Toshiba (bought ~2006)
Windows XP Home Edition 2002 Service Pack 3
The major complaint she had with the computer was that it was slow and it sometimes overheated and shut off, particularly when she played games. She mainly uses the computer for writing, internet and game playing. After receiving some great help from this site for my husband's infected computer I realized that all the family computers were under protected so one by one I worked on all the household computers includeding the one I'm having problems with. I installed and ran Malwarebytes, and Spybot. I ran chkdsk, defragged and I used the bleeping computer tutorial on Start-up PRograms to see if we could make the computer run faster. That was maybe 4-5 weeks ago.
All seemed "ok" but then in a few weeks the heating up and turning off problem started again and it started happening when she was only typing a paper. I ran chkdsk again but it wouldn't finish. It would get to stage 2 of 3 and give me the error message:
"errors found, chkdsk cannot continue in read only mode"
I tried to run chkdsk /f but continued having problems so I ran the recovery console chkdsk /r. It found errors and fixed it, but then I ran chkdsk again (not in recovery mode) and it still said I had problems so I ran chkdsk /r again in recovery console and then ran chkdsk in "safe mode" and then it said all was fine. I also ran Malwarebytes scan in safe mode and that came back fine. That was about 2 weeks ago.
Shortly after handing the computer back to my daughter the problem returned with the computer heating up and shutting off after only a few minutes of being on. I told her to stop using the computer until I had a chance to look at it again.
I just ran chkdsk /r again from recovery console. This took quite some time yet the computer did not turn off. It found 1 or more errors and corrected them. I went to safe mode and ran a chkdsk and everything came back fine. I also ran a malwarebytes scan in safe mode and it came back fine.
I'm wondering if i just have a hardware problem, if the laptop is too old, or if there could be something else going on. I wanted to start by including the requested logs but when I try and run DDS in safe mode (after defogger) it doesn't finish, it just freezes. Not being computer literate I tried the defogger and dds again in regular mode but still with the same results. (I turned off tea-timer and AVG shield.)
What should I do next? Should I try the GMer program? And can you clarify if i run the program in safe mode?
Edited by Budapest, 04 May 2011 - 04:29 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs as it does not appear to me a malware problem ~Budapest