Posted 04 May 2011 - 10:17 AM
Hello. I have been having a terrible time trying to get rid of a virus on my pc. I am not sure how I got infected but I need help cleaning up my pc. I have a combination of blue screens and a virus occuring on my pc.
First, I started getting blue screens about an F4 error (Critical Object Termination). These blue screens started happening constantly. Then, one time after a blue screen I logged into my pc and all these Internet Explorer windows started popping up. Some were taking me to websites with online virus-scans/free virus-scans and others were just random Japanese websites. If I try to end the iexplore.exe process, I get a blue screen preventing me from doing so. The only thing I can do is let the windows keep popping up until they stop and close out of everything.
I noticed there is a process in my startup folder called "sysguard.exe" which I believe is the process causing all the IE windows to open. I have tried running Malwarebytes and it does locate/delete sysguard.exe and identifies it as Trojan.Pincher but the process keeps coming back so I know I'm not getting rid of the real infection. Any help is appreciated or if you need more info. Thanks!