites is one way it can get compromised. It can also get compromised if it's in the address book of someone else's infected computer. That said, please do the following:

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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